CRIME INFORMATION COMMUNICATION SPECIALIST - 01192023-42251

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: TENNESSEE BUREAU OF INVESTIGATION (T.B.I.), Criminal Justice Information Services (CJIS) Division, DAVIDSON COUNTY

For more information, visit the link below:
tbijobs.com

Minimum Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of computer operations or law enforcement teletype communications work; graduation from an accredited two-year college or technical institute with a major in computer science, data processing, or other acceptable field may be substituted for the required two years of experience.

Other Requirements

Necessary Special Qualifications: Applicants for this class must:

• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Agree to release all records involving their criminal history to the appointing authority;
• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Have good moral character as determined by investigation;
• Have no conviction for a felony or have been discharged under any other than honorable conditions from any branch of the United States armed forces.

Examination Method: Education and Experience,100%, for Preferred Service positions.

Job Overview

Summary: Under general supervision, is responsible for communications equipment and computer operations analytic work of average difficulty; and performs related work as required.

Distinguishing Features: An employee in this class receives messages from nationwide law enforcement information systems and transmits the information to local and state law enforcement officials. Responsibilities also include monitoring Tennessee Bureau of Investigation supported computer systems to identify, analyze, and report systems failures or errors for law enforcement personnel linked to the network. Work assignments consist of 12 hour shifts on a rotating basis in a unit that operates 24 hours per day, 365 days per year.

Work Activities

Communicating with Persons Outside Organization:

• Communicates with the Office of Information Resources/software vendors/internet service providers to resolve technical errors, connectivity issues, or requirement changes.
• Communicates with law enforcement agencies to request information, coordinate efforts and provide assistance in law enforcement matters.

Training and Teaching Others:

• Trains new employees in unit operations, policies and procedures.

Making Decisions and Solving Problems:

• Determines appropriate actions required in response to phone calls and electronic messages from the public or law enforcement personnel.
• Disseminates appropriate electronic and telephonic information to Tennessee Bureau of Investigation (TBI) personnel.

Interpreting the Meaning of Information for Others:

• Explains to users technical features of computer software.
• Explains to users various response messages received concerning entries into National Crime Information Center/Tennessee Crime Information Center (NCIC/TCIC) systems.

Evaluating Information to Determine Compliance with Standards:

• Evaluates entries into NCIC by local and state law enforcement agencies for compliance with quality assurance standards, policies and regulations.
• Evaluates administrative messages sent by local and state law enforcement agencies for compliance with policies and regulations.

Communicating with Supervisors, Peers, or Subordinates:

• Notifies commissioned personnel of officer safety issues and transactions requests via email.
• Notifies supervisors of system outages/degradation via phone or email.
• Notifies coworkers (in person, email, or written notes) of daily activity during shift and at shift change.
• Notifies appropriate unit of relevant activity.
• Notifies Public Information Officer of media requests.

Getting Information:

• Receives phone calls from law enforcement agencies requesting law enforcement support and/or technical support/connectivity issues related to TBI supported law enforcement systems.
• Receives electronic justice-related administrative messages (escaped convicts, Amber Alerts, BOLO, training announcements, Sex Offender relocations, etc.) via The International Justice and Public Safety Network (Nlets), National Crime Information Center (NCIC), or local and state law enforcement agencies.
• Receives radio communications from TBI and local law enforcement personnel in the field.
• Receives phone calls from the public pertaining to their law enforcement concerns, complaints, information, or tips.

Interacting With Computers:

• Creates, deletes or modifies user agencies access to NCIC/TCIC.
• Performs an offline search of historical computer data per agency request.
• Retrieves TBI backup tapes and hard drives for off-site storage.
• Logs transactions into required database (e.g. Agency operator errors, meth lab information, criminal history requests).
• Enters personnel scheduled for training into a training database.

Monitor Processes, Materials, or Surroundings:

• Monitors TBI primary computer systems for availability/connectivity for local, state, federal law enforcement agencies.
• Provides backup security support for TBI Uniformed Officers at TBI Headquarters.
• Monitors all TBI facility security cameras for alerts and alarms.

Documenting/Recording Information:

• Maintains a log of TBI Special Agent locations during field assignments (e.g. when interviewing or transporting suspects/informants).
• Maintains a log of TBI aircraft activity.
• Maintains a log of death row inmate transportation information from TDOC.
• Maintains a log of connectivity issues.
• Maintains a log of radio transmission requests from TBI Special Agents and TDOC personnel.
• Maintains a log of all entries into the safe containing the master key.

Establishing and Maintaining Interpersonal Relationships:

• Maintains harmonious work relationships with peers, TBI personnel and outside law enforcement agencies.

Scheduling Work and Activities:

• Schedules mandatory training for local and state law enforcement on TIES (Tennessee Information Enforcement System) and NCIC.

Performing Administrative Activities:

• Maintains and validates NCIC entry files (e.g. Wanted persons, stolen guns, missing persons).
• Maintains personal leave and attendance records.

Competencies (KSA'S)

Competencies:

• Decision Quality
• Problem Solving
• Priority Setting
• Timely Decision Making
• Command Competencies
• Standing Alone
• Action Oriented
• Perseverance
• Approachability
• Composure
• Integrity and Trust

Knowledge:

• Customer and Personal Service
• Basic Computer and Electronics
• Basic Clerical

Skills:

• Reading Comprehension
• Judgment and Decision Making
• Active Learning
• Speaking
• Active Listening
• Critical Thinking
• Basic Writing
• Coordination
• Service Orientation
• Social Perceptiveness
• Time Management

Abilities:

• Oral Comprehension
• Written Comprehension
• Time Sharing
• Speech Clarity
• Speech Recognition
• Finger Dexterity
• Deductive Reasoning
• Oral Expression
• Written Expression
• Auditory Attention
• Near Vision
• Inductive Reasoning
• Problem Sensitivity
• Selective Attention
• Manual Dexterity
• Detail Oriented
• Integrity
• Trustworthy
• Conscientiousness
• Dependable
• Self-Motivated

Tools and Equipment Used