Office Operations Associate - Equal Rights

Use your administrative support skills to help protect worker's rights! Apply now to join our team in the Equal Rights Division.

The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. Apply now to find out why there's so much to love about working for Wisconsin.

This position is located in our Milwaukee office at 819 N. 6th Street. After completion of orientation and training, the person hired into this position may request to work remotely approximately two days per week.

This recruitment may be used to fill future similar vacancies (permanent, project or Limited Term).

Key responsibilities for this position include:

• Reviewing discrimination complaints to identify correct issue, priority and coding.
• Performing data entry using a specialized case management system.
• Mailing letters to parties and their attorneys.
• Providing general or case-specific information to attorneys, complainants, respondents, or walk-ins.
• Coordinating and closing out cases that are cross filed with the federal EEOC.
• Performing office duties such as reception/call intake, mail processing, and copying.

To learn more, please review the position description.

Starting pay is $20.63/hour plus an exemplary benefits package:

• Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
• Excellent and affordable health insurance options (2026 rates start at $45/month for single and $111/month for family coverage).
• Other great insurance options (dental, vision, life, and more).
• A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
• A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.

Public service is rewarding! This position may be eligible for Public Service Loan Forgiveness.

Use this Total Rewards Calculator to see an estimate of the total value of our competitive benefits package!

The classification title for this position is Office Operations Associate (schedule 02, range 10). A 12-month probationary period will be required. This position is considered non-exempt under the Fair Labor Standards Act.

Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.

Remote work: Employees with approved remote and hybrid-remote work arrangements are generally expected to work within the state of Wisconsin. High-speed internet access is required to meet the needs of remote work. Remote work options are subject to change.

Criminal histories: We also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.

Eligibility to work in United States: Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant completing the I-9 upon hire.

The qualifications listed below will be evaluated in the first step of the selection process and should be clearly described in your resume/letter of qualifications.

You need to have the following experience:

• Performing administrative tasks such as copying, file management, records management/retrieval, mail distribution, reception; telephone correspondence, or data entry.
• Coordinating or collaborating with others to achieve project or organizational goals.
• Using computers in a business or academic setting.

Any of the following would be nice to have:

• Working in a legal or case management environment.
• Managing electronic files or public records.
• Using databases or complex automated systems.
• Serving in a customer service role addressing a variety of customer needs.

Additional qualifications may be evaluated in subsequent steps of the selection process.

Note: If you are viewing this posting on an external site, please visit Wisc.Jobs (search 20347) to complete your application.

To apply, click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume as part of the application process; a letter of qualifications encouraged, but not required. Please review this additional guidance on developing your resume and letter of qualifications (including a template) as you prepare to apply.

Please see the Frequently Asked Questions for general Wisc.Jobs user information and technical assistance.

• Technical issues: if you encounter issues submitting your on-line application (e.g. signing in or uploading a resume), please email the Wisc.Jobs Help Desk at wiscjobs@wisconsin.gov or call (608) 267-1012 (Monday - Friday, 7:45am – 4:30pm).
• Position questions: if you have questions about the position or this recruitment (e.g. projected start date, skills needed, etc.), please email Lisa at LKBJobs@dwd.wisconsin.gov or call (608) 266-9310.

Please note that once you submit your application, you will not be able to update your materials.

What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.

DWD values a diverse workforce and is an equal opportunity and affirmative action employer. Veterans, women, people of color, LGBTQIA , and people with disabilities are encouraged to apply. We provide reasonable accommodations to applicants and employees with disabilities.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Application materials must be submitted by 11:59 PM (central standard time) on Monday, March 30th, 2026.