Tax Season Support - Multiple Limited Term Positions

The Wisconsin Department of Revenue (DOR) is seeking multiple limited term employees (LTEs) to assist with processing tax returns in in the Division of Income, Sales & Excise Tax (ISE).

Tax experience is not required; training is provided for all positions. LTE positions offer valuable knowledge and skills useful for competing for permanent positions that may later become available at DOR. LTE positions are limited to working 1,039 hours per year and will not lead to permanent state employment nor be entitled to the same benefits as permanent employees. Learn more about limited term employment.

DOR is currently filling positions in our Madison, Milwaukee, or Green Bay office. These positions will work onsite and are not eligible to work remotely.

This recruitment will remain open until the needs of the department are met.

ISE Customer Service Phone Agent

Location: Madison

Work hours: M-F, variable between 7:45 am – 4:45 pm. 30-40 hours per week; will consider candidates who want to work fewer than 30 hours per week. Option to work full-time may be available some weeks

Anticipated Duration: December 28 – June.

Duties: Respond to routine inquiries from taxpayers related to their business tax returns including annual filing requirements, income tax returns including earned income and homestead credits, and website troubleshooting. Interpret information found on internal tax systems, forms, and publications to accurately respond to customer inquiries. ISE Customer Service Phone Agent position description.

Qualifications: Basic computer knowledge, ability to learn new software, ability to follow detailed procedures, strong verbal and written communication skills, and ability to communicate with a variety of customers in a professional manner. Spanish speaking applicants are encouraged to apply. Ability to remain stationary, be on the phone, and wear a headset up to 8 hours per day.

ISE Customer Service Front Counter Agent

Location: Milwaukee or Green Bay

Work hours: M-F, variable between 7:45 am – 4:45 pm. 30-40 hours per week; will consider candidates who want to work fewer than 30 hours per week. Option to work full-time may be available some weeks

Anticipated Duration: December 14 – May (Milwaukee) January 11– May (Green Bay)

Duties: Provide taxpayer assistance in the Milwaukee and Green Bay offices. Handle walk-in customers who come in with tax questions and payments. Complete homestead credit forms. Customer Service Front Counter Agent position description

Qualifications: Basic computer knowledge, ability to learn new software, ability to follow detailed procedures, strong verbal and written communication skills, and ability to communicate with a variety of customers in a professional manner. Spanish speaking applicants are encouraged to apply.

ISE Revenue Agent - Tax Operations - Income Tax

Location: Madison or Green Bay

Work hours: Any time between 7:00 am – 4:30 pm. Full-time preferred; will consider part time of at least 32 hours/week

Anticipated Duration: February 9 – July

Duties: Review and resolve semi-complex, suspended income tax returns and payments. Issue letters requesting additional information to resolve suspended returns. Review requests for information and reply as assigned. Create vouchers for estimated tax, return, and bill payments and review identification documents. ISE Revenue Agent Tax Operations Position Description.

Qualifications: Verbal and written communication skills, intermediate computer skills, detail-oriented researching skills, self-motivated, ability to switch between tasks, and ability to work in a team atmosphere.

ISE Revenue Agent - Compliance Process & Data Services

Location: Madison or Green Bay

Work hours: 7:45 am – 4:30 pm; full-time preferred but not required.

Anticipated Duration: February 9– June

Duties: Respond to customer inquiries via telephone and email regarding the interception of refunds against debts to other Wisconsin state agencies. Prepare payment vouchers, determine prorated refunds, research and apply suspended payments, and conduct research on name and identification mismatches. ISE Revenue Agent Compliance Process & Data Services position description.

Qualifications: Ability to work independently and perform detailed research and analysis, problem solving skills, basic math skills, verbal communication skills, ability to maintain proper telephone etiquette, intermediate computer skills, and ability to remain stationary for long periods of time.

LTE jobs are limited to 1039 hours in a 12-month period and do not include employee benefits.

Due to the nature of these positions’ duties, candidates will be subject to comprehensive background, fingerprint, and tax compliance checks prior to appointment.

See position summaries above for qualifications for each position. Applicant materials should address how they meet the qualifications for all positions they would like to be considered for.

Apply online! To apply, click "Apply for Job" to start the application process. For instructions, refer to the following link: Applying to State Service.

You will be asked to select which position(s) and locations you wish to be considered for during the application process.

You must attach a current resume in a Word or PDF compatible format. Make certain your resume clearly illustrates your qualifications as they relate to the education and/or work experience described in the summary section for all positions you wish to be considered for. See tips for developing your resume.

Submitted materials will be routed to the specified area for further consideration. If you are invited for an interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.

The Department of Revenue is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

Questions about the positions can be directed Heather Maron at DORHumanResources@wisconsin.gov or 608-266-7242.

Applications will be reviewed on a rolling basis until the needs of the Department are met.