Security Operations Center Officer - NON PERMANENT

NOTE:
Who We Are:
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES. 

About the Opportunity:
As a SOC Officer, you will be at the forefront of campus security operations, utilizing advanced technologies such as Genetec CCTV systems and building automation tools to monitor for safety concerns. Your role will involve responding to and dispatching emergency and non-emergency calls, coordinating with law enforcement and emergency services, and maintaining clear and accurate shift reports and incident logs. You will also conduct forensic video reviews, provide surveillance support for campus events (which may include nights and weekends), and assist in managing threat levels and initiating lockdowns when necessary. This position requires strong attention to detail, the ability to maintain confidentiality, and a proactive approach to safety and security.Some of What You’ll Enjoy Doing Includes:

• Monitor CCTV surveillance, building automation, and alarm systems to detect and respond to security or safety issues.
• Receive, relay, and dispatch emergency and non-emergency calls for service with accuracy and speed.
• Operate multi-frequency two-way radio systems to communicate with field units and multiple agencies.
• Track, document, and analyze campus-wide incidents to support trend analysis and incident reporting.
• Collaborate and coordinate with law enforcement agencies and other communications centers during incidents.
• Maintain real-time situational awareness of campus activity, asset locations, and incident developments.
• Provide clear, calm communication and support to distressed individuals during emergencies.
• Use computer systems to log daily activities and maintain detailed incident reports.
• Conduct Forensic Video Reviews and provide electronic files of video records for law enforcement agencies or public record requests as directed.
• Other duties as needed.

Required Qualifications:

• Ability to commit to a schedule that will include nights, weekends, and holidays.
• Strong verbal and written communications skills.
• Ability to prioritize and make decisions, with strong time management and organizational skills.
• Knowledge of MS Office products and ability to learn specialized systems.

In addition to the above requirements, a candidate must also possess one (1) of the following experience and education options: 

[OPTION 1]

• High School Diploma/GED.
• Five (5) years of experience performing work (reflected on your resume), where you engaged frequently with customers, managed and resolved conflict through collaboration and teamwork, prepared reports or logs, and required strong attention to details. NOTE: This experience must include at least one (1) year of the following: 
  • Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
  • Experience in an operations center that included communications and video.
  • Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.

[OPTION 2]

• Associate degree in law enforcement, homeland security, or related field.
• Three (3) years of experience performing work (reflected on your resume), where you engaged frequently with customers, managed and resolved conflict through collaboration and teamwork, prepared reports or logs, and required strong attention to details. NOTE: This experience must include at least one (1) year of the following: 
  • Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
  • Experience in an operations center that included communications and video.
  • Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.

[OPTION 3]

• Bachelor’s degree in Emergency Management, Criminal Justice, Information Technology, Communications, Business, or related field.
• One (1) year of experience(reflected on your resume) in at least one (1) of the following: 
  • Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
  • Experience in an operations center that included communications and video.
  • Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.

Preferred Qualifications:

• Prior military, law enforcement, security, and/or loss prevention experience.
• Strong customer service background, with the ability to maintain composure in high-stress situations.
• Experience providing customer service to diverse clients
• Ability to constructively work with others to address and/or resolve problems.
• Ability to stay calm and work through emergency situations in a fast-paced stressful environment.
• Experience working in a communication, emergency operations center and/or dispatch center.
• Certification through a state entity as a PSAP/911 communications officer, or education through the Association of Public Safety Communications Officers (APCO International) or the International Academies of Emergency Dispatch (IAED).

Diversity Equity and Inclusion (DEI) Competencies
Incumbents to this position must possess and demonstrate the following competencies: 

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace. 
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.

How to Apply: 
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
  
• A current resume, detailing experience, and education
  
• A current list of at least three (3) professional references with current contact information

Do not attach any documents that include photos or private information (social security number, year of birth, etc.). 

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified. 

Background Check Notice:  Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Union Inclusion: 
This position is in a bargaining unit and falls under the Collective Bargaining Agreement between the state of Washington and the Washington Federation of State Employees.  

Opportunity for All: 
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
 
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
 
Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
 
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Salary : $3,643 - $4,865