What are the responsibilities and job description for the Microsoft 365 Applications and Endpoint Admin (Austin) position at State of Texas?
WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.
You’ll be part of a mission-driven IT team that values clarity, accountability, and proactive problem-solving. This role offers the opportunity to grow into governance and endpoint leadership while supporting high-impact reporting, Microsoft 365 optimization, and compliance initiatives across the enterprise. This position is based at 1411 Brazos St, Austin.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
Seeking an IT professional to play a critical role in maintaining endpoint integrity, enforcing compliance policies, and supporting secure infrastructure across the organization. This role bridges Tier 2 desktop operations and Tier 3 server operations support, providing advanced technical expertise while contributing to system-level administration and Microsoft 365 application governance.
WHAT YOU WILL DO:
The Microsoft 365 Applications and Endpoint Admin (, Systems Administrator II-III) performs routine to complex (journey-level) systems administration work. Work involves maintaining the upkeep, configuration and reliable operation of systems. Installs and upgrades computer components and system software. May provide guidance to others. Works under moderate to general supervision, with limited to moderate latitude for the use of initiative and independent judgment.
- Provide high-level technical support, resolving escalated issues from Tier 1–2 desktop and helpdesk support teams.
- Administer and monitor Windows-based systems, including patching, policy, and troubleshooting.
- Enforce Intune configuration profiles and device compliance policies.
- Support BitLocker encryption, endpoint telemetry, and software deployment via Company Portal.
- Administer Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), including user provisioning, license assignment, and troubleshooting.
- Assist in the rollout and support of privileged access tools (e.g., Delinea).
- Maintain system documentation, change logs, and audit readiness artifacts.
- Respond to service requests and incidents with root cause analysis and resolution tracking.
- Perform related duties as needed.
- Bachelor’s degree in computer science or related field.
- 2 to 4 years of experience in system administration or advanced desktop support.
- Proven ability to resolve complex technical issues and escalate appropriately.
- Some knowledge of Windows OS, Intune, Azure AD, and PowerShell scripting.
- Experience administering Microsoft 365 applications and managing user access.
- Familiarity with security controls, least privilege models, and compliance frameworks.
- Excellent documentation and communication skills.
- Experience with system support tools and access controls.
- Understanding of Helpdesk Support and System Troubleshooting.
- Ability to mentor Tier 1–2 support staff and field support technicians.
- Contribute to knowledge base document development.
- Systems Administrator II: One year of experience in systems administration work.
- Systems Administrator III: One year and six months of experience in systems administration work.
- Both Levels: Relevant academic credits may be applied toward experience qualifications for this position.
- A Family Friendly Certified Workplace
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf.
HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
Salary : $5,000 - $5,800