What are the responsibilities and job description for the Economic Service Worker Trainee position at State of West Virginia?
Nature of Work
POSTING # R3CBFA261030
Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adapt to the use of department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.
Minimum Qualifications
Training: High school diploma or the equivalent.
Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
Special Requirement: A valid driver's license may be required
Other Information
PG: 8 $30,273 - $51,585
Market Rate: $46,069
Probationary period 1 year per SPB 2778-A
Mail applications to April Wilson 2699 Park Ave Suite 100 Huntington, WV 25704 or Email to April.L.Wilson@wv.gov
Please include posting number R3CBFA261030
Please note: Applications of covered state employees, mailed to DOP or completed via DOP’s on-line method, are not forwarded to BFA
State employment offers a variety of benefits. Click HERE to visit the Division of Personnel's Benefits Page.
POSTING # R3CBFA261030
Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adapt to the use of department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.
- Alternate posting R3CBFA261029 ***
Minimum Qualifications
Training: High school diploma or the equivalent.
Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
Special Requirement: A valid driver's license may be required
Other Information
PG: 8 $30,273 - $51,585
Market Rate: $46,069
Probationary period 1 year per SPB 2778-A
Mail applications to April Wilson 2699 Park Ave Suite 100 Huntington, WV 25704 or Email to April.L.Wilson@wv.gov
Please include posting number R3CBFA261030
Please note: Applications of covered state employees, mailed to DOP or completed via DOP’s on-line method, are not forwarded to BFA
State employment offers a variety of benefits. Click HERE to visit the Division of Personnel's Benefits Page.
Salary : $30,273 - $51,585