What are the responsibilities and job description for the Program Specialist 2 - Professional Certification position at State of Washington?
Description
GENERAL SERVICE
JOB ANNOUNCEMENT
Program Specialist 2 - Professional Certification
$45,024 – $60,132 annually
Closes January 2, 2026
The Washington State Office of Superintendent of Public Instruction (OSPI) is looking for a Program Specialist 2 (Professional Certification) to join our expanding OSPI Professional Certification team. This full-time permanent position is based in Olympia, Washington. Upon completing training, candidates may be eligible for a partial telework schedule; however, those seeking fully remote work should not apply. During the initial training period, successful candidates will be required to work in the office five days a week. We encourage interested candidates to visit the OSPI website to gain insight into our agency.
About OSPI And Our Initiatives
OSPI is the primary agency charged with overseeing public K–12 education in Washington state. Working with the state's 295 public school districts and 7 state-tribal education compact schools, OSPI allocates funding and provides tools, resources, and technical assistance so every student in Washington is provided a high-quality public education.
At OSPI, We Recognize That Our Employees Are The Key To The Success Of The Agency. We Are Committed To Our Work But Value The Balance With Our Personal Lives. We Demonstrate Our Commitment To Employees By Providing An Environment That Stimulates Professional Growth And Values Them For Their Expertise. OSPI Is a Great Place To Work And Has Several Initiatives To Help Create a Great Working Environment, Including
Vision: All students prepared for post-secondary pathways, careers, and civic engagement.
Mission: Transform K-12 education to a system that is centered on closing opportunity gaps and is characterized by high expectations for all students and educators. We achieve this by developing equity-based policies and supports that empower educators, families, and communities.
Values: Ensuring Equity, Collaboration and Service, Achieving Excellence through Continuous Improvement, Focus on the Whole Child
Equity
Each student, family, and community possesses strengths and cultural knowledge that benefits their peers, educators, and schools. Ensuring educational equity:
This position serves stakeholders by performing customer service for 85% of their work duties. An additional 15% of this position’s work duties support the Professional Certification department.
This position assists stakeholders and deals with customers that call in on our multiline phone systems, accommodates stakeholders that arrive in person, and will be responding to emails sent to the Professional Certification email account.
This position assists in answering questions from educators, school district personnel, the public, and others, regarding certification procedures, policies, and application protocols. This position assists in answering over 50,000 calls per year and callbacks numbering nearly 5,000 per year. The Program Specialist position also assists in responding to more than 500 emails per week. The questions include areas of how to apply for educator certification, how to navigate the E-Certification system, certification rules and regulations, and how to renew and maintain Washington state certification. This position will also receive mail which includes certification applications and supporting documentation resulting in nearly 45,000 certification actions annually.
In addition, this position independently answers more difficult questions, resolves issues, issues certificates, and provides assistance while maintaining confidentiality of the educator’s personal information. This position requires a working knowledge of certification policy, procedures, and standards as set forth by the Professional Educator Standards Board (PESB). This position uses knowledge of WACs and RCWs to assist customers in understanding certification requirements.
This position will be responsible for reviewing, inputting, and scanning any additional customer information into the E-Certification system that is received by paper copy.
Key Responsibilities
Customer Service: Provides customer service for the certification department by answering phone calls, assisting in-person visitors, and responding to emails and voicemails.
The annual compensation for the position is $45,024 – $60,132 per year and depends upon experience, educational background and qualifications. Geographic differentials may be applied based on work location of successful candidate. Washington State offers a generous benefit package including health, dental and life insurance, retirement and an optional deferred compensation program. Please visit Health Care Authority for information regarding health benefits and the Department of Retirement Systems for retirement plan information. This is a general service position. This position is not represented by a bargaining unit.
Application Process
Those Interested In This Position Must Apply Through Careers.wa.gov. Applications Must Include The Following Documents In MS Word And PDF Format Only
Sal Salazar, Human Resources
Office of Superintendent of Public Instruction
600 Washington Street Southeast
Olympia, Washington 98504-7200
360-725-6278: sal.salazar@k12.wa.us
Persons needing accommodation in the application process or this announcement in an alternative format may contact the Human Resources Office at (360) 725-6270 or (360) 725-6066, or e-mail hroffice@k12.wa.us.
New Jobs Alert Service
OSPI offers a subscription service, which regularly notifies subscribers of new OSPI employment opportunities on careers.wa.gov. Subscribers are notified via text or email alert. If you are interested in this service, then please subscribe at this location.
OSPI is an equal opportunity employer and encourages applications from job seekers who will contribute to our diversity. OSPI provides equal access to all programs and services without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. If you would like, please include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process. Persons needing accommodation in the application process or this announcement in an alternative format may contact the human resource consultant listed in “Application Process.”
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025
01
Please select the answer that best describes your education and experience.
Please describe your experience answering a high volume of phone calls and responding to emails for extended periods.
Please describe your experience organizing and prioritizing necessary workloads.
Please describe your experience with Microsoft Office applications (Outlook, Word, Excel, etc.).
Are you able to work Monday through Friday, 8:00 a.m. to 5:00 p.m., and maintain excellent attendance?
Do you have 1 year of experience in educator certification or other education related work?
Did you attach the required documents (cover letter, resume, list of references)?
How did you hear about this job opportunity?]
How did you hear about this job opportunity?
Do you currently have a relative working in our agency?
GENERAL SERVICE
JOB ANNOUNCEMENT
Program Specialist 2 - Professional Certification
$45,024 – $60,132 annually
Closes January 2, 2026
The Washington State Office of Superintendent of Public Instruction (OSPI) is looking for a Program Specialist 2 (Professional Certification) to join our expanding OSPI Professional Certification team. This full-time permanent position is based in Olympia, Washington. Upon completing training, candidates may be eligible for a partial telework schedule; however, those seeking fully remote work should not apply. During the initial training period, successful candidates will be required to work in the office five days a week. We encourage interested candidates to visit the OSPI website to gain insight into our agency.
About OSPI And Our Initiatives
OSPI is the primary agency charged with overseeing public K–12 education in Washington state. Working with the state's 295 public school districts and 7 state-tribal education compact schools, OSPI allocates funding and provides tools, resources, and technical assistance so every student in Washington is provided a high-quality public education.
At OSPI, We Recognize That Our Employees Are The Key To The Success Of The Agency. We Are Committed To Our Work But Value The Balance With Our Personal Lives. We Demonstrate Our Commitment To Employees By Providing An Environment That Stimulates Professional Growth And Values Them For Their Expertise. OSPI Is a Great Place To Work And Has Several Initiatives To Help Create a Great Working Environment, Including
- We support a healthy work/life balance by offering flexible/alternative work schedules and mobile and telework options. (Depending on job duties and work location.)
- We have a tuition assistance policy and support employees seeking tuition waiver through participating higher education organizations.
- We have an Infant at Work Program that is based on long-term values of newborns and infant-parent bonding. Eligible employees who are new parents or legal guardians can bring their infant (six weeks to six months) when returning to work. (Depending on job duties and work location.)
- We value and are actively involved in promoting diversity, equity and inclusion within OSPI by way of cross-divisional, collaborative committee. The focus of the committee includes employee engagement and education; reinforcing OSPI values; and maximizing the value of diversity and identifying strategies for inclusion.
Vision: All students prepared for post-secondary pathways, careers, and civic engagement.
Mission: Transform K-12 education to a system that is centered on closing opportunity gaps and is characterized by high expectations for all students and educators. We achieve this by developing equity-based policies and supports that empower educators, families, and communities.
Values: Ensuring Equity, Collaboration and Service, Achieving Excellence through Continuous Improvement, Focus on the Whole Child
Equity
Each student, family, and community possesses strengths and cultural knowledge that benefits their peers, educators, and schools. Ensuring educational equity:
- Goes beyond equality; it requires education leaders to examine the ways current policies and practices result in disparate outcomes for our students of color, students living in poverty, students receiving special education and English Learner services, students who identify as LGBTQ , and highly mobile student populations.
- Requires education leaders to develop an understanding of historical contexts; engage students, families, and community representatives as partners in decision-making; and actively dismantle systemic barriers, replacing them with policies and practices that ensure all students have access to the instruction and support they need to succeed in our schools.
This position serves stakeholders by performing customer service for 85% of their work duties. An additional 15% of this position’s work duties support the Professional Certification department.
This position assists stakeholders and deals with customers that call in on our multiline phone systems, accommodates stakeholders that arrive in person, and will be responding to emails sent to the Professional Certification email account.
This position assists in answering questions from educators, school district personnel, the public, and others, regarding certification procedures, policies, and application protocols. This position assists in answering over 50,000 calls per year and callbacks numbering nearly 5,000 per year. The Program Specialist position also assists in responding to more than 500 emails per week. The questions include areas of how to apply for educator certification, how to navigate the E-Certification system, certification rules and regulations, and how to renew and maintain Washington state certification. This position will also receive mail which includes certification applications and supporting documentation resulting in nearly 45,000 certification actions annually.
