What are the responsibilities and job description for the Quality Assurance Tester (IT Quality Assurance - Journey) position at State of Washington?
Description
This opportunity is only open to Department of Revenue employees and the successful candidate may remain in their current Washington duty station.
Attention Revenue! The Audit division is looking to fill an IT Quality Assurance - Journey position on the Audit ATLAS Team. This position is responsible for system quality assurance execution through comprehensive and accurate testing of Automated Tax & Licensing Administration System (ATLAS) changes, enhancements, defects, projects, core system upgrades, and service packs.
The hiring manager may start screening applicants as early as October 26, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.
Duties
In support of ATLAS, the IT Quality Assurance Tester assists with developing, testing, implementing, and maintaining ATLAS and My DOR online services for assigned functional areas. The position regularly coordinates user acceptance testing by business users across the agency. IT Quality Assurance Testers are tasked with helping to understand business needs, research and test current system issues, assess the impact of proposed changes, and analyze and document requirements.
This position is expected to work independently to meet individual testing goals simultaneously with supporting team test goals and adjusting and supporting as required. Test planning is required within the overall goals and framework as well as the ability to concisely and effectively report progress and identify underlying issues that hinder the successful execution of the required testing scenarios. This person works alongside another IT Quality Assurance Tester on the team.
This position is eligible for telework/hybrid work, subject to manager approval and business needs. Certain duties require in-office attendance and/or physical presence at designated locations.
Qualifications
We are looking for a motivated professional with these competencies to support comprehensive and accurate testing of ATLAS changes, enhancements, defects, projects, core system upgrades, and service packs. The ideal candidate will possess the following knowledge, skills, and abilities:
To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
Questions?
Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.
Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.
Supplemental Information
The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
THIS IS OPEN TO THE DEPARTMENT OF REVENUE EMPLOYEES ONLY. Are you currently a Washington State Department of Revenue employee?
This opportunity is only open to Department of Revenue employees and the successful candidate may remain in their current Washington duty station.
Attention Revenue! The Audit division is looking to fill an IT Quality Assurance - Journey position on the Audit ATLAS Team. This position is responsible for system quality assurance execution through comprehensive and accurate testing of Automated Tax & Licensing Administration System (ATLAS) changes, enhancements, defects, projects, core system upgrades, and service packs.
The hiring manager may start screening applicants as early as October 26, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.
Duties
In support of ATLAS, the IT Quality Assurance Tester assists with developing, testing, implementing, and maintaining ATLAS and My DOR online services for assigned functional areas. The position regularly coordinates user acceptance testing by business users across the agency. IT Quality Assurance Testers are tasked with helping to understand business needs, research and test current system issues, assess the impact of proposed changes, and analyze and document requirements.
This position is expected to work independently to meet individual testing goals simultaneously with supporting team test goals and adjusting and supporting as required. Test planning is required within the overall goals and framework as well as the ability to concisely and effectively report progress and identify underlying issues that hinder the successful execution of the required testing scenarios. This person works alongside another IT Quality Assurance Tester on the team.
This position is eligible for telework/hybrid work, subject to manager approval and business needs. Certain duties require in-office attendance and/or physical presence at designated locations.
Qualifications
We are looking for a motivated professional with these competencies to support comprehensive and accurate testing of ATLAS changes, enhancements, defects, projects, core system upgrades, and service packs. The ideal candidate will possess the following knowledge, skills, and abilities:
- Demonstrated ability to develop, execute, and document comprehensive software testing plans and scenarios, obtained through progressive experience performing quality assurance testing in complex IT systems such as enterprise or COTS applications.
- Proven ability to independently research, analyze, and resolve highly complex technical and business issues, gained through experience troubleshooting system defects, configuration changes, and data-related problems in a production environment.
- Progressive experience serving as a liaison between technical and non-technical stakeholders, demonstrated through translating business needs into technical requirements and explaining technical concepts to business users.
- Demonstrated skill in creating clear, concise, and actionable documentation—including test scripts, business requirements, training materials, and process recommendations—acquired through experience preparing technical or procedural documentation for diverse audiences.
- Proven ability to design, coordinate, deliver, and evaluate training for system users, supported by experience developing and presenting training in operational or technical subject areas.
- Progressive experience analyzing and interpreting business processes, statutes, procedures, and system dependencies, shown through experience recommending feasible system changes or process improvements.
- Demonstrated ability to collaborate effectively across divisions, partner agencies, and external stakeholders, gained through experience participating in cross-functional testing, requirement elicitation, or multi-agency initiatives.
- Proven ability to manage competing priorities and meet deadlines in a fast-paced, high-volume work environment, obtained through roles requiring independent judgment, workload planning, and adherence to tight project timelines.
- Progressive experience identifying, documenting, and recommending solutions for complex system or process issues demonstrated through experience using analytical methods, trend evaluation, and evidence-based decision making.
- In-depth knowledge and understanding of the Audit division’s business processes.
- Experience creating, reviewing, and analyzing complex test scenarios.
- Experience in communicating effectively across a broad spectrum of personnel/managerial levels and maintaining relationships with external units or partners.
- Knowledge and experience with ATLAS/GenTax, FCR, and Delivery Workbench.
- Possess basic understanding of the concepts of Software Development Life Cycle (SDLC).
- A testing or Quality Assurance designation.
- Attach a cover letter explaining your qualifications and desire for this position.
- Attach a resume highlighting your work experience and education.
To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
Questions?
Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.
Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.
Supplemental Information
The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
THIS IS OPEN TO THE DEPARTMENT OF REVENUE EMPLOYEES ONLY. Are you currently a Washington State Department of Revenue employee?
- Yes
- No
- Required Question