Deputy Readiness Director

Description

• This position is eligible to frequently telework the majority of the time and is typically not required to report on-site. If required on-site, your supervisor will make every effort to notify you at least 1 week in advance, except in emergency or urgent situations. The default assigned work location for all One Washington project positions – both on-site and telework-eligible positions – is within the State of Washington, specifically at one of our two duty stations based in Olympia.

Duties

What you'll work on

Provide strategic oversight and direction across the six dimensions of readiness—each critical to Workday implementation success:

• Guide agencies in redesigning core financial business processes to align with Workday capabilities. Provide technical assistance and advice, ensure the understanding and drafting of agency-level policy and process changes, and support the development of strategies to address gaps between current and future states.
• Oversee legacy system remediation (LSR) efforts, including system inventories, requirements, design, remediation, testing, and cut-over plans. Partner with Centers of Excellence (e.g., Testing COE) to ensure agencies develop and execute comprehensive testing for system integrations and data transitions. Support contingency planning for agencies with delayed LSR timelines.
• Ensure agencies develop robust data conversion strategies, including mapping of non-master data and preparation of test scenarios. Collaborate with agencies to identify and address data quality gaps and validate successful data loading into Workday tenant environments.
• Guide cohort teams in leveraging the Agency Workday Environment (AWE) to facilitate the simulation and testing of future-state workflows. Support business process validation workshops, help define access controls, ensure support mechanisms are in place, and promote the establishment of performance metrics to ensure a smooth go-live experience.
• Provide oversight to cohort teams assisting agencies in developing and executing organizational change management (OCM) plans. Focus on identifying impacts of change, building communication and training strategies, and preparing staff for new ways of working. Resource Readiness Support agencies in adjusting roles, responsibilities, and capacity to align with both implementation and post-go-live operational models. Assist in developing training plans that ensure impacted staff are equipped, coached, and supported for sustained success.

Day-to-Day Leadership of Cross-Functional Cohorts

• Serve as an execution-focused leader preparing the Agency Readiness Team (ART), people, processes, and culture for significant ERP system changes, focusing on the “people side” of change to ensure smooth adoption and sustained success.
• Support a healthy team culture by fostering shared mission and values, open communication, and positive reinforcement through constructive feedback and recognition. Empower employees, promote work-life balance, ensure a safe and inclusive environment, and lead by example to build trust and engagement.
• Lead, coach, train, and oversee cohort leaders and related staff (state FTEs and contractors), monitor performances, overcome barriers, resolve conflicts, and provide ongoing feedback to ensure team success.

Engagement & Communication

• Cultivate and maintain strong, collaborative relationships with the System Integrator (SI – Deloitte) and Strategic PMO (McKinsey) and internal teams to align on One Washington’s vision and execution strategy.
• Ensure that organizational readiness and change management workstreams are integrated and prioritized across all phases of the ERP implementation.
• Facilitates the Organizational Change Management (OCM) Advisory Committee, whose members are interested parties of the program.
• Serve as a core member of the OneWA leadership team, actively contributing to leadership decisions and promoting a OneTeam culture grounded in transparency, trust, and shared accountability.

