Member Appointment Scheduler & Office Support staff Limited Term Employment (LTE), WI Veterans Home at King

Deadline: Open until filled

Contact: Jennifer Anderson, Human Resources Assistant-Adv., JenniferM.Anderson@wisconsin.gov, 715-256-3241

Wisconsin Department of Veterans Affairs
"Join our team and honor Wisconsin's veterans.”

The Wisconsin Veterans Home at King (WVHK) is recruiting for a limited term employment (LTE) Operations Program Associate (Member Appointment Scheduler), to support our dedicated Medical Transportation Services team. The Home is a 24/7/365 long-term care facility that provides comfort, support, and professional healthcare services to elderly or disabled veterans and their spouses. Our facility is on the picturesque shoreline of the Chain O'Lakes, off Highway 10, between Stevens Point and Appleton, Wisconsin.

This agency is committed to serving Wisconsin's veteran population. Our positions offer the satisfaction of serving those who have served us all.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Under the general supervision of the Veterans Home Administrator (Commandant), this position provides outpatient clinic support and schedules members’ medical/diagnostic/treatment appointments, including arranging for transportation to/from off-campus appointments, for the Wisconsin Veterans Home at King. Outpatient clinics support ancillary service needs of the member population, requiring complex scheduling and coordination efforts. Duties and responsibilities include outpatient scheduling, clerical duties, and communicating with contracted partners. Duties and responsibilities also include data management of member information, coordination with Community Care/Optum Program and maintenance of adequate supplies.

Clink the link to view a copy of the full job description.

Starting wage is $22.76 per hour with additional compensation for nights, weekends, holidays, and overtime. (pay structure, differential, any additional applicable pay provisions).

This job does not offer employee benefits.

Operations Program Associate is in pay schedule-pay range 02-11.

This position is not represented by a bargaining unit.

LTE jobs have no guaranteed hours or shifts.

LTE jobs are limited to 1039 hours in a 12-month period, are based on operational need, and can end at any time.

LTE’s will be filling in for vacations, leaves of absence and other urgent coverage needs to support outpatient clinic needs as well as scheduling for member off-campus appointments and transportation needs. This position is primarily responsible for customer service as it relates to assigned tasks.

General work hours: 6:00 a.m. - 2:30 p.m., 7:00 a.m. - 3:30 p.m., or 7:30 a.m. - 4:00 p.m. Monday thru Friday.

Physical and environmental conditions and requirements include, but are not limited to:

• Pushing, reaching and bending

• Performing sustained physical activity

• Occasionally exerting more than 100 pounds of force

• Ability to work around members in their home environment

These requirements cover the major and essential functions of the position but are not necessarily representative of all duties which this position may be assigned to perform.

Due to the nature of the position, WDVA will conduct a criminal background check prior to an offer of employment.

Employment in this position is contingent upon passing a pre-employment tuberculosis (TB) skin test.

Per Wisconsin Statute 230.26, Wisconsin residency is required for LTE appointments. Use this link for Wisconsin Limited Term Employment requirements.

In their resume, minimally qualified applicants will provide details on their experience:

• Scheduling appointments and transportation needs;

• Working in clinic setting for patient care; and

• Medical recordkeeping.

Well-qualified applicants will also provide details on their experience:

• Working with elderly and/or disabled clients or with residents in a long-term care facility.

You must apply online on WiscJobs. Click the link to view instructions for Applying to State Service. You will be required to attach a resume. To make it easier to apply, save your documents on WiscJobs before attaching them with your application.

Your resume must describe your education, training, and experience related to the required and preferred qualification/s listed in the “Qualifications” section of the job announcement. Click the link to view tips for writing and what to include in your resume and letter of qualifications.

NOTE: Applicants cannot update or change their documents once their application is submitted. Make certain that your attached documents are how you want them to be before you click Submit.

What happens next? Regularly, applicant resumes will be reviewed, and the most-qualified applicants will be invited to participate in the next step of the selection process. Not completing all parts of the application will mean you are not eligible to move to the next step.

If you are eligible to move to the next step, you will be emailed at the email address you gave in your application. Make sure your contact information is correct and check your messages regularly.

Veterans are encouraged to apply. Please visit the Veterans Employment page on WDVA’s website for information on programs that may benefit you.

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without WDVA sponsorship) at the time of application.

Have questions? Contact Jennifer Anderson, Human Resources Assistant-Adv., JenniferM.Anderson@wisconsin.gov, 715-256-3241

Application materials will be accepted until the needs of the Home are met.