Tech Installation Specialist (Austin)

PUBLIC SERVICE IN VR IS FOR YOU…

• If you want to find meaningful work and contribute to a powerful mission. For more than 100 years VR has been helping individuals with disabilities achieve their employment goals!
• If you are looking for career and advancement opportunities. 38% of employees in VR have 15 years of seniority. There are various positions with career ladders and opportunities to specialize in areas of interest: Autism, Blind & Visual Impairments, Deaf & Hard of Hearing, Brain Injury, Foster Youth, Transition Students, Veterans.
• If you need a comprehensive benefits package that offers competitive pay & benefits from health plans, life insurance, retirement programs, paid leave and holidays, and longevity pay.
• If you have direct VR Counseling work experience, receive higher starting salary.
• If you want to advance your education with our tuition assistance program.
• FREE CEUs to maintain CRC credentials and reimbursement for CRC & LPC renewals.

WHO WE ARE:
The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. Texas Workforce Commission connects people with careers across the state. While we are based in the Trinity building to the east of capitol in the capitol complex, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity Street, in Austin, TX in the Evaluation and Support Services department.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
Under the supervision of the Manager for Evaluation and Support Services of the Office of Blind Services is seeking an individual with experience in shipping and receiving, inventory, and installing software and customizing computer hardware to exacting specifications. You are a self-starting, motivated, team player who understands the value of good attendance, punctuality, reliability, and consistent effort.

WHAT YOU WILL DO:
The Tech Installation Specialist (Inventory and Store Specialist IV) is the primary individual responsible for the precise installation and configuration of assistive and non-assistive software and hardware in response to service records submitted by TWC Vocational Rehabilitation Services (VRS) field staff on behalf of TWC VRS customers with Visual Disabilities. The technical installation and configuration performed by the Tech Installation Spec IV is multifaceted and time-sensitive with the central objective of assisting customers in maintaining or obtaining employment. Performs highly complex (senior-level) work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO

• Process service records promptly.
• Prepare appropriate documents to ensure procurement of assistive technology purchases.
• Create and maintain complex statistical reports; and provides technical support to field staff regarding technology installation and configuration.
• Participate in departmental meetings and provide information related to Customer Technology Services process and procedures, upon request.
• Travel occasionally,
• Complete agency-required training courses, and
• Perform related duties as assigned

YOU ARE A GREAT FIT WITH:

• Experience downloading, uploading, and upgrading software on computers
• Experience unpacking and packaging equipment, software, and peripherals
• Experience shipping and receiving
• Experience in warehouse work
• Experience tracking inventory
• Experience registering software with manufacturers

YOU QUALIFY WITH:

• Three years of full-time experience in property accounting, retail sales and inventory management.
• Relevant academic credits may be applied toward experience qualifications for this position.

YOU GAIN:

• A Family Friendly Certified Workplace.

- Competitive starting salary: $4,029.13 - $4,476.83/month

• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Position travels up to 5%. Position may also require the ability to lift/carry 10 lbs.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf