HR Operations & Employee Relations Consultant (HRC2)

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the HR Operations & Employee Relations Consultant (Human Resources Consultant 2) position. This role is within the Executive Division and is based out of our Tumwater Office.

We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

Are you passionate about helping people, solving workplace challenges, and keeping HR operations running smoothly? Join the Office of the Insurance Commissioner (OIC) as an HR Operations & Employee Relations Consultant and become an integral part of a collaborative HR team that supports the agency’s mission to protect consumers, the public interest, and Washington’s economy through fair and efficient regulation of the insurance industry.

As the HR Operations & Employee Relations Consultant, you'll serve as a trusted resource for employees, supervisors, and agency leaders across a wide range of human resources functions. This professional-level role offers a unique blend of employee relations, HR operations, consultation, onboarding, records management, reporting, and process coordination. You'll help ensure compliance with HR laws, policies, and collective bargaining agreements while providing responsive, customer-focused support that helps employees and managers succeed.

Reporting to the HR Operations Supervisor, you'll be a key member of the HR team and often the first point of contact for the HR office. From conducting new employee orientations and coordinating personnel actions to supporting employee relations matters, maintaining critical HR records, and managing agencywide tracking and reporting processes, your work will help drive operational excellence across the organization. You'll also contribute to employee recognition programs, workplace safety initiatives, and continuous improvement efforts that strengthen the employee experience.

If you're a detail-oriented HR professional who enjoys building relationships, navigating complex processes, and making a meaningful impact behind the scenes, we invite you to bring your talents to a mission-driven agency that values integrity, accountability, collaboration, and public service.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

• Serve as a primary point of contact for employees, supervisors, and managers, providing consultation, guidance, and support on a wide range of human resources policies, procedures, and programs.
• Support employee relations activities by responding to inquiries, assisting with workplace concerns, and helping ensure consistent application of HR policies, collective bargaining agreements, and employment laws.
• Coordinate and facilitate the agency's onboarding process, including conducting new employee orientation, processing required employment documentation, and ensuring compliance with hiring requirements.
• Manage and maintain personnel records, HR transactions, and employee data within HR information systems, ensuring accuracy, confidentiality, and compliance with records retention requirements.
• Develop, maintain, and analyze HR tracking systems, reports, and workforce data to support decision-making, operational planning, and agency compliance needs.
• Provide administrative and operational support for employee performance management processes, including probationary and trial service reviews, performance development plans, and annual review activities.
• Administer employee recognition programs and coordinate agency recognition events that celebrate employee contributions and service milestones.
• Assist with workplace safety and leave-related administrative processes, including maintaining confidential records and supporting reporting requirements.
• Support employee and labor relations activities by assisting with investigations, grievances, appeals, records gathering, and preparation of documentation related to employment matters.
• Prepare confidential correspondence, reports, and HR-related communications while maintaining the highest standards of professionalism, discretion, and customer service.
• Contribute to HR projects, process improvements, and operational initiatives that enhance efficiency, strengthen service delivery, and support the agency's strategic goals.
• Collaborate with HR team members, agency leadership, and external partners to ensure effective delivery of human resource services across the organization.

• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with HRC2_2026-05489 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.