Patient Records Associate

Sand Ridge Secure Treatment Center (SRSTC) within the Department of Health Services (DHS) is hiring two full-time Patient Records Associates. Work hours are 7:45 a.m. to 4:30 p.m., Monday through Friday, with weekends off.

SRSTC opened in 2001 and provides care and treatment for several different patient populations. The center houses Wisconsin’s Sexually Violent Persons Program, provides care and treatment for persons found not guilty by reasons of mental disease or mental defect, and provides court ordered treatment, testing, and education to patients found not competent to stand trial. SRSTC is a 500-bed treatment facility and is part of the Division of Care and Treatment Services (DCTS). Watch this video to learn more about the work of DCTS.

As an employee of the State of Wisconsin, you'll have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

As a Patient Records Associate at SRSTC, you will be responsible for the maintenance, security, and flow of records, documents, forms, and patient files through the records unit and to other internal and external partners throughout the facility. You will:

• Process court orders, admission, transfer, and discharge information according to Chapter 980.
• Provide assistance to patients, institution staff, attorneys, law enforcement agencies, courts, other agencies, management staff, and the public regarding procedures related to patient movements, visits, and legal document copy requests.
• Schedule all patient professional visits and telephone calls.
• Process the patient annual re-exam paperwork and reports.
• Coordinate the release of patient information.
• Maintain active and inactive patient permanent charts.
• Review treatment records for accuracy and completeness.
• Adhere to all federal and state regulations regarding privacy and confidentiality of all patient information including the Health Information Portability and Accountability Act (HIPAA).

The starting pay is $22.76 per hour, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. These positions are classified as Offender Records Associates and are in pay schedule and range 02/11.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by SRSTC or medical personnel approved by the facility after to their start date.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Minimally qualified applicants will have all of the following:

• Experience using a variety of computer programs (e.g., Word, Excel, Access, Outlook, Electronic Health Records, etc.), to perform duties such as creating memos, emails, and spreadsheets.
• Experience providing customer service/support (e.g., directing phone calls, gathering information, answering questions, providing instruction, serving as a liaison, resolving customer complaints/conflict, etc.).
• Experience maintaining a record system (e.g., data collection, data entry, maintaining a filing or tracking system, providing data or records in response to requests, etc.).
• Experience scheduling and coordinating appointments with a variety of relevant parties.
• Ability to type at least 45 words per minute (A typing test will be required).

Well-qualified applicants will also have one or more of the following:

• Experience working in an environment that handles sensitive or confidential information such as finance, healthcare, government, etc.
• Experience responding to requests for information using written and oral communication.
• Experience working in a secure setting.

Your letter of qualifications is limited to one (1) page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.

• You may want to save a copy of the job posting for referencing after the deadline.

• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.

• Please monitor your email for communications related to this position.

• Current or former permanent, classified, state employees must complete the online application process to be considered.

• If viewing through an external site, please apply directly at Wisc.Jobs.

• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Mike Sansom in Human Resources at MichaelJ.Sansom@DHS.Wisconsin.gov.

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

The deadline to apply is June 9th by 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.