What are the responsibilities and job description for the UC Claims Adjudicator II position at State of Vermont?
Overview
Interviewing and analytical work at an entry technical level for the Vermont Department of Labor involving the adjudication of eligibility issues for benefits under the Vermont Unemployment Compensation law. Duties including contacting claimants, employers, and others to gather information pertaining to claims. Work at this level differs from higher level adjudicators in the complexity of cases assigned, and the increased feedback, direction and quality control review of cases. Incumbents function within established regulations, policies, and precedent decisions. Work is performed under the direction of an Unemployment Compensation Program Administrator.
This is an in-office position. Remote and/or hybrid work schedules are not available at this time.
Who May Apply
This position, UC Claims Adjudicator II (Job Requisition #55050), is open to all State employees and external applicants.
Please Note: This position is being recruited at multiple levels. If you would like to be considered for more than one level, you MUST apply to the specific Job Requisition.
Level I: Job Requisition #54455
Level II: Job Requisition #55050
If you would like more information about this position, please contact michael.posternak@vermont.gov
Resumes will not be accepted via e-mail. You must apply online to be considered.
Environmental Factors
Work is performed in a call center. Incumbent must work with a heavy caseload with extreme and exacting time lapse requirements and deadlines, and pass ongoing and quarterly federal quality review. Work is also subject to appeal with Administrative Law Judges, Employment Security Board and the Vermont Supreme Court. Incumbents can expect to encounter stressful situations with dealing with claimants', employers, and others.
Minimum Qualifications
Bachelor's degree AND two (2) years or more of experience at or above a technical level in employment services, unemployment compensation programs, customer service, working in a Call Center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; managing support services; and implementing program policies and procedures.
OR
Associate's degree AND four (4) years or more of experience at or above a technical level in employment services, unemployment compensation programs, customer service, working in a Call Center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; managing support services; and implementing program policies and procedures.
OR
High school diploma or equivalent AND six (6) years or more of experience at or above a technical level in employment services, unemployment compensation programs, customer service, working in a Call Center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; managing support services; and implementing program policies and procedures.
OR
Three (3) years as a UC Claims Adjudicator I (Must have demonstrated expertise and full competency in all duties at this level.)
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
Interviewing and analytical work at an entry technical level for the Vermont Department of Labor involving the adjudication of eligibility issues for benefits under the Vermont Unemployment Compensation law. Duties including contacting claimants, employers, and others to gather information pertaining to claims. Work at this level differs from higher level adjudicators in the complexity of cases assigned, and the increased feedback, direction and quality control review of cases. Incumbents function within established regulations, policies, and precedent decisions. Work is performed under the direction of an Unemployment Compensation Program Administrator.
This is an in-office position. Remote and/or hybrid work schedules are not available at this time.
Who May Apply
This position, UC Claims Adjudicator II (Job Requisition #55050), is open to all State employees and external applicants.
Please Note: This position is being recruited at multiple levels. If you would like to be considered for more than one level, you MUST apply to the specific Job Requisition.
Level I: Job Requisition #54455
Level II: Job Requisition #55050
If you would like more information about this position, please contact michael.posternak@vermont.gov
Resumes will not be accepted via e-mail. You must apply online to be considered.
Environmental Factors
Work is performed in a call center. Incumbent must work with a heavy caseload with extreme and exacting time lapse requirements and deadlines, and pass ongoing and quarterly federal quality review. Work is also subject to appeal with Administrative Law Judges, Employment Security Board and the Vermont Supreme Court. Incumbents can expect to encounter stressful situations with dealing with claimants', employers, and others.
Minimum Qualifications
Bachelor's degree AND two (2) years or more of experience at or above a technical level in employment services, unemployment compensation programs, customer service, working in a Call Center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; managing support services; and implementing program policies and procedures.
OR
Associate's degree AND four (4) years or more of experience at or above a technical level in employment services, unemployment compensation programs, customer service, working in a Call Center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; managing support services; and implementing program policies and procedures.
OR
High school diploma or equivalent AND six (6) years or more of experience at or above a technical level in employment services, unemployment compensation programs, customer service, working in a Call Center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; managing support services; and implementing program policies and procedures.
OR
Three (3) years as a UC Claims Adjudicator I (Must have demonstrated expertise and full competency in all duties at this level.)
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.