What are the responsibilities and job description for the DSHS ESA CSD Public Benefits Specialist 5 position at State of Washington?
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As a PBS5, you will directly supervise and oversee workflow and quality assurance for a unit of Public Benefits Specialists and lead workers within a Community Services Office (CSO). This is a full-time, in-office position working Monday through Friday from 8:00 a.m. to 5:00 p.m.
The position plays a critical role in maintaining the accountability and integrity of CSD programs by ensuring quality control and payment accuracy. You will also help strengthen partnerships with state agencies and community organizations to support the effective delivery of human services to individuals, families, and communities.
This role will have access to the Washington Healthplanfinder (HPF) system and personally identifiable information (PII). In accordance with Information Exchange Agreement No. 2013-02 between the Centers for Medicare & Medicaid Services (CMS) and State-Based Exchanges for the disclosure of health insurance affordability program information under the Patient Protection and Affordable Care Act, a criminal background check is required for this position.
Supervises a unit of Public Benefits Specialists 1-4 who gather information and determine client eligibility for public assistance programs. Conducts or arranges for timely technical and professional training for staff, including the agency’s Public Benefits Specialist Training for new staff. Conducts regular and productive unit and 1:1 meeting with staff. Explains policies, rules, procedures and agency goals and performance information to unit staff. Analyzing, monitoring and assigning unit tasks, workload, and performance standards to ensure smooth flow of work. Completing employee performance appraisals and annual performance evaluations to review. Assist customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF) system on behalf of clients. Administering and adhering to provisions in the collective bargaining agreement and personnel rules. Analyzing agency policy and practices and collaborating with other supervisors/management to develop, modify, or improve local policies and procedures. Effectively manage and maintain partnership relations with community partners.
Ability to build effective working relationships with assigned subordinate lead workers, administration officials, management team, service staff, partner agencies, contract providers, and the public. Effectively manage and maintain partnership relations with community partners. Ability to analyze and evaluate performance data, identify trends, create reports, to communicate findings and issues to stakeholders. Maintain working knowledge of eligibility for all public assistance programs. Ability to assist others in interpretation and analysis of data.
One year of experience as a Public Benefits Specialist 3 or 4. OR A Bachelor’s degree and three years of experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in public assistance eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information.
An updated resume Three professional references with contact information
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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Salary : $5,011 - $6,735