DCS INTAKE ANALYST - 06092026-78286

Work Activities
Job Information

State of Tennessee Job Information


Opening Date/Time:06/09/2026 12:00AM Central TimeClosing Date/Time06/15/2026 11:59PM Central Time
Salary (Monthly):$3,631.00 - $4,533.00
Salary (Annually):$43,572.00 - $54,396.00
Job Type:Full-Time
City, State Location:

Dresden, TN

Jackson, TN

Memphis, TN

Nashville, TN

Clarksville, TN

Murfreesboro, TN

Columbia, TN

Cookeville, TN

Chattanooga, TN

Oak Ridge, TN

Knoxville, TN

Maryville, TN

Johnson City, TN

DepartmentChildren's Services

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, SHELBY COUNTY

This is a DCS Intake Analyst position for the Child Abuse Hotline in the Statewide Services Child Investigative and Referral Unit. This position can potentially sit in any county across the state.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree. Experience equivalent to two years of full-time professional work providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination. Prior additional experience in child protective services is preferred.

OR

Graduation from an accredited college or university with a master's degree in social work or a related behavioral science field with a child or family focus and experience equivalent to one year of full-time professional child welfare case work including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.

Necessary Special Qualifications: Applicants for this class must:

• Must be at least twenty-one (21) years of age on the date of application;
• Be a citizen of the United States;
• Possess a valid driver's license prior to and during employment;
• Have a good moral character, as determined by investigation;
• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Have no conviction for a felony;
• Agree to release all records involving their criminal history to the appointment authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.
• Submit to and pass a pre-employment screening test for use of illegal drugs
• Ability to work nights, evenings, weekends and/or holidays as needed.
• Ability to work remotely or physical office location. To work remotely, must have access to a private and confidential workspace and access to hardwired internet services.