Regulatory Licensing Support Specialist 1

Nature of Work

Under direct supervision of the WV Division of Labor's Safety Section's Labor Programs Manager:

• Perform entry-level work reviewing applications for the suitability of issuance or renewal of licenses and/or permits through the interpretation and application of federal, state and local laws, rules, regulations, policies and procedures of the WV Elevator Safety, High-Pressure Steam Boiler Safety, and Amusement Ride/Zip Line Canopy Tour Safety Consumer Programs.
• Perform entry level work reviewing applications for the suitability of issuing or renewing licenses and/or permits by interpreting and applying federal, state and local laws, rules, regulations, policies and procedures.
• Process applications and fees.
• Keep accurate records of applications, permits, and certifications, and correspond with applicants, ensuring compliance with all applicable laws and regulations.
• Receives, audits and analyzes license, permit, and other applications.
• Recommends the acceptance or rejection of license and permit applications in accordance with laws and regulations.
• Enters all required information and documentation into multiple databases and creates individual files for potential licensees.
• Maintains complex electronic and paper filing systems.
• Generates necessary reports and spreadsheets as required to guarantee the precision and integrity of the licensing or permit section and database systems.
• Reviews and processes the invoicing and distribution of licensing fees.
• Drafts electronic records and prints transmittals and forwards originals to the appropriate destination via email and/or USPS.
• Responds to inquiries concerning the licensing and permit processes, including probation, suspension, refusal to renew, and revocation status, as well as requests for assistance and information regarding compliance with regulations governing license issuance; provides fast, accurate and courteous service to customers through telephone, email and direct face-to-face communication.
• Prioritizes the license or permit renewal process during renewal periods.
• Makes changes to customer active status, personal information and job positions.
• Continues to research and resolve any permit-related issues, as necessary.
• On-the-job training will be provided.
• Other duties as assigned.
  
  

Minimum Qualifications

Education: High school diploma or the equivalent.

Training: On the job training will be provided. .

State employment offers a variety of benefits. Click HERE to visit the Division of Personnel's Benefits Page.

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AFFIRMATION: I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.
• Required Question