In addition, this position independently answers more difficult questions, resolves issues, issues certificates, and provides assistance while maintaining confidentiality of the educator’s personal information. This position requires a working knowledge of certification policy, procedures, and standards as set forth by the Professional Educator Standards Board (PESB). This position uses knowledge of WACs and RCWs to assist customers in understanding certification requirements.
This position will be responsible for reviewing, inputting, and scanning any additional customer information into the E-Certification system that is received by paper copy.
Key Responsibilities
Customer Service: Provides customer service for the certification department by answering phone calls, assisting in-person visitors, and responding to emails and voicemails.
- Answers incoming customer phone calls and responds to or takes messages for certification specialists.
- Read and respond, in clear and concise manner, to emails from stakeholders regarding status of applications and questions about Washington state certification, helping to identify certification requirements and clarifying certification processes.
- Responds to in-person requests by providing guidance on the completion and submission of applications and corresponding documents.
- Corresponds to districts and school personnel on certification policies, procedures, and status of certification applications.
- Independently resolves stakeholder problems by identifying issues, determining procedural steps necessary for resolution, working with stakeholders and Certification staff to implement a solution, then communicating results to the stakeholder.
- Assists stakeholders with understanding RCW and WAC requirements for Washington state educator certification.
- Provide technical assistance to stakeholders navigating the E-Certification system including issues with the EDS sign-in, online applications, and other general account information concerns.
- Responding to stakeholder questions on the phone by using multi-line phone system.
- Attentive to stakeholders that may come to the agency for assistance.
- Accessing and using Outlook system to review, research and respond to customers’ certification questions by email.
- Coordinates with other Program Specialists to respond to all emails and voicemails within 24 hours.
- Collaborates with all Professional Certification department representatives using advanced communication skills and ability to find information to best serve stakeholder needs.
- Assist the supervisory team in training new hires as part of the multi-week training schedule.
- Assist the supervisory team by showing new hire the breakdown of weekly Program Specialist duties.
- Work directly with new hire to complete instructional phone calls, while still providing stakeholders with assistance.
- Assist in the continued growth of new hires after successful completion of training period.
- Creates and manages educator profiles and maintains integrity of educator data and information while delivering specialized certification services.
- Receives, reviews, and logs into database all incoming certification applications and additional documentation.
- Checks applications for completeness, reviewing additional documents for certification type and authenticity.
- Scans additional materials into E-Certification that are mailed, emailed, or brought into the Professional Certification department.
- Receives fees and logs fee information into the E-Certification system, sending deficiency notices if necessary for incorrect and returned fees.
- Manages own queue of previously reviewed applications completed by partner evaluator and issues certificates after fulfillment of outstanding deficiencies.
- Reviews specialization area of focus webpages, forms, and other certificate related materials for accuracy, recommending updates when needed.
- With partner specialist, creates informational documents to be used at presentations and other field events.
- Participates in meetings regarding implementation of new RCWs and WACs under the direction of the partner specialist and other staff within area of focus.
- Acts as office’s secondary program expert in support of specialization area of focus.
- Opens, receives, and logs in documentation received by mail and all fiscal information received from the Fiscal department.
- Access and scan educator information into E-Certification.
- Complete certificate verifications upon request by educator or other state agency.
- Retrieve educator transcripts and other application materials from online resources and load them to educator online profiles.
- Responsible for the processing and management of specialized educator documentation that is held in online systems, microfiche, physical documents, and other digital formats.
- Works with supervisory team on the management of forms and records necessary for program operation.
- Self-monitors daily and weekly tasks, adjusting when necessary to achieve program goals.
- Assists Certification leadership team and other Certification program personnel in presentations and public events.
- Represents the department and the agency at field events and meetings with internal and external partners as a secondary program expert for specialization area.
- Participate in various certification information presentations to districts and public.
- Assist in other field events attended or sponsored by certification program personnel.
- Identify opportunity gaps in current office policy and processes that may be negatively affecting customer service levels.
- Formulate potential solutions for areas of opportunity and present to supervisory team with supporting evidence for evaluation.
- Identify areas of service that need review for potential negative impacts to diverse and underserved populations.
- Research concerns regarding policy and procedures currently in place and present information to supervisory team for further conversation and analysis of potential issue.
- Work within certification team to implement changes for positive effects on policy/procedure and effective workflow.
- Track information regarding changes to ensure that the desired impact is being made by implemented changes.
- Bachelor's degree or 4 years of customer service experience in an education, administrative, or office setting (Year for year experience may substitute for education)
- Experience showing a high standard of professionalism and customer service in all interactions.
- Experience organizing and prioritizing necessary workloads.
- Experience working both independently and collaboratively within a team.
- Experience answering a high volume of phone calls and responding to emails for extended periods.
- Experience with Microsoft Office Applications (Outlook, Word, Excel, etc.).
- Must be able to work Monday through Friday, 8:00 a.m. to 5:00 p.m., and maintain excellent attendance.
- 1 year experience in educator certification or other education related work.
The annual compensation for the position is $45,024 – $60,132 per year and depends upon experience, educational background and qualifications. Geographic differentials may be applied based on work location of successful candidate. Washington State offers a generous benefit package including health, dental and life insurance, retirement and an optional deferred compensation program. Please visit Health Care Authority for information regarding health benefits and the Department of Retirement Systems for retirement plan information. This is a general service position. This position is not represented by a bargaining unit.
Application Process
Those Interested In This Position Must Apply Through Careers.wa.gov. Applications Must Include The Following Documents In MS Word And PDF Format Only
- A letter of interest specifically addressing the qualifications listed in this announcement;
- A current résumé, and;
- A list of three or more professional references.
Sal Salazar, Human Resources
Office of Superintendent of Public Instruction
600 Washington Street Southeast
Olympia, Washington 98504-7200
360-725-6278: sal.salazar@k12.wa.us
Persons needing accommodation in the application process or this announcement in an alternative format may contact the Human Resources Office at (360) 725-6270 or (360) 725-6066, or e-mail hroffice@k12.wa.us.
New Jobs Alert Service
OSPI offers a subscription service, which regularly notifies subscribers of new OSPI employment opportunities on careers.wa.gov. Subscribers are notified via text or email alert. If you are interested in this service, then please subscribe at this location.
OSPI is an equal opportunity employer and encourages applications from job seekers who will contribute to our diversity. OSPI provides equal access to all programs and services without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. If you would like, please include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process. Persons needing accommodation in the application process or this announcement in an alternative format may contact the human resource consultant listed in “Application Process.”
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025
01
Please select the answer that best describes your education and experience.
- I have a bachelor's degree or higher
- I have four (4) or more years of combined education and experience performing professional-level duties in an educational, administrative, or office setting.
- None of the above
Please describe your experience answering a high volume of phone calls and responding to emails for extended periods.
- I have limited experience answering phone calls or emails, such as fewer than 10 per day, or the task was not a primary responsibility.
- I have some experience handling phone calls and emails, such as 10–30 calls per day and 10–30 emails per day, or the work was intermittent or short-term.
- I have handled a moderate-to-high volume of communication, such as 30–50 phone calls per day and 30–50 emails per day, for at least 3 months on a regular basis.
- I have regularly handled a high volume of communication, such as 50 phone calls per day and 50 emails per day, for 6 months or longer as a primary job responsibility.
- None of the above
Please describe your experience organizing and prioritizing necessary workloads.
- I have less than 2 years of experience organizing and prioritizing workloads, or it was not a primary responsibility.
- I have 2–4 years of experience organizing and prioritizing tasks, but the workload was limited in volume or complexity or required guidance.
- I have 5–9 years of experience organizing and prioritizing multiple tasks on a regular basis, generally meeting deadlines and managing workload changes.
- I have 10 or more years of experience regularly organizing and prioritizing multiple competing tasks, meeting deadlines consistently, and adjusting priorities as needed.
- None of the above
Please describe your experience with Microsoft Office applications (Outlook, Word, Excel, etc.).
- I have less than 2 years of experience using Microsoft Office applications, or my use has been limited or infrequent.
- I have 2–4 years of experience using Microsoft Office applications for routine tasks such as email, document creation, and data entry.
- I have 5–9 years of experience using Microsoft Office applications on a regular basis in a professional or academic setting.
- I have 10 or more years of experience using Microsoft Office applications regularly, including Outlook, Word, and Excel, as part of my primary job responsibilities.
- None of the above
Are you able to work Monday through Friday, 8:00 a.m. to 5:00 p.m., and maintain excellent attendance?
- Yes
- No
Do you have 1 year of experience in educator certification or other education related work?
- Yes
- No
Did you attach the required documents (cover letter, resume, list of references)?
- Yes
- No
How did you hear about this job opportunity?]
- Careers.wa.gov
- OSPI Jobs Page
- OSPI Employee Referral
- Military Outreach Event
- Career Fair
- Other
How did you hear about this job opportunity?
- Careers.wa.gov
- OSPI Jobs Page
- OSPI Employee Referral
- Military Outreach Event
- Career Fair
- Other
Do you currently have a relative working in our agency?
- Required Question
Salary : $45,024 - $60,132