What are the responsibilities and job description for the Management Analyst 5 - INTERNAL ONLY position at State of Washington?
Description
Management Analyst 5 - INTERNAL ONLY
Monday - Friday | 8AM - 5PM | HYBRID
Note
This opportunity is for internal applicants only. The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process.
Who We Are: The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.
About The Opportunity
In this Management Analyst 5 (MA5) role, you will be a key strategic partner to the CSVS Director, supporting the development, evaluation, and deployment of foundational frameworks for CSVS service delivery. You'll provide expert-level analysis and consultation on complex, multidimensional issues affecting CSVS programs and policies, conducting varied analytical projects, research, and formulating recommendations to ensure exceptional service to state government and public customers. Additionally, you will be responsible for the overall planning, organization, and management of the Capitol Security customer service program, which includes supervising a Program Specialist 2 and overseeing the implementation and continued success of physical security systems (such as Genetec, Everbridge, and KeyWatcher) to safeguard campus facilities.
Duties
Some Of What You’ll Enjoy Doing Includes
Required Qualifications
Incumbents to this position must possess and demonstrate the following competencies:
How To Apply
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please Provide The Following Documents In Order To Be Considered; Failure To Do So May Result In You Not Being Considered For The Position
Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified.
Background Check Notice: Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity For All
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information
For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Follow DES on LinkedIn, Twitter and Facebook | Subscribe to DES job alerts
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025
01
Are you currently employed by the Department of Enterprise Services (DES)?
Are you willing to undergo a background check as a condition of employment?
What is your level of education?
Please indicate how many years of demonstrated experience you have with at least two (2) of the following: conducting research; analyzing policies, laws, rules, or regulations; conducting business analysis and developing requirements; leading business projects; managing business operations; and business policy development.
Please select the options that you have had five (5) years of demonstrated experience with:
Do you have at least one (1) year of supervisory experience?
How did you learn about this job opportunity?
We would like to know where you heard about this position. If you selected Job Fair, Job Board, or Other, please let us know the specific name of the college, job board, or place you heard about this position. If you selected a specifically named job board or webpage (listed above), please enter "n/a".
Management Analyst 5 - INTERNAL ONLY
Monday - Friday | 8AM - 5PM | HYBRID
Note
This opportunity is for internal applicants only. The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process.
Who We Are: The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.
About The Opportunity
In this Management Analyst 5 (MA5) role, you will be a key strategic partner to the CSVS Director, supporting the development, evaluation, and deployment of foundational frameworks for CSVS service delivery. You'll provide expert-level analysis and consultation on complex, multidimensional issues affecting CSVS programs and policies, conducting varied analytical projects, research, and formulating recommendations to ensure exceptional service to state government and public customers. Additionally, you will be responsible for the overall planning, organization, and management of the Capitol Security customer service program, which includes supervising a Program Specialist 2 and overseeing the implementation and continued success of physical security systems (such as Genetec, Everbridge, and KeyWatcher) to safeguard campus facilities.
Duties
Some Of What You’ll Enjoy Doing Includes
- Lead analytical support for CSVS programs, focusing on Strategic Planning, Management Analysis, Consultation, and Reporting.
- Develop, implement, and provide visibility of performance metrics using Lean visual management tools to track effective operation and service delivery.
- Analyze data to offer management alternatives and recommendations for improving Customer Satisfaction, Team Satisfaction, and Financial Health.
- Contribute to the development and updating of divisional and program policies, procedures, budget strategies, and digital content for internal and external customers.
- Lead the planning and deployment of CSVS business systems—overseeing the entire lifecycle from identifying business and system requirements through procurement, development, change management, and resource coordination.
- Act as the CSVS representative for cross-entity business analysis teams, collaborating with public and private partners, and presenting key findings and recommendations to executive management.
- Serve as a key system administrator and Access Control Supervisor (overseeing systems like Everbridge and Genetec Security Center Synergis) to ensure accurate data collection and guarantee the systems meet the division's security and operational needs.
- Supervise assigned staff, providing leadership, professional development, and timely performance management to ensure successful team operations and growth.
- Provide essential Division administrative support to the CSVS Deputy Assistant Director, managing responsibilities such as contract management, purchasing, and serving as the Public Records Coordinator.
- Other duties as needed.
Required Qualifications
- Bachelor’s degree in emergency management, business administration, public administration, or related field.
- Five (5) years of demonstrated experience in two (2) or more of the following areas:
- conducting research
- analyzing policies, laws, rules, or regulations
- conducting business analysis and developing requirements
- leading business projects
- managing business operations
- business policy development
- One (1) year of supervisory experience.
- Security Software Configuration and Design experience.
- Demonstrated expert-level writing and communications skills, with attention to detail in formatting and editing reports, correspondence, and other documents.
- In-depth knowledge of government organization and administrative procedures, office methods, and procedures, research and data collection, agency policies, and procedures.
- Advanced competency in operating MS Word, Excel, Visio, Project, and Outlook computer software programs.
Incumbents to this position must possess and demonstrate the following competencies:
- Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
- Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
- Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
- Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
- Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
How To Apply
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please Provide The Following Documents In Order To Be Considered; Failure To Do So May Result In You Not Being Considered For The Position
- A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
- A current resume, detailing experience, and education
- A current list of at least three (3) professional references with current contact information
Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified.
Background Check Notice: Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity For All
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information
For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Follow DES on LinkedIn, Twitter and Facebook | Subscribe to DES job alerts
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025
01
Are you currently employed by the Department of Enterprise Services (DES)?
- Yes
- No
Are you willing to undergo a background check as a condition of employment?
- Yes
- No
What is your level of education?
- High School Diploma or GED
- Some or no college.
- 1 year of college (30 semester or 45 quarter credits) in emergency management, business administration, public administration, or related field.
- 1 year of college (30 semester or 45 quarter credits) in an unrelated field.
- Associate's degree OR 2 years of college (60 semester or 90 quarter credits) in emergency management, business administration, public administration, or related field.
- Associate's degree OR 2 years of college (60 semester or 90 quarter credits) in an unrelated field.
- 3 years of college (90 semester or 135 quarter credits) in emergency management, business administration, public administration, or related field.
- 3 years of college (90 semester or 135 quarter credits) in an unrelated field.
- Bachelor's degree (or higher) in emergency management, business administration, public administration, or related field.
- Bachelor's degree (or higher) in an unrelated field.
- None of these apply.
Please indicate how many years of demonstrated experience you have with at least two (2) of the following: conducting research; analyzing policies, laws, rules, or regulations; conducting business analysis and developing requirements; leading business projects; managing business operations; and business policy development.
- Less than 1 year
- 1 or more years
- 2 or more years
- 3 or more years
- 4 or more years
- 5 or more years
- I do not have this experience.
Please select the options that you have had five (5) years of demonstrated experience with:
- Conducting research
- Analyzing policies, laws, rules, or regulations
- Conducting business analysis and developing requirements
- Leading business projects
- Managing business operations
- Business policy development
Do you have at least one (1) year of supervisory experience?
- Yes
- No
How did you learn about this job opportunity?
- Careers.wa.gov
- Friend
- Indeed
- Job Board
- Job Fair
- Other
We would like to know where you heard about this position. If you selected Job Fair, Job Board, or Other, please let us know the specific name of the college, job board, or place you heard about this position. If you selected a specifically named job board or webpage (listed above), please enter "n/a".
- Required Question