What are the responsibilities and job description for the IT System Administrator – Journey position at State of Washington?
Description
About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!
The Opportunity
WSDOT Technology Services Division (TSD) is seeking a skilled and motivated professional to join our Infrastructure Services team as a member of the Managed Applications Server Support Team. This position plays a vital role in ensuring WSDOT’s technical infrastructure remains reliable, secure, and aligned with business needs by independently administering and supporting a wide range of server technologies. This includes Internet Information Services (IIS) administration, load balancing, application acceleration, SSL offloading, web application firewall configuration, and server support for critical business areas across the agency. The successful candidate will bring strong technical expertise in server administration, troubleshooting, and configuration, along with the ability to collaborate effectively with internal partners, manage competing priorities, and contribute to ongoing improvements in infrastructure reliability and security.
What To Expect
Infrastructure Services provides technical expertise, management and strategic leadership for these technologies and support assistance to dependent technologies. Infrastructure Services customer and partner relationships span the agency and extend to many inter-agency and vendor affiliates. Tumwater based staff travel statewide, maintaining services for over 230 sites in support of all agency business units.
Among the varied range of responsibilities held within this role, the IT System Administrator will:
To be considered for this opportunity, the following competencies are required:
How To Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 25DOT-HQ-05347 in the subject line.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025
01
Please select the response that best describes your total years of professional experience in an Information Technology, Computer Science, or related field.
Please briefly describe your experience in an Information Technology, Computer Science, or related field. If you do not have this experience, please enter N/A.
03
Please select the response that best describes your total years of experience with Microsoft Windows Server operating systems.
Please briefly describe your experience with Microsoft Windows Server operating systems. If you do not have this experience, please enter N/A.
05
Please select the response that best describes your highest level of completed education.
If you indicated completion of a degree, please list your degree and field of study. Otherwise, enter N/A.
07
Please select all the following you have advanced knowledge of/experience with:
How did you learn of this employment opportunity?
If You Selected 'Other' On The Previous Question, Please Specify How You Learned Of This Employment Opportunity In The Space Provided
About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!
The Opportunity
WSDOT Technology Services Division (TSD) is seeking a skilled and motivated professional to join our Infrastructure Services team as a member of the Managed Applications Server Support Team. This position plays a vital role in ensuring WSDOT’s technical infrastructure remains reliable, secure, and aligned with business needs by independently administering and supporting a wide range of server technologies. This includes Internet Information Services (IIS) administration, load balancing, application acceleration, SSL offloading, web application firewall configuration, and server support for critical business areas across the agency. The successful candidate will bring strong technical expertise in server administration, troubleshooting, and configuration, along with the ability to collaborate effectively with internal partners, manage competing priorities, and contribute to ongoing improvements in infrastructure reliability and security.
What To Expect
Infrastructure Services provides technical expertise, management and strategic leadership for these technologies and support assistance to dependent technologies. Infrastructure Services customer and partner relationships span the agency and extend to many inter-agency and vendor affiliates. Tumwater based staff travel statewide, maintaining services for over 230 sites in support of all agency business units.
Among the varied range of responsibilities held within this role, the IT System Administrator will:
- Perform administration of agency cloud based and WSDOT hosted servers supporting essential applications.
- Create, manage, and maintain documentation of each server’s use case, users, interdependent systems, security risks, and lifecycle.
- Ensure timely patching and updates to operating systems, installed applications, and services in accordance with federal, state, and agency laws/policies.
- Troubleshoot reported issues, analyze system logs.
- Provide consultation and liaison services between WSDOT business teams and Enterprise Server Support.
- Communicate required infrastructure changes, scheduled and unscheduled outages to WSDOT business units.
- Liaison between Cyber Security and Business units on mitigated and accepted security risks.
- Coordinate business backup needs and schedules.
- Promote, support, and directly participate in WSDOT's cybersecurity program through strict adherence to all relevant policies, practicing good cybersecurity hygiene, and following security best practices.
To be considered for this opportunity, the following competencies are required:
- Technical Expertise: Working knowledge and experience working with Microsoft Windows-based operating systems and supporting enterprise-level applications, services, and infrastructure components.
- Infrastructure Configuration & Management: Demonstrated ability to configure, deploy, and maintain both cloud-based and on-premises computing environments to required specifications, including integrated firewalls and security settings.
- System Monitoring & Maintenance: Skilled in monitoring system resources, applying timely patches and updates, managing backups, and coordinating decommissioning activities in alignment with business requirements and security policies.
- Technical Troubleshooting & Analysis: Proficiency in diagnosing and resolving infrastructure-related issues, analyzing system logs, and implementing corrective actions to restore services and maintain system reliability.
- Documentation & Lifecycle Management: Ability to create, maintain, and update documentation related to system configurations, use cases, users, dependencies, security risks, and lifecycle activities.
- Communication & Collaboration: Strong communication skills to coordinate with business units, technology teams, and cybersecurity staff regarding outages, upgrades, security risks, and infrastructure changes.
- Security & Compliance: Commitment to following security best practices, including MFA usage, password policy adherence, access reviews, and prompt reporting of suspicious activity.
- Respect and Equity: Demonstrated ability to contribute to a work environment that fosters respect, inclusion, and equal opportunity for all.
- Ability to travel to WSDOT sites statewide.
- Ability to provide after-hours on-call support on a rotational basis to maintain system reliability.
- Cloud Services & Hosting Expertise: Advanced knowledge of cloud-hosted services and service providers, including configuration, management, and integration with on-premises systems.
- Database Administration: Advanced knowledge of Microsoft SQL Server, including configuration, performance tuning, and maintenance of database systems.
- Networking & Infrastructure: Advanced understanding of server networking concepts, including TCP/IP protocol, domain naming services (DNS), and enterprise network integration.
- Testing & Process Validation: Familiarity with testing methodologies and processes to ensure system stability and performance.
- To review the full Position Description, please follow the directions in the Contact Us section of this posting.
- This recruitment may also be used to fill additional positions per business needs.
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
- This position offers flexible/hybrid remote work options.
- WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov
- Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
- Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
- Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
How To Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining (in reverse chronological order) your experience to date.
- An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 25DOT-HQ-05347 in the subject line.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025
01
Please select the response that best describes your total years of professional experience in an Information Technology, Computer Science, or related field.
- I have over ten (10) years of this experience.
- I have 8 – 10 years of this experience.
- I have 6 – 8 years of this experience.
- I have 4 – 6 years of this experience.
- I have 3 – 4 years of this experience.
- I have 1 – 3 years of this experience.
- I have less than one (1) year of this experience.
- I do not have this experience.
Please briefly describe your experience in an Information Technology, Computer Science, or related field. If you do not have this experience, please enter N/A.
03
Please select the response that best describes your total years of experience with Microsoft Windows Server operating systems.
- I have over ten (10) years of this experience.
- I have 8 – 10 years of this experience.
- I have 6 – 8 years of this experience.
- I have 4 – 6 years of this experience.
- I have 3 – 4 years of this experience.
- I have less than three (3) years of this experience.
- I do not have this experience.
Please briefly describe your experience with Microsoft Windows Server operating systems. If you do not have this experience, please enter N/A.
05
Please select the response that best describes your highest level of completed education.
- I have a master's degree or higher.
- I have a bachelor's degree.
- I have an associate's degree.
- I have a high school diploma or equivalent.
- None of the above
If you indicated completion of a degree, please list your degree and field of study. Otherwise, enter N/A.
07
Please select all the following you have advanced knowledge of/experience with:
- Cloud-hosted services and service providers, including configuration, management, and integration with on-premises systems.
- Microsoft SQL Server, including configuration, performance tuning, and maintenance of database systems.
- Server networking concepts, including TCP/IP protocol, domain naming services (DNS), and enterprise network integration.
- None of the above
How did you learn of this employment opportunity?
- Indeed
- Direct Email Notification
- WSDOT social media (Twitter, Facebook, YouTube, etc)
- Career Fair
- Monster
- WorkSource
- Handshake
- AASHTO
- NACTO
- COMTO
- APWA
- "NOW HIRING" banner/sign
- Radio advertisement
- WSDOT Employment Site
- Careers.wa.gov
- governmentjobs.com
- Other (specify below)
If You Selected 'Other' On The Previous Question, Please Specify How You Learned Of This Employment Opportunity In The Space Provided
- Required Question
Salary : $28 - $31