Certified Emergency Dispatcher Box Elder, Capitol and Salt Lake

Would you like to have a job that makes a difference?  Would you like to help the public and first responders?  Would you like a rewarding career with great benefits instead of just a job?  Would you like to be able to retire in 25 years?   If so, being a Certified Emergency Dispatcher with the Utah Department of Public Safety could be just the career for you.  

*After successfully completing full background investigation, polygraph and drug test

Dispatchers are the critical link between callers and first responders. The purpose of this job is to provide dispatching services to single and/or multiple jurisdictions which include, but is not limited to state and local public safety agencies, the Highway Patrol, local law enforcement agencies, fire departments and other state agencies. Dispatchers receive calls for one or a combination of emergency police, fire, and medical services, and dispatch the appropriate personnel and equipment in response to the calls. Dispatchers often make urgent decisions affecting the life, health, and welfare of the public and public safety employees. Dispatchers are required to obtain Emergency Medical Dispatch (EMD) certification, and also Dispatcher Certification through POST within the probationary period and maintain both certifications thereafter.

Do you have previous Emergency Dispatch experience?  If so, you may qualify for a higher hourly rate.

The Utah Department of Public Safety Certified Emergency Dispatchers participate in the Public Safety Retirement plan which is just a part of the benefits that the State of Utah offers.  Other benefits include; 12 paid holidays each year, 4 hours of annual and 4 hours of sick leave granted each pay period for a total of 104 hours each year.  

Principal Duties

• Receives 9-1-1 emergency and non-emergency calls. Interrogates callers to determine the nature and location of the incident and dispatches law enforcement officers, Emergency Medical Services (EMS) personnel, fire personnel, and public works personnel.
• Interprets information from callers to determine the priority of an incident, and makes urgent decisions affecting the life, health, and welfare of the public and public safety employees. Calms callers and provides instructions as required by the circumstances.
• Relays geographical information to responding units including air ambulances, search and rescue, forest service personnel, fire units, and EMS units.
• Uses a phone, radio, and computer simultaneously.,
• Monitors multiple computer screens to track calls for service and all on-duty personnel (law enforcement, fire, EMS) for all user agencies.
• Accesses confidential files relating to wanted persons, driver license files, motor vehicle files, warrants, and protective orders. Enters data and maintains entry files for all user agencies. Relays information to appropriate agencies.
• Monitors, transmits, and receives information over multiple radio frequencies to detect emergencies, exchange information or provide dispatch services.
• Informs appropriate agencies of law enforcement, fire, and/or EMS-related calls.
• Receives, updates, and broadcasts Amber Alert notifications.
• Makes a variety of telephone calls relating to vehicle dispositions, wreckers, and notifications to parents of juveniles and relatives of accident victims. Receives, records, and forwards calls for service from one agency to another as needed.

This recruitment is for 3 different locations-
Box Elder Communications Center
Salt Lake Communications Center
Capitol Operations Center 

Testing will take place in Taylorsville 4501 S 2700 W-
Monday June 9th

Additional information regarding testing will be emailed to you after the recruitment closes.  Watch for an email on Monday June 2nd for testing information.

For those who pass the test interviews will be held on Tuesday June 24th and Monday June 30th (additional interview dates may be added as needed)

• Must complete and pass a Level II background investigation as well as a polygraph and drug test.
• New hires will be required to obtain Emergency Medical Dispatch (EMD) certification during the probationary period and maintain thereafter.
• Dispatchers in this job are required to obtain Dispatcher Certification through POST within the probationary period and maintain thereafter. Dispatcher Certification through POST and a full-time work schedule (at least 2080 hours annually) establish eligibility for Public Safety Retirement in accordance with HB 115; 2015 Legislative Session that amended Utah Code Sections 49-14; 49-15; 49-23. 
• Applicants may not have been used other drugs not classified as hard drugs within one (1) year prior to the initial test date.  Other drugs include the following listed drugs, their chemical derivatives and synthetic equivalents: marijuana, amphetamines not injected, anabolic steroids, hashish, amyl nitrates. In the state of Utah recreational marijuana use is illegal.  
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Work exposes incumbent to highly stressful situations including life or death decisions involving the safety of officers, fire, and EMS personnel, and the general public. 
• Typically, the employee may sit comfortably, possibly for extended periods of time, to perform the work; however, walking; standing; bending; carrying light items; driving an automobile, etc. May have to work for sustained periods of time. Work is performed in an office, computer room, or other environmentally controlled room; and involves sensitive contact with members of the public, who may be hostile, emotional, unstable, or physically or mentally distraught.  

To visit the Utah Department of Public Safety, Communications Bureau's website, please click here

Salary : $28