IT Business Strategy Manager (IT Policy & Planning-Senior Manager)

Help Build a Different Kind of Government

Most senior IT roles are about running systems or delivering projects. This one isn’t. This role is about designing how the organization works, how decisions get made, how work moves, how funding aligns to outcomes, and how technology enables the agency to adapt in real time. This role is critical to increasing how fast Information Services can move and adapt.

Some of what’s described here exists today. Much of it does not. This role exists to help build it. You won’t be stepping into a finished model. You’ll be helping make it real.

The Role

The Washington State Department of Revenue is hiring an IT Business Strategy Manager to work directly with the CIO to shape how Information Services operates.

This is not a layer in the system. This is a role that helps design the system itself. At its core, this role creates the conditions that allow our teams to succeed.

What We’re Building

Information Services is intentionally moving toward a different kind of operating model. 

We are building an organization where:

• Self-management replaces unnecessary hierarchy
  Hierarchy exists where legally required but otherwise stays minimal. Instead, authority lives in roles. People are expected to make decisions and prioritize work within clear boundaries, without waiting for approval.
• Work moves in small, visible steps
  Delivering customer-visible value early and often is a core operating principle
• AI is part of how work gets done
  We are actively expanding the use of AI for drafting, analysis, decision support, and automation responsibly, and at scale.
• Customer experience drives decisions
  Systems and processes are designed to make interactions simpler, clearer, and more effective for both staff and the public.
  

The Competencies We’re Looking For

• We’re looking for someone who brings real experience with Lean and Agile. We are building our ability to work in small increments, deliver visible value, and learn as we go. You’ll help strengthen that muscle across the organization. Lean Startup experience is a strong plus. 
• You should also understand service-based costing. Today, we don’t consistently think about IT in terms of services. This role helps change that, so decisions are clearer, tradeoffs are visible, and we’re talking in the language of the business.
• This role also leads legislative coordination for Information Services. Experience with decision packages, fiscal notes, and legislative requests will matter. You won’t do all the work yourself, but you will connect it, guide it, and ensure it aligns to the needs of the agency.
• You’ll need to be comfortable working in a self-managed environment where roles have real authority to make decisions and prioritize their work. You don’t need prior experience with this model, but you do need to be open to it. Managers don’t direct day-to-day tasks. Instead, you lead by creating clarity, setting boundaries, removing obstacles, and trusting people to own outcomes. Leaders who thrive here tend to operate as servant leaders.
• You will need to be adapt at leading change management, showing that you have the ability to lead and manage change and the adoption of new processes, methods and ways of doing business across the organization.

Preferred Qualifications for someone in this role include:

• Possessing a master’s degree in information technology, Public Administration, Organizational Development or a related field of study.
• Experience implementing enterprise level IT governance, service management, or cost-transparency frameworks (e.g., TBM or comparable models).
• Experience supporting legislatively funded IT initiatives.

To be considered:

• Complete the online application in detail. 
• Attach a current resume'.
• Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed.
• Include three or more professional references with current contact information.

Why Revenue

At the Department of Revenue, you’ll find:

• Work that matters. What we build directly impacts how the state functions 
• The chance to help shape how government operates, not just work within it 
• Talented people who care deeply about doing meaningful work 
• A leadership team actively building something different 
• The stability and benefits of public service, without settling for the status quo.

The Department of Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ , people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Questions?

My name is Chuck, and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance. We have all of this at Revenue. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email is chuckj@dor.wa.gov, or if you prefer, you may contact me by phone at (360) 704-5737.

To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth before attaching.The Department of Revenue is proud to be an equal opportunity employer.  We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses.  We encourage you to apply.

Prior to a new hire, a background check including criminal history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

If you need any assistance during the application process, please call the Human Resources Office at 360-704-5731.  Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Salary : $107,364 - $151,620