What are the responsibilities and job description for the Lead Revenue Agent 3 – Kent (Internal only) position at State of Washington?
The salary range listed does not include the 5% additional King County assignment pay.
In the absence of the supervisor, this position will become the acting supervisor. In this role, you will gain experience in assisting with the hiring of new staff, carrying out training plans as provided by your supervisor, and evaluating the progression of training.
The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail and Interpersonal Skills. The ideal candidate will possess a combination of the knowledge, skills and abilities below:
Communication Skills (Written & Verbal):
Uses advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
Calmly listens, assesses, and clarifies problems and responds with options to customers who may be confused, upset, or uncooperative.
Analytical Skills (Research & Investigation):
Analyzes data and assesses a customer’s ability to resolve outstanding debts.
Researches available resources and assets to seize or use as collateral for satisfying outstanding debts.
Researches and gather information on accounts to identify assets and individuals related to unresolved liabilities.
Knowledge of Laws & Regulations:
Applies and interprets RCWs, WACs, WTDs, ETAs and departmental policies to assist customers and resolve compliance issues.
Educates customers on legal requirements for registration, reporting, and payment to promote compliance.
Interviewing & Negotiation Skills:
Uses interviewing techniques to gather information from customers. Formulates and asks direct, focused, and logically ordered questions.
Negotiates payment plans and evaluates full or partial payment options for satisfying unresolved liabilities.
Attention to Detail:
Reviews financial records and identifies assets that can be seized to satisfy the debt.
Organizes and prioritizes work, devoting adequate time and attention to individual tasks. Remains focused on tasks, working efficiently, and handling interruptions appropriately.
Interpersonal Skills:
Is approachable, works cooperatively with others, and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information.
Accepts personal accountability and is open to constructive feedback.
Recognizes and encourages the behaviors that contribute to teamwork (e.g., sharing information, sharing expertise, working together).
Develops or assists in the development of others through such activities as training, coaching, mentoring, and sharing ideas and feedback.
Develops strategic goals for change. Leads change initiatives and acts as a change agent. Helps others cope with the ongoing demands of change.
Maintains confidentiality. Keeps commitments made to others and maintains availability even with changing priorities.
- Two years of experience as a Revenue Agent with at least one year of those at the journey level within the Department of Revenue.
- A Bachelor's degree involving major studies in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law or, closely related field AND two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts, or other related field. Additional qualifying experience may substitute year-for-year for the education.
To be considered:
- Complete/update your online application in detail and attach a cover letter explaining how you meet the competencies of this position.
Throughout our selection process, we will also be evaluating candidates for knowledge, skills, abilities, behaviors, and capacity for effective leadership that aligns with the culture of DOR.
To take advantage of Veteran's preference by attaching your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
Questions?
Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Salary : $4,865 - $6,539
