What are the responsibilities and job description for the Eligibility Specialist I - Salt Lake City position at State of Utah?
FT / PT Status – Full-Time Salary – $20.05 - $20.05 Hourly Wage Remote Work / In-Office – Hybrid Recruiter – Makenna Powell | makennapowell@utah.gov Application Deadline – 4/9/2026
Key Responsibilities
Are you a compassionate person who enjoys helping others? The Department of Workforce Services (DWS) is looking for skilled and motivated individuals to fill Eligibility Specialist I positions within the Eligibility Services Division.
Successful applicants will be required to train in person for two weeks in the Salt Lake City DWS office. For these two weeks the Salt Lake City office will be considered the home office, and you will be required to travel on your own time and make your own travel arrangements. After the in-person training in Salt Lake City, the remaining 8 weeks of training will be conducted in a DWS office within 50 miles of your home, contingent on space availability. After 6 months, this position may be eligible for a hybrid work schedule (2 days in the office, 3 days remote work) with additional in office attendance required for team meetings and mandatory training. Approval of hybrid remote work is based on performance and is at the discretion of your supervisor and manager.
State of Utah employees must reside in Utah.
In recognition of Governor Cox's Executive Order on rural Utah hiring, preference may be given to those applicants who physically reside outside the Wasatch Front.
This position may be filled as an Eligibility Specialist II for an internal applicant, depending on qualifications. Salary: $20.05/per hour.
Job Duties
Employees in this position work within a team structure to determine eligibility of customers applying for or participating in public assistance programs such as Temporary Assistance for Needy Families, General Assistance, SNAP, Medicaid or Child Care through interactive interviewing and fact gathering. Accurately applying complex policies and procedures in determining initial and/or continuing eligibility.
About The Role
Location –
140 E 300 S
Salt Lake City, Utah, 84111
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service
Why You Should Join Our Team
Benefits
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:
EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.
Key Responsibilities
Are you a compassionate person who enjoys helping others? The Department of Workforce Services (DWS) is looking for skilled and motivated individuals to fill Eligibility Specialist I positions within the Eligibility Services Division.
Successful applicants will be required to train in person for two weeks in the Salt Lake City DWS office. For these two weeks the Salt Lake City office will be considered the home office, and you will be required to travel on your own time and make your own travel arrangements. After the in-person training in Salt Lake City, the remaining 8 weeks of training will be conducted in a DWS office within 50 miles of your home, contingent on space availability. After 6 months, this position may be eligible for a hybrid work schedule (2 days in the office, 3 days remote work) with additional in office attendance required for team meetings and mandatory training. Approval of hybrid remote work is based on performance and is at the discretion of your supervisor and manager.
State of Utah employees must reside in Utah.
In recognition of Governor Cox's Executive Order on rural Utah hiring, preference may be given to those applicants who physically reside outside the Wasatch Front.
This position may be filled as an Eligibility Specialist II for an internal applicant, depending on qualifications. Salary: $20.05/per hour.
Job Duties
Employees in this position work within a team structure to determine eligibility of customers applying for or participating in public assistance programs such as Temporary Assistance for Needy Families, General Assistance, SNAP, Medicaid or Child Care through interactive interviewing and fact gathering. Accurately applying complex policies and procedures in determining initial and/or continuing eligibility.
- Assisting customers seeking financial and other supportive services primarily by identifying and assessing service needs through daily processing of an individual and team caseload.
- Ensuring timely delivery of services in compliance with federal regulations.
- Exercising good judgment in working with clients who need assistance in utilizing community, department or government resources.
- Answering phone calls from customers who are calling to complete a phone interview, inquiring about the status of their current case and or requesting information on programs/benefits that are available.
- 4 years of work experience determining eligibility for unemployment, veteran benefits, loans, financial assistance, social service programs or other similar work
- Superb communication skills – ability to communicate with customers and co-workers from all backgrounds. Preference
- Preference may be given to applicants who speak Spanish fluently.
About The Role
Location –
140 E 300 S
Salt Lake City, Utah, 84111
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service
Why You Should Join Our Team
Benefits
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:
- Health Insurance and other benefits start on day one.
- Paid sick and annual time off.
- 12 Paid holidays a year.
- Optional remote work during regular business hours.
- Nights and weekends off.
EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.
Salary : $20