What are the responsibilities and job description for the ESD Program Manager position at State of Vermont?
Overview
The ESD Program Manager will be responsible for building and supervising a team of 5 DCF Housing Case Managers who will provide direct support to participants staying in emergency housing. The position will work closely with the DCF Housing Call Center Director, the General Assistance Director and team, AHS Field Services, and collaborate with internal teams, community partners, and service providers to ensure participants receive high-quality, coordinated support. Responsibilities include providing staff supervision, conducting field visits, monitoring service quality, supporting program implementation, and representing DCF in collaboration with community organizations and other state partners.
This position will be based in Waterbury, providing a central location for travel throughout the state to support case managers working in hotels and other community settings. The role offers a balance of office, field, and collaborative work, making it an excellent opportunity for someone who enjoys leadership, relationship building, problem-solving, and creating new systems that improve services for Vermonters.
ESD is looking for someone to join this team who:
This position, ESD Program Manager (Job Requisition #55504), is open to all State employees and external applicants.
If you would like more information about this position, please contact Chelsea.phillips@vermont.gov
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Environmental Factors
Duties are performed in a variety of office and field settings. Private means of transportation must be available for necessary travel. Attendance at a variety of meetings is required, involving state, federal, private agencies or interest and advocacy groups, sometimes during weekends and evening hours. Tact and perseverance are necessary incumbent skills.
Minimum Qualifications
Three (3) years as a Benefits Program Specialist, Reach Up Case Manager or other similar related job experience in ESD.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
The ESD Program Manager will be responsible for building and supervising a team of 5 DCF Housing Case Managers who will provide direct support to participants staying in emergency housing. The position will work closely with the DCF Housing Call Center Director, the General Assistance Director and team, AHS Field Services, and collaborate with internal teams, community partners, and service providers to ensure participants receive high-quality, coordinated support. Responsibilities include providing staff supervision, conducting field visits, monitoring service quality, supporting program implementation, and representing DCF in collaboration with community organizations and other state partners.
This position will be based in Waterbury, providing a central location for travel throughout the state to support case managers working in hotels and other community settings. The role offers a balance of office, field, and collaborative work, making it an excellent opportunity for someone who enjoys leadership, relationship building, problem-solving, and creating new systems that improve services for Vermonters.
ESD is looking for someone to join this team who:
- demonstrate empathy, concern, and respect for all customers
- thrives in a busy work environment
- has experience working with individuals who may be distraught and emotional
- enjoys working on a team and supporting a team of individuals who are determining eligibility and providing case management services
- is open to learning new technology
This position, ESD Program Manager (Job Requisition #55504), is open to all State employees and external applicants.
If you would like more information about this position, please contact Chelsea.phillips@vermont.gov
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Environmental Factors
Duties are performed in a variety of office and field settings. Private means of transportation must be available for necessary travel. Attendance at a variety of meetings is required, involving state, federal, private agencies or interest and advocacy groups, sometimes during weekends and evening hours. Tact and perseverance are necessary incumbent skills.
Minimum Qualifications
Three (3) years as a Benefits Program Specialist, Reach Up Case Manager or other similar related job experience in ESD.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State paid medical premium
- Dental Plan at no cost for employees and their families
- Flexible Spending healthcare and childcare reimbursement accounts
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
- Low cost group life insurance
- Tuition Reimbursement
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.