What are the responsibilities and job description for the TIC Manager 2 - WV Parkways Authority - Raleigh Co. position at State of West Virginia?
Nature of Work
and attach any licenses, certifications, or degrees pertaining to the related field.
TIC MANAGER 2-WV PARKWAYS AUTHORITY-RALEIGH CO.
Eligible for Straight Time Overtime
SALARY: $74,500.14 to $84,450.08
Multi-Site Oversight and Support to TIC Manager 3
• Assist the TIC Manager 3 in implementing and enforcing Standard Operating Procedures at all TIC locations, the Welcome Center, and craft shops.
• Make regular shop visits to observe service, sales presentation, cleanliness, cash control, and staffing; document findings and follow up with TIC Manager 1s.
• Help monitor and assess the effectiveness of sales and displays at all locations and recommend resets or promotions.
• Provide additional oversight of TIC Manager 1s: coaching on schedules, reports, inventory discipline, and employee relations issues that can be resolved at the assistant- district level.
• Manage a shop in the event a TIC Manager 1 is absent, or assign and verify coverage.
• Serve as acting TIC Manager 3 for designated operational duties during planned or unplanned absences, as authorized.
Scheduling, Training, Inventory, and Reporting
• Assist with coordination of work-hour schedules across locations to cover vacancies, leave, and peak travel periods.
• Help oversee training of employees and interns; maintain a simple training tracker and recommend Counselor 1–3 development actions.
• Coordinate and/or support familiarization trips for TIC employees and interns.
• Help coordinate regularly scheduled manager meetings and prepare materials as assigned.
• Oversee or verify inventory counts, brochure and map supplies, and literature screening before display, in partnership with site managers.
• Monitor weekly and monthly sales and activity reports from TIC Manager 1s; flag variances to TIC Manager 3.
• Assist in preparing portions of the monthly district report
• Support price-reduction, damaged-stock, and write-off documentation before it is forwarded to TIC Manager 3.
Partnerships, Special Events, and Daily Operations
• Help coordinate activities necessary for daily operation of the TICs, including special events and plaza partner issues.
• Coordinate as required with restaurant and service-station operators on the Turnpike on matters that affect TIC operations.
• Coordinate with local and state Convention and Visitors Bureaus on activities that encourage travel, as assigned.
• Participate in safety meetings conducted by the Safety and Training function of the Authority.
• May assist with receiving shipments, quality checks, and routing of product to sites when district receiving support is needed.
• Perform other related duties as assigned.
Minimum Qualifications
• High school diploma or equivalent.
• Four (4) years of progressively responsible experience in travel-center, retail, hospitality, or visitor-industry operations, including at least two (2) years in a supervisory or site- manager role (TIC Manager 1 or equivalent).
• Valid driver’s license.
• Demonstrated ability to review the work of other supervisors or leads and to produce accurate operational reports.
• Intermediate skill with common office productivity software.
PREFERRED QUALIFICATIONS
• Successful service as a TIC Manager 1 with the West Virginia Parkways Authority.
• Experience coordinating schedules or inventory across more than one site.
• Experience working with CVBs, plaza vendors, or tourism partners
• Associate degree or coursework in business, hospitality, tourism, or a related field.
Benefits:
Health Insurance, Vacation & Paid Time OffSalary : $74,500 - $84,450