Information Technology Manager

This City of Middleton is the "Good Neighbor City" and is home to over 23,000 residents and is a vibrant urban ring city on the west side of Madison, the state capital. Since 2005, The City of Middleton has been honored by Money Magazine, Fortune Magazine, and CNN as one of the top ten small city’s to live in the U.S. including “Best Places to Live for Families” in 2024. The City of Middleton is also the only municipality in WI to hold a Leadership in Energy & Environmental Design (LEED) Gold Certification.

Under the administrative supervision of the Assistant City Administrator/Finance Director, the Information Technology (IT) Manager is responsible for overseeing the planning, implementation, security, and maintenance of the organization’s technology systems, security, and infrastructure. This position will lead and support IT operations, ensures reliable performance of hardware and software systems, manages technology projects, and provides strategic direction to meet organizational goals. The IT Manager also supervises the IT department staff, provides support to end users with technical needs, and collaborates with all City of Middleton departments to optimize processes, increase efficiency, and drive innovative technology solutions that support long-term organizational success.

Starting Annual Salary: $89,237 - $102,623 Link to Benefit Details: https://www.cityofmiddleton.us/DocumentCenter/View/14435/Benefit-Guide-City-of-Middleton?bidId=

• Oversees daily IT operations including network administration, cybersecurity, data integrity, voice systems, and hardware/software support. Coordinates all City websites, e-mail, and internet.
• Develops, implements, and maintains information technology policies, standards, and procedures to ensure compliance with State, Federal, Criminal Justice Information Systems (CJIS), open records regulations, and other applicable requirements.
• Plans, executes, and manages IT projects, including system upgrades, cloud migrations, cybersecurity enhancements, and implementation of new applications that support City service delivery.
• Evaluates City technology needs; researched, recommends, and implements cost-effective solutions, equipment, and services that improve productivity and operational efficiency.
• Manages and maintains disaster recovery, system redundancy, data backup processes, and incident response plans.
• Oversees the procurement, licensing, maintenance, contract management, and vendor relations for technology equipment, software, subscriptions, and service agreements. Reviews and approves technology purchases to ensure security, compatibility, and licensing compliance.
• Provides leadership, training, and supervision to IT staff; prioritizes work assignments, sets performance expectations, and promotes professional development.
• Collaborates with department leaders to understand operational needs, support specialized department systems (public safety, public works, finance, GIS, utility billing, permitting, etc.), and ensures interoperability of systems across the City.
• Provides technical support and customer service to internal end user, including troubleshooting issues, resolving service requests, and providing training on systems and applications.
• Develops and monitors IT budget, forecasts technology replacement cycles, and plans for long-term capital needs.

Minimum Education and Experience The requirements listed below are necessary to perform the essential duties of the position

• Must possess a bachelor degree from an accredited college or university in information technology, computer science, or a closely related field is required
• A minimum of five (5) years of working experience in the IT field is required
• A minimum of two (2) years of supervisory or lead experience is required
• Possess a valid state-issued driver’s Other Qualifications

The qualifications listed below are preferred, but not required to perform the essential duties of the position. The absence of these qualifications on a candidate’s application does not preclude them from consideration.

• Certifications: a. CompTIA Network and Security b. Microsoft Certified: Azure Administrator Associate c. Microsoft 365 Certified: Enterprise Administrator Expert d. Certified Information Systems Security Professional (CISSP) e. Certified Information Security Manager (CISM) f. ITIL 4 Foundation g. Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)
• Experience working in local government.

The City of Middleton recognizes that candidates may bring a variety of backgrounds and experiences. An equivalent combination of education, training, and relevant work experience that demonstrates the ability to perform the essential duties, as determined by Human Resources, may be considered

Apply at this link: https://www.governmentjobs.com/careers/middletonwi/jobs/5141732/information-technology-manager?pagetype=jobOpportunitiesJobs

Application deadline is December 14, 2025.