What are the responsibilities and job description for the Investigator I position at State of Utah?
Job Description
Do you want to conduct administrative and civil investigations, including fraud investigations, for the State of Utah? The Department of Commerce is looking for an organized, level-headed, hard-working, analytical professional to fill a Consumer Protection Investigator I position.
This is an entry-level investigator position. In this position, you will be a designated person who handles incoming investigative inquiries. Your primary duty, and the majority of your time, will be spent as the point of contact with the public on the phone, by email, or in person. You will respond to the public to determine if a complaint should be filed with the Division, to educate the public about consumer protection laws, and overall to provide excellent customer service. Additionally, you will be assigned a small caseload to investigate alleged violations of law, initiate legal actions, and encourage compliance with consumer protection laws. You will effectively track multiple investigations and stay organized in an information-rich and document-heavy environment. You will spend a significant amount of time talking on the phone and writing, and you will succeed by identifying key facts and documenting those facts clearly and concisely. Responsibilities will include, but are not limited to, the following:
We're Looking For a Professional Who Possesses
This position is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here . For information about our division, please visit our website .
AGENCY
The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional and occupational licensing, consumer protection , public utilities, securities, real estate, and residential mortgage lending.
You can learn more about our agency by visiting our website .
Benefits
(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)
Do you want to conduct administrative and civil investigations, including fraud investigations, for the State of Utah? The Department of Commerce is looking for an organized, level-headed, hard-working, analytical professional to fill a Consumer Protection Investigator I position.
- Telework is NOT available for this position.
This is an entry-level investigator position. In this position, you will be a designated person who handles incoming investigative inquiries. Your primary duty, and the majority of your time, will be spent as the point of contact with the public on the phone, by email, or in person. You will respond to the public to determine if a complaint should be filed with the Division, to educate the public about consumer protection laws, and overall to provide excellent customer service. Additionally, you will be assigned a small caseload to investigate alleged violations of law, initiate legal actions, and encourage compliance with consumer protection laws. You will effectively track multiple investigations and stay organized in an information-rich and document-heavy environment. You will spend a significant amount of time talking on the phone and writing, and you will succeed by identifying key facts and documenting those facts clearly and concisely. Responsibilities will include, but are not limited to, the following:
- Interacting constantly with consumers, businesses, attorneys, and other government agencies by phone, email, and in person.
- Using a wide variety of tools to perform research and investigate alleged violations of the law.
- Performing a full range of investigative work, including conducting interviews, determining an investigative plan, obtaining and compiling evidence, drafting documents, and thoroughly documenting the investigative process.
- Ensuring compliance with state statutes and rules.
- Facilitating resolutions of consumer complaints.
- Initiating legal action and negotiating settlement agreements.
- Responding to phone calls and emails quickly and effectively.
- Educating businesses and the public on consumer protection laws.
- Maintaining detailed records, preparing reports, and drafting legal documents.
- Representing the Division in administrative hearings.
- Tactfully and calmly handle conflict regularly.
We're Looking For a Professional Who Possesses
- Exceptional communication skills, both written and verbal, including fast and accurate typing.
- The ability to effectively balance multiple priorities and cases in a dynamic environment.
- Proficiency in using various computer, software, and web-based applications.
- Meticulous organizational skills for task and file management.
- The capacity to navigate confrontational and difficult situations with sensitivity, tact, and professionalism.
- Ability to touch type, quickly and accurately, without looking at the keyboard.
- Knowledge and experience with Microsoft Office Word and Excel, and/or their Google equivalents (Docs and Sheets).
- Adept at crafting clear, organized, and grammatically-sound written content.
- Investigative experience or equivalent professional experience involving gathering and analyzing facts and evidence.
- Experience reading and analyzing statutes and other laws.
- Experience and ability to interview various parties to gather facts and/or evidence.
- Preference may be given to current Utah Department of Commerce employees.
This position is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here . For information about our division, please visit our website .
AGENCY
The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional and occupational licensing, consumer protection , public utilities, securities, real estate, and residential mortgage lending.
You can learn more about our agency by visiting our website .
Benefits
- Health Insurance - Public Employee Health Program (PEHP):
- 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those who have other medical insurance coverage.
- 5 dental plan options, with an Opt-Out Cash Benefit option for those who have other dental insurance coverage.
- 4 vision plan options under EyeMed or OptiCare
- Retirement - Utah Retirement Systems (URS):
- Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System.
- Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System.
- Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
- Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
- Employer contributions to your 401(k) are vested after four years.
- Paid Time Off:
- Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
- Annual leave amounts increase with years of service.
- We have 12 paid holidays.
(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)
- The ability to use case management software systems.
- The ability to use computer relational database software.
- The ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
- Knowledge of agency, professional and/or industry standards and practices.
- Knowledge of interviewing techniques.
- Knowledge of investigative techniques and processes.
- Knowledge of civil and criminal justice laws.
- Knowledge of legal processes and procedures.
- As a part of the interview process, you may be asked to participate in a writing exercise.
- State of Utah Job: Investigator I, Non-POST (ID#: 83152)
- Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
- Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders.
- DHRM rules apply for promotions/transfers.
- As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).
- Valid driver's license required to drive a motor vehicle on a highway in this state per UCA53-3-202(1)(a).
- Work requires some physical exertion such as long periods of standing, walking over rough terrain or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, lifting moderately heavy items (up to 50 lbs.) or similar activities.