Oversight of Consistent Governance & Risk Mitigation

Qualifications

What you'll work on
Required Qualifications

• Demonstrated expertise in executing comprehensive change readiness strategies for large-scale ERP implementations. Proven ability to manage both the technical side (e.g., Design, LSR, Testing, Data Conversion) and the human side (e.g., communication, engagement, training, and change adoption). Skilled in assessing organizational preparedness and guiding transitions that minimize resistance and maximize user adoption.
• Practical experience applying change models such as ADKAR and Kotter’s 8-Step Process to complex, multi-phase implementations. Ability to flex methodology across Agile, hybrid, and Waterfall project environments while maintaining alignment with organizational goals.
• Strong understanding of OneWA mission and values, operations, market realities, and business transformation to effectively guide the change effort.
• Skilled in managing competing priorities, timelines, and resources to meet milestones and key performance indicators (KPIs). Applies structured project and change management practices to ensure timely and successful implementation.
• Proven ability to motivate and empower teams by setting clear goals, fostering shared values and behaviors, and leading by example to cultivate a positive, accountable culture aligned with the OneWA mission and values.
• Strong communication skills, providing vision for change, transparently conveying benefits and challenges with empathy and clarity, and fostering an environment where team members feel safe to voice ideas and concerns. Consistently sets and manages expectations with honesty and openness.
• Develop and implement a strategic plan to achieve the change vision, create an implementation roadmap, and define the scope of the change.
• Experience working effectively with cross-functional teams and interested parties to coordinate efforts and build support for the change initiative.
• Experience in identifying and addressing obstacles, promoting innovative, creative solutions that encourage calculated risk-taking to overcome resistance and drive change forward.
• Experience using data-driven insights to assess an organization's readiness for change, measure the impact, and make informed decisions.
• Experience proactively anticipating risk and developing mitigation strategies before the risks become realized.

Desired Qualifications

• A bachelor’s degree in IT, Computer Science, or a related field is typically required, with a Master's or MBA often preferred.
• Minimum eight (8) years of organizational change readiness experience, with a minimum of five (5) years in leadership roles focused on ERP systems. Experience in managing full-cycle ERP implementations and upgrades is highly desirable.
• Work experience with major ERP platforms like Workday, SAP, Oracle, or NetSuite is ideal.
• Change Management Certification(s) (i.e., LEAN Six Sigma Black Belt, PROSCI or other industry-specific certifications, etc.)
• Project Management Certification(s) (i.e., PMP (Project Management Professional), CAPM (Certified Associate in Project Management), Certified ScrumMaster (CSM), and CompTIA Project are examples of valued certifications demonstrating proficiency in traditional and Agile project management methodologies.

Supplemental Information

What we offer
At OFM, we foster a culture of integrity, innovation, inclusion, and belonging. We value both learned and lived experiences, believing that diversity makes us stronger. To support your health and well-being, we offer a variety of benefit programs for our employees.

Please visit our Recruitment Page for a full list of benefits available to employees. Here’s a quick glance at some of the unique benefits that OFM offers:

• An environment of diversity, equity, inclusion and belonging
• Tuition reimbursement
• Medical, Dental, Vision, and Life Insurance
• 12 paid holidays, 14 paid vacation days (minimum), and 12 days of sick leave per year
• State retirement programs

Application Process:
Once you’ve decided to apply for a state government job, you’ll complete an online application to showcase your qualifications. Keep in mind that once you submit the application, a real person will read it. We do not use AI or other technology that screens your application and rejects it. Please ensure that you provide clear and detailed information about your work history, allowing your qualifications to be accurately assessed. We will contact the top candidates directly to schedule interviews. If you require a reasonable accommodation during the application process, please call 7-1-1 or 1-800-833-6384.

Your application will not be considered complete and sent to the hiring teams for review unless you attach all of the following:

• Cover letter: describing your experience, skills, and contributions you will bring to this leadership role, along with the values you will bring to the team and organization if you are chosen for this position.
• Resume: that details your applicable experience and education.
• References: At least three professional references with current phone numbers.

Questions:
OFM's Staff ASL interpreter is available to all deaf and hard-of-hearing applicants. For questions about this recruitment or to request a reasonable accommodation in the application or interview process, please email us at TalentAcquisition@ofm.wa.gov.

The Office of Financial Management is an equal opportunity employer. We strive to create a working environment that values and respects diversity in terms of culture, race, ethnicity, sexual orientation, and gender identity. Women, racial and ethnic minorities, persons with disability, persons over 40 years of age, and disabled and Vietnam-era veterans are encouraged to apply.

This position is exempt from civil service rules.

For more information, please see WAC 357-19-195.