Operations Process Coordinator (MA3) - Internal Only

The ideal candidate(s) are adaptable, proactive problem solvers—they thrive in a fast-paced environment where change is constant. They are an expert communicators and technical writers who brings clarity to complex policy updates and technology releases. They are highly analytical, collaborative, and skilled at building strong cross-functional partnerships to bridge the gap between policy, technology, and frontline operations. The ideal candidate(s) strong strategic thinking allows them to navigate ambiguity, mitigate operational risks, and champion a culture of continuous improvement with empathy and integrity.

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Qualifying candidates will meet one of the following criteria options:

Option 1: 

• Seven (7) years of the required experience below.

• Experience includes conducting research and analyzing procedures, processes, policies, laws, rules or regulations.

Option 2: 

• Associate’s degree in business administration, public administration, technical writing, law, or a related field.

• Five (5) years of the required experience below.

Option 3: 

• Bachelor’s degree in business administration, public administration, technical writing, law, or a related field.

• Three (3) years of the required experience below.

Option 4: 

Comparable combination of graduate education and experience.

Required equity competencies: 

• The ability to take action to learn and grow.

• The ability to take action to meet the needs of others.

The required experience includes: 

• Process Improvement Expertise: Proficiency in streamlining and enhancing business processes.

• Strategic Thinking: Ability to align process changes with organizational goals.

• Advisory Skills: Ability to provide professional and technical guidance.

• Analytical Expertise: Proficiency in evaluating complex, multi-dimensional issues.

• Policy Analysis Skills: Proficiency in evaluating potential impacts of regulatory changes;

• Strategic Planning: Ability to recommend actionable responses to proposed changes.

• Versatility: Ability to handle diverse responsibilities effectively.

• Initiative: Proficiency in addressing organizational needs as they arise.

Preferred qualifications: 

• Bachelor’s degree in business administration, public administration, technical writing, law, or a related field.

• Combined total of three or more years of experience as a Leave and Care Benefit Specialist, Technician, Lead, or Supervisor.

• Knowledge of Paid Leave and WA Cares laws, policies, procedures, and technology systems.

• Ability to interpret policies, procedures, legislation, and technical design documentation for software development.

• Ability to effectively communicate both orally and in writing with peers, program leadership, executive leadership, and staff from other programs, agencies, and organizations.

• At least one year writing operational policies and procedures.

• Expert knowledge of Microsoft Office.

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Special Requirements/Conditions of Employment:

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. 

Please submit your Cover Letter* and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Why work with us?

Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.  We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. 

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
 
The Employment Security Department is an equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities. 
 
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson (360-742-8208), the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

Salary : $61,332 - $82,440