Business Process Management Consultant

Are you an innovative thinker with a passion for leading business process transformations? Do you have experience defining business process methodologies and frameworks? If YES, then apply now for an opportunity to use your skills with an organization that truly makes a difference in the lives of thousands!

What We're Looking For: The Office of Enterprise Initiatives is seeking a Business Process Management Consultant to provide guidance and leadership for our organization’s overarching business process management program. The ideal candidate will be a “leader of change” who is skilled in adapting quickly to different challenges, ensuring business processes are in harmony with organizational goals, and developing strong collaborative relationships with diverse stakeholders.

What We Offer: This is an excellent opportunity to develop a meaningful and rewarding career with ETF. Our employees have access to an excellent comprehensive benefit and compensation package, including generous paid time off so you can truly have work/life balance! If you have student loans and work full time in a public service job (like this one!) you may be eligible for the Public Service Loan Forgiveness Program.

Who We Are: The Department of Employee Trust Funds (ETF) manages retirement, insurance, and other benefit programs for 650,000 state and local government employees and retirees of the WRS. Our members are at the center of everything we do, and we're committed to enhancing their well-being by delivering expert guidance, strong, sustainable benefit programs, and an exceptional customer experience. We're looking for talented people who are active learners that build strong collaborative customer relationships (whether internal or external) and recognize the value different perspectives and experiences bring to our organization.

Where We're Located: ETF located in the award-winning city of Madison. Located just off University and Sheboygan Avenues, at 4822 Madison Yards Way, within walking distance to several parks, restaurants, and Hilldale Shopping Center.

The Business Process Management Consultant is responsible for providing expert-level guidance, structure, direction, consultation, and leadership for the organization’s overarching business process management program. Primary responsibilities include clarifying responsibility for the processes, clearly defining process boundaries, and establishing process measurements for effective management and improvement opportunities. This is advanced level work that requires applying the highest levels of theoretical and practical knowledge regarding business processes.

This position will evaluate, monitor and control business processes across the organization ensuring that outcomes are in harmony with the organization’s strategic goals. The focus is on the entire process from beginning to end, introducing innovation into the process that can impact results and help the organization to meet its business objectives and goals. This position will work collaboratively across all areas of the organization to help improve the management of business processes.

In addition, this role is a “leader of change” and empowered to think differently about all our business processes. This will be achieved by “leading change” with colleagues, through collaboration and strong communication, analytical assessment of the potential to improve the design and implementation of new ways of working, helping to foster a culture of sustainable change through the creation and embedding of process management, and the supporting framework, to deliver business transformation.

For more information, please review the position description.

This position is in classification IS Business Automation Consultant/Administrator (pay schedule/range 07-32), with an annual salary of $104000 - $123468, plus excellent benefits.

Pay for current and new state employees will be set in accordance with the Wisconsin State Compensation Plan in effect at the time of appointment.

To learn more about ETF’s total compensation package, please visit our Total Rewards Calculator!

ETF offers hybrid remote/office work. If interested in hybrid remote/office work, this can be discussed in more detail during the interview process. The selected employee(s) must report to ETF’s office on the first day of employment. In addition, the employee may need to report to ETF on short notice as operational needs require. All employees are expected to be headquartered and work within the state of Wisconsin.

ETF does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check to determine whether the circumstances of any conviction may be related to the duties required of the position.

A 1-year probationary period may be required.

Minimally Qualified candidates will have experience in all the following:

• Leadership, facilitation and/or coordination of business process management and business and/or system analysis in alignment with organizational strategic direction.
• Engaging and collaborating with stakeholders in efforts to improve business processes and operational efficiency
• Training and guiding others on the use of business process management methodologies and tools
• Experience using process mapping technology (e.g., Visio) to create process models, workflow diagrams, etc.

In addition, Highly Qualified candidates will also have experience with some of the following:

• Business Process Management, Lean Six Sigma, or similar certification
• Working with government and/or employee benefit plans (e.g., retirement, insurance, disability, etc.)
• Experience with large system implementations (e.g., pension administration, enterprise resource management, customer relationship management, etc.)

To apply, click “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application. To be considered for this position, you must attach a resume and letter of qualifications addressing your training and experience with the qualifications listed above.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your eligibility for further consideration. For helpful tips, please review our instructions for developing your resume and letter of qualifications.

Online applications that do not include all requested materials may not be considered. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.

Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process described above by the stated deadline.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

For applicant questions or employment inquiries contact ETF Human Resources: ETFJobs@etf.wi.gov, 608-267-2199. Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

ETF is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA , and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

Application materials are due by 11:59 pm on May 5, 2025.