Consumer Complaint Program Associate

The Department of Safety and Professional Services mission is to promote economic growth and stability while protecting the citizens of Wisconsin as designated by statute.

What We Are Looking For: An individual with the ability to work independently to perform the initial analysis and processing of informal complaints for the Division Legal Services and Compliance.

Where We Are Located: This position is headquartered at the Hill Farms State Office Building in Madison, WI. After an initial training period, this position allows the option to work remotely up to 4 days per week. All employees are generally expected to work within the State of Wisconsin. This position will be required to come into the office for training, meetings and/or operational needs. This topic will be discussed more at the time of the interview.

What We Offer: DSPS is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

This Consumer Complaint Program Associate position is responsible for the initial analysis and processing of informal complaints received by the Division of Legal Services and Compliance against health, business, and trade professionals. This position performs administrative tasks with substantial independence in decision making and task scheduling and communicates with internal and external customers each day. Under demanding time constraints, this position is also required to produce accurate documents and maintain precise records for the complaint tracking system. Specific responsibilities include:

• Analyze and record informal complaints received by the Division of Legal Services and Compliance
• Manage the progression of complaints through the initial review process
• Organize and coordinate screening panel meetings
• Process the opening and closing of complaints following screening
• Evaluate and implement best practices and procedures relating to the Unit and assigned professions

This position is in schedule-range (02-11) with an hourly rate of $22.31, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Minimally qualified applicants will have experience with the following:

• Experience utilizing databases to perform tasks such as entering and retrieving data.
• Experience using computer programs such as Microsoft Office, Outlook, Excel, or comparable. Experience may include activities such as accessing emails in a shared mailbox, creating or maintaining documents, or performing multiple level filter and/or sorting within a spreadsheet.
• Experience assisting internal and external customers with inquiries/questions utilizing the phone, email, letters or comparable.

In addition to having all of the above, well qualified applicants will have one or more of the following:

• Experience or training utilizing and maintaining online databases or uploading shared documents to shared sites, such as SharePoint or a comparable program.
• Experience analyzing, reviewing or processing consumer complaints.
• Experience utilizing Adobe Acrobat Pro or comparable to perform tasks such as combining documents, bookmarking, text recognition, and/or password-protection.

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

This application requires you to submit a resume and letter of qualifications. Within your resume and letter of qualifications, you should describe your education, training, and experience as it relates to items listed in the “Qualifications” section of the job announcement. Your application materials are very important parts of your application and are used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in these materials, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes or letters of qualifications submitted with more than 3 pages will not be considered after page 3.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review method 2 for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the job description and details about this specific job posting can be directed to Chanda Kaz at chanda.kaz@dot.wi.gov or 608-267-2837.

The deadline to apply is 11:59pm CST on April 20, 2026.