Job Center Specialist II

Company Description Vermont offers a strong quality of life, welcoming communities, and a diverse range of innovative employers. The state is consistently ranked among the healthiest in the nation and as one of the top states for child well-being, making it an appealing place to live and work. With one of the lowest unemployment rates in the country and the fastest growing economy in New England, Vermont provides considerable career growth potential. Individuals can build careers that align with their skills and lifestyle while contributing to vibrant, creative local communities. The State of Vermont supports workforce development through services that connect job seekers with meaningful employment opportunities.

Overview

The Vermont Department of Labor is committed to improving the lives of Vermonters by connecting individuals with employment, education, training, and career opportunities. We are seeking a compassionate, organized, and results-oriented professional to join our team as a Job Center Specialist II.

As a Job Center Specialist II, you will provide individualized career coaching and case management services to help customers achieve their employment and training goals. Through one-on-one meetings, you will assess customer needs, develop employment and training plans, coordinate supportive services, monitor progress, and connect individuals with employers, education providers, and community resources. You will build strong relationships with customers while helping them identify their strengths, overcome barriers to employment, and achieve meaningful career outcomes.

Success in this role requires balancing direct customer service with community engagement, employer outreach, and accurate case documentation. You will collaborate with partner organizations, represent the Department at workshops, presentations, hiring events, and community activities, and responsibly administer workforce program funding in accordance with program requirements. Strong communication, organization, sound judgment, and the ability to manage a diverse caseload while meeting performance expectations are essential.

We are looking for someone who is committed to providing equitable, person-centered service to both youth and adults and believes everyone deserves the opportunity to succeed.

Occasional travel throughout the assigned service region is required. Applicants must possess a valid driver's license and have access to reliable personal transportation.

Minimum Qualifications

Associate’s degree or higher in human resources field, public or business administration, or human services fields.

OR

Two (2) years or more experience in customer service, employment services, human services, human resources, or a closely related field.

Qualifications

• Strong customer service, counseling, or case management skills to support and guide diverse job seekers.
• Excellent written and verbal communication abilities, including active listening and clear presentation skills.
• Proficiency with computers and office software (e.g., word processing, spreadsheets, databases, and online job platforms).
• Organizational and time-management skills for handling multiple cases, documentation, and scheduled activities.
• Ability to build partnerships with employers, training providers, and community organizations.
• Knowledge of basic labor market concepts, job search strategies, and career development practices is beneficial.
• Experience in workforce development, social services, education, or related public sector work is an advantage.
• High school diploma or equivalent required; postsecondary education in human services, counseling, business, or a related field is preferred.
• Commitment to providing inclusive, non-discriminatory services and working effectively with people from varied backgrounds.

This position, Job Center Specialist II (Job Requisition #55509), is open to all State employees and external applicants.

If you would like more information about this position, please contact Dean.Matweecha@vermont.gov

Please note that multiple positions in the same work location may be filled from this job posting.

Resumes will not be accepted via e-mail. You must apply online to be considered.

Minimum Qualifications

Associate’s degree or higher in human resources field, public or business administration, or human services fields.

OR

Two (2) years or more experience in customer service, employment services, human services, human resources, or a closely related field.

Section Title: Total Compensation

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Section Title: Equal Opportunity Employer

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

https://careers.vermont.gov/job/Springfield-Job-Center-Specialist-II-VT/1416582500/

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https://career4.successfactors.com/careers?company=stateofver