Demo

Patient Services Supervisor

State of Washington
Walla Walla, WA Full Time
POSTED ON 12/30/2025
AVAILABLE BEFORE 1/29/2026
Description

The Department of Corrections is seeking a highly motivated and qualified Patient Services Supervisor for the Monroe Correctional Complex located in Monroe, WA.

Under the supervision of the Health Services Manager 2 (HSM2), the Patient Services Supervisor will perform a key role in providing access to health services care for the incarcerated population in the most effective way to achieve the desired clinical outcomes, efficient methods to appropriately utilize resources and economical/cost effective measures possible as well as applying cost containment measures and best practices in all circumstances at Monroe Correctional Complex (MCC). Under general direction, this position will be responsible to supervise (8) Patient Services Representatives (PSR) (and/or other assigned staff) which are providing healthcare related support services to incarcerated patients. This position will direct and coordinate patient care services such as appointments, diagnostic procedures, scheduling surgery, and consultation requests for both on-site healthcare practitioners and off-site medical specialists to include but not limited to mental health, dental care, nursing, imaging, lab, social work, and administrative staff.

This position will apply independent judgement to accomplish assignments and solve problems and to develop new work methods, procedures, or strategies or modify existing work methods, procedures and strategies to solve new or unusual problems to achieve department goals. Work is subject to review at the completion stage to determine effectiveness in producing expected results.

a Completed Application Packet Will Include

  • A detailed resume
  • A cover letter
  • Three professional references

Application assessment will be ongoing, the hiring authority reserves the right to offer the position at any time during the recruitment process. It’s the applicant's advantage to apply as early as possible. This recruitment could be used to fill multiple permanent or non-permanent positions.

Duties

Supervision of Patient Services Representatives (PSRs) and/or other health service support staff as needed.

  • Provide mentoring, guidance, support, and address staff questions/concerns.
  • Develop support staff short-term and long-term team goals and objectives consistent with policy requirements, headquarters directives, and facility clinic operational needs.
  • Ensure expectations are clearly communicated, understood, and achievable.
  • Direct, monitor, and track staff activities to include workload, performance standards, and deadlines.
  • Ensure all supervisory level personnel actions are in accordance with CBA and applicable HR regulations.
  • Ensure assigned staff compliance with all department training requirements and identify staff training deficits and potential training solutions.
  • Conduct and assist with training of health services support staff. Ensure assigned staff are fully cross trained to cover all elements of health services scheduling support.
  • Manage support services absences and relief needs to ensure full and consistent service coverage and act on leave requests as received.
  • Conduct annual performance evaluations and if necessary, make corrective action decisions in accordance with DOC policy and current CBA.
  • Conduct selection of new support staff to include, coordination with HR, interviewing, and providing hiring recommendations to management.
  • Provide back-up coverage for PSRs.

Healthcare Related Support Services Operations.

  • Oversight of clinic/hospital scheduling: medical, dental, and mental health (on-site and off-site scheduling) and other services, to include MCC Transportation team, coordination of resources and clinic schedules, maintain schedules in on-line appointment system.
  • Data management for entry and maintenance of databases, to develop and decipher reports, provide data and analysis/applications as needed or requested
  • Manage support resources to ensure uniform delivery of services and coverage on a daily basis to include acting as backup for support staff as necessary to fulfill operational needs.
  • Ensure clinic statutory and policy requirements to maintain a working knowledge of DOC statutory health service requirements including Offender Health Plan (OHP), Health Information Management Protocols (HIMP), DOC Policy, and other applicable regulatory agency requirements.
  • Assist with agency health services operation inspection audits.
  • Assist health services management and stakeholders in various tasks.
  • Provide accurate & reliable information pertaining to health services scheduling, groups or communities (including colleagues and correctional personnel). This includes completing OMNI HS audits: Cancer Tracker, GA Tracker, NIO lists, unresolved off-site appointments lists, and OMNI on-site appointments listings.
  • Maintain confidential and important documentation in standard filing practices.
  • Assist clinic staff with technology assistance.
  • Reception and general customer service of MCC Health Services.
  • Complete QRR's as assigned.
  • Investigate and resolve NIO list by due dates.
  • Ensure all PSR's gain/maintain access to all off-stie EMR systems as needed.
  • Work closely with Transport team to assist in managing and monitoring off-site trips.
  • Place medical holds on patients accordingly.
  • Complete Chronos and close consults.

Supervise the PSR Team at MCC.

  • Conduct monthly face to face documented Supervisory conferences with each PSR.
  • Conduct annual performance evaluations for each staff member you supervise.
  • Conduct weekly staff meetings with supervisees and maintain meeting minutes.

Other duties as assigned.

  • Attend required staff meetings.
  • Establish good working relationships with staff, patients, and community stakeholders.
  • Attend all trainings as required.
  • Manage emails and ensure timely response.
  • Complete all documentation according to policy requirements.
  • Remain up to date concerning workflow expectations and processes at MCC and within DOC.

Qualifications

Required Qualifications:

  • Three years of experience of increasingly responsible office experience in healthcare setting.
  • Must have at least three years of experience as a supervisor.
  • Proficiency in computer skills to include MS Word, Excel and PowerPoint.
  • Proficiency with medical terminology.
  • Possess advance typing and computer software application skills.
  • High School Diploma or equivalent.

Preferred Qualifications:

  • A bachelor's degree in a medically related or public relations field AND one year experience in a healthcare setting which includes lead responsibility, OR equivalent education/experience.
  • Correctional experience.
  • Ability to multitask and provide appropriate attention to the needs of various entities.

Supplemental Information

Please include a minimum of three professional references with your application:

  • The Department of Corrections defines a professional reference as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.
  • If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
  • Phone number AND email address are required for all professional references.

What We Offer

As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

  • Remote/telework/flexible schedules (depending on position)
  • Up to 25 paid vacations days a year
  • 8 hours of paid sick leave per month
  • 12 paid holidays a year
  • Generous retirement plan
  • Flex Spending Accounts
  • Dependent Care Assistance
  • Deferred Compensation and so much more!
  • Many DOC jobs are covered by the Public Safety Employees' Retirement System (PSERS). If someone moves from a Public Employees Retirement System (PERS) eligible position to a PSERS eligible position, they actually retire under two different systems/plans. For more information, please contact the Department of Retirement System at: 1-800-547-6657.

Additional Information

  • The mission of DOC is to improve public safety. For additional information about the agency, please visit doc.wa.gov.
  • A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
  • Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
  • We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.
  • Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
  • Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
  • Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days of the date of hire. When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results.
  • If this position is included in a Union Shop, employees will be required to become members within thirty (30) days of employment.
  • Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
  • Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.
  • Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
  • This recruitment could be used to fill multiple permanent or non-permanent positions.
  • The DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
  • DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
  • DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

Our Mission: To improve public safety by positively changing lives.

Our Vision: Working together for safer communities.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

Our Core Values

  • Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
  • Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
  • People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
  • Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
  • Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

We are committed to hiring individuals who possess the following core diversity competencies:

  • Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
  • Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic, and cultural backgrounds.
  • Respectfully acknowledge people's differences and recognize these differences as important and valuable.
  • Promote inclusiveness.
  • Be culturally sensitive and appropriate.
  • Respect and value diverse backgrounds and traditions.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email zenon.mateyka@doc1.wa.gov. For TTY service, please call the Washington Relay Service at 7-1-1 or 1.800.833.6388.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 07-21-2025

01

What is your highest level of completed education?

  • High School or equivalent
  • Some college or Technical College
  • Associate's Degree
  • Bachelor's Degree or above
  • None of the above.

02

How many years of experience do you have supervising other people?

  • I do not have experience supervising people.
  • I have less than three years of experience supervising other people.
  • I have three or more years of experience supervising other people.

03

Please briefly describe your experience and responsibilities supervising a team of people.

04

How many years of experience of increasingly responsible office experience do you have in a healthcare setting?

  • I do not have experience working in a healthcare office.
  • I have less than three years of experience working in a healthcare office.
  • I have three years or more of experience working in a healthcare office.

05

Please briefly describe your experience working in a healthcare office.

06

Do you have experience working as a supervisor specifically in a healthcare setting?

  • Yes
  • No

07

What is your proficiency using and understanding medical terminology?

  • Beginner. I am not proficient in this area, but I am willing to learn.
  • Intermediate. I am familiar with medical terminology and can operate independently in this area.
  • Expert. I am a master at using and understanding medical terminology and could train others in this area if needed.

08

On a scale of 1-5, how proficient are you with computer skills including the Microsoft Office programs Word, Excel, and PowerPoint?

  • 1 - I do not have experience with Microsoft Office programs.
  • 2 - Beginner. Limited working knowledge, or I haven't used Microsoft Office software in a while, and I will need dedicated training to refresh my skillset in this area.
  • 3 - Intermediate. I can use Microsoft Office programs with confidence, but I will need some training on a few advanced features.
  • 4 - Highly proficient. Able to work independently with computers and MS Office software. Knowledge of advanced features.
  • 5 - Master level of experience. Recognized as an expert with Microsoft Office and someone who could train others.

09

3100 - How did you hear about this opportunity?

  • Careers.wa.gov; jobs.doc.wa.gov; or governmentjobs.com
  • Indeed
  • DOC social media (Facebook, LinkedIn, Twitter)
  • Job/career fair
  • Job boards (Monster. ZipRecruiter, GlassDoor, CareerBuilder)
  • WorkSource
  • Veteran outreach
  • Referral from current DOC employee
  • Other

10

If you answered "Other" to the previous question, how did you learn about this job opportunity?

11

3100 - If hired for this position, do you currently possess required documents to allow you to legally work within the United States? (The below link lists acceptable documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents)

  • Yes
  • No

12

3100 - If hired for this position, will you require employer sponsorship, either now or in the future?

  • Yes
  • No
  • Required Question

Salary : $296 - $842

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