What are the responsibilities and job description for the Health Services Project Manager - Quality Assurance - CY60 - HQ position at State of Washington?
Health Services Project Manager – Quality Assurance
Department of Corrections
Tumwater, WA
Monthly Salary Range: $8,950 to $9,836
The Department of Corrections is seeking to fill a Health Service Project Manager-Quality Assurance position.
The Health Services Division is responsible for delivering constitutionally mandated healthcare services to incarcerated individuals across Washington state. These services include medical, dental, mental health, pharmacy, and specialty care provided through a statewide network of correctional facilities. The Division ensures that care delivery meets regulatory, accreditation, and policy standards while supporting the Department's mission to improve public safety by positively changing lives.
Within the Health Services Division, this position serves as the Deputy to the Sentinel Event (SE) Program Manager and is expected to assist in the management, operation, and development of deliverables for the Department's Clinical Mortality Review Committee, Unexpected Fatality Review Committee, Care Review Appeal Committee and Adverse Event Reporting.
This position is responsible for tracking and synthesis of time-sensitive records to meet strict timelines. They are the primary point of accountability for the post-report compliance phase. They are responsible for coordinating directly with "CAP owners" to ensure that Corrective Action Plans (CAPs) are completed within the required timeframe and maintain the necessary "evidence of compliance" files.
The role operates independently and collaborates with clinical, operational, and executive leadership to ensure compliance, sustainability, and continuous improvement throughout the department. Its scope of influence extends beyond individual facilities, shaping agency wide practices and contributing to the long-term effectiveness of the Department's healthcare delivery system.
Application assessment will be ongoing, and the hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible.
"This recruitment could be used to fill multiple permanent or non-permanent positions."
Manage SE Program
- Assume duties of SE Program Manager in their absence.
- Ensure timeliness of program deliverables.
- Act as program SME and resource for stakeholders.
Mortality Review Committee (MRC)
- Assist SE Program Manager with operation, management, and facilitation of the Department’s Mortality Review Committee which may include the following:
- Requests and compile necessary records for case reviews.
- Schedules, organizes presentations, and convenes a weekly mortality review committee meeting.
- Complete and distribute MRC agenda and minutes.
- Ensure that all MRC members have a signed confidentiality statement on record and that these are updated annually.
- Reviews and tracks the status of previously assigned action items to ensure completion.
- Maintains the Mortality Review Committee SharePoint site.
Unexpected Fatality Review Committee (UFR)
- Assist SE Program Manager with operation, management, and facilitation of the Department’s Unexpected Fatality Review (UFR) Committee which may include the following:
- Request and compile necessary records for case reviews.
- Schedules, organizes files, and convenes a biweekly UFR committee meeting.
- Complete and distribute UFR agenda, presentation, and minutes.
- Ensure that all UFR committee members have a signed confidentiality statement on record and that these are updated annually.
- Reviews and tracks the status of previously assigned action items to ensure completion.
- Maintains the UFR SharePoint site.
Care Review Committees – Appeal (CRC)
- Responsible for operation, management, and facilitation of the Department’s Care Review Appeal Committees.
- Schedules and convenes a monthly appeal committee.
- Request necessary records and synthesize a case summary for the reviewers.
- Maintain the CRC SharePoint site and caseload tracker.
- Produce and distribute notification of Committee decisions to the patient, HSM and primary care provider.
- Produce and present Care Review Appeals Outcomes report to Health Services Administrative Services Board annually.
Adverse Event Reporting:
- Monitor CQIP IMRS tracker and IMRS reports for DOH Adverse Events.
- Request necessary records.
- Submit DOH initial report.
- Complete and Submit RCA.
- Maintains the SharePoint site.
Additional duties as assigned
- Respond to records request.
- Monitor SE program shared mailbox.
- Prepare presentations and reports.
- Provide support to other HS and/or DOC efforts as directed.
- Participate in a Critical Incident Review team.
- Facilitate root cause analysis.
- Participate in workgroups.
Required Education, Experience, and Competencies:
- High School Diploma or GED AND a total of (6) six years’ experience in the following:
- Health care quality improvement, project management, change management and/or performance management or any combination thereof.
- Skilled level of experience in medical terminology, medical documentation, and health care delivery.
- Skilled level of experience in project management.
- Skilled level of experience using MS Word to draft formal correspondence and reports.
- Skilled level of experience in facilitating adverse event reviews including a systems-focused root cause analysis.
- Ability to analyze information, define problems or objectives, formulate logical and objective conclusions, recognize alternatives, and make recommendations.
- Excellent written and verbal communication skills including the ability to prepare and deliver clear and concise presentations, reports, and data visualization.
- Ability to convey a positive and professional image.
- Ability to develop and maintain business relationships with internal and external stakeholders.
- Strong conflict resolution and relationship building skills.
- Ability to use technology and computer systems to improve efficiency, accuracy and quality of work.
- Ability to work in a fast-paced and changing environment.
- Ability to coach and mentor others.
Preferred/Desired Education, Experience, and Competencies:
- Bachelor’s degree in health care administration, public administration, business administration, social science or closely allied field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA) or a foreign equivalent. AND
- Two (2) years’ experience in health care delivery, corrections, or program management.
- Two (2) years’ experience working with medical and/or mental health treatment records.
- Knowledge of and ability to apply systems-focused principles, practices and methods.
- Knowledge of and ability to apply Lean principles, practices and methods.
Mission: The mission of DOC is to improve public safety by positively changing lives.
Our Vision: Working together for safer communities.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
Our Core Values:
- Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
- Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
- People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
- Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
- Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.
IMPORTANT NOTES:
- DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
- DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.
- Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
**Please note: Phone number AND email address are required for all professional references.
- A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
- We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
- Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
- This position may be represented by a bargaining unit.
- Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
- Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds. Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.
- Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
- Candidates who are offered a job with the Department of Corrections must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
We are committed to hiring individuals who possess core diversity competencies:
Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
- Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds.
- Respectfully acknowledge people's differences and recognize these differences as important and valuable.
- Promote inclusiveness.
- Be culturally sensitive and appropriate.
- Respect and value diverse backgrounds and traditions.
What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
- Up to 25 paid vacations days a year
- 8 hours of paid sick leave per month
- 12 paid holidays a year
- Generous retirement plan
- Flex Spending Accounts
- Dependent Care Assistance
- Deferred Compensation and so much more!
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email kathey.waggoner@doc1.wa.gov or call us at 509-907-7808 For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.Salary : $107,400 - $118,032