What are the responsibilities and job description for the Senior Court Program Analyst - Self Help Washington position at State of Washington?
Support meaningful access to justice in Washington’s courts by joining the Equity and Access Program at the Administrative Office of the Courts. Our team works to ensure courts can better serve self-represented litigants and communities that have been historically marginalized or excluded from the justice system. We are looking for someone who is passionate about equity and committed to making systems work better for real people.
The Equity and Access Program is seeking a skilled professional to fill a Senior Court Program Analyst role. This position is located within AOC’s Office of Court Innovation and reports to the Equity and Access Program Supervisor.
This position will:
- Identify and analyze critical needs and propose technology solutions to improve access to the courts for self-represented litigants.
- Guide and develop statewide self-help services.
- Support engagement with lived experience experts/court users.
- Develop and manage complex projects and objectives.
- Explore and test innovative ideas.
- Coordinate resource development.
The person in this role develops and manages statewide partnerships, collaborations, and resources. They will collaborate with statewide partners to identify opportunities for technology to enhance access to justice. This includes leading major technology projects for Self-Help Washington in coordination with the team’s web developer, and working with jurisdictions across Washington to create broad, systemic improvements to how court users access information.
Additional responsibilities include assessing statewide needs, developing and deploying resources, and supporting the implementation of technology solutions and platforms that improve access to the courts and court information. This person will also review and monitor state and national best practices for improving court accessibility through technology, and support courts with education, resource development, communication, and technical assistance related to access to justice.
An understanding of systemic racism and oppression, and the courts’ role in perpetuating it, is required for this position. The Senior Court Program Analyst will work with their colleagues and statewide and national partners on identifying and breaking down barriers to accessing courts, focusing on the experience of the court user who is least likely to receive equitable access.
Washington Courts Employment Opportunity Administrative Office of the Courts Senior Court Program Analyst – Self Help Washington Equity and Access Program |
Our Mission: To advance the timely, effective, and equitable operations of the Washington State judicial branch.
The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.
Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.
POSITION DETAILS |
Job #: 2026-64
Status: Regular, Full - Time
Location: Olympia, Washington
Salary: Range 68: $86,688 - $113,736 per year (DOQ)
Opens: July 14, 2026
Closes: August 4, 2026. Candidates are encouraged to apply early. AOC reserves the right to close the recruitment at any time but no sooner than seven days after posting.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION |
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to an interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager for this recruitment.
This position requires you to be in the office at least two (2) days per week.
Some of the duties you will perform:
- Leads statewide efforts to identify court and court user needs, and implement technology-based solutions and services to improve access to the courts for self-represented litigants.
- Manages complex projects, tests innovative solutions and coordinates resource development to improve access to the courts.
- Coordinates communication and technology-based resource development between judicial branch stakeholders, partners, web developers and IT professionals.
- Collaborates directly with court users and lived experience experts to obtain feedback to inform the development of resources.
- Analyzes business needs and technology solutions for the AOC and courts for improving accessibility and access to justice. Provides recommendations for presenting information more inclusively and equitably.
- Gathers information, reviews, and presents best practices that promote equity and access to the courts through technology, communication, and outreach to support those who experience barriers to accessing the courts.
- Supports the development and maintenance of websites, web-based apps, social media platforms, and other technologies related to the AOC’s Equity and Access Program.
- Participates in technical assistance visits to courts seeking to improve access to justice through technology and communication.
- Works with courts to identify needs and recommends improvements to promote equity and access to the courts. Supports local courts in improving websites and technology-based resources for self-represented litigants.
- Provides technical assistance to the Equity and Access Program and other groups within the Office of Court Innovation in the areas of technology and communication.
- Performs other duties as required.
Relevant experience may substitute for the required education.
- Bachelor’s degree in court administration, public administration, political science, business administration or closely allied field
AND
- Five (5) years of responsible experience in court administration and/or program development, including one (1) year in a supervisory or lead role and/or managing/directing groups or teams.
*Certain positions may require a law degree in addition to the qualifications above.
THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES |
Below is a list of experiences that will be viewed as relevant to the position and will be considered as a substitute for the required qualifications and credentials:
- Experience working with the courts, with judges, or with attorneys;
- A comprehensive understanding of the barriers faced by self-represented court users;
- A comprehensive understanding of court processes and case types most likely to be used by self-represented litigants;
- Experience working on issues related to equity and access to justice;
- Experience utilizing technology solutions;
- Experience working with web applications and portal technologies;
- Experience with digital accessibility and usability best practices;
- Experience working with and leading diverse community groups and organizations that serve the public;
- Experience developing communication plans and platforms;
- A degree in public policy, law, administration, sociology, or race and ethnic studies.
If you have gotten this far and are thinking you do not qualify, consider again. Studies have shown that women, people of color, and people with disabilities are less likely to apply to jobs unless they meet every single qualification. At the Administrative Office of the Courts, we are dedicated to building a diverse and authentic workplace centered in belonging. If you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the candidate needed for this or other roles.
IMPORTANT INFORMATION |
- The workweek may fluctuate depending on workload or agency needs.
- Overnight travel may be required based on business needs.
- This position is not overtime eligible.
The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to Recruitment@courts.wa.gov.
The Washington State Administrative Office of the Courts does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.
Salary : $86,688 - $113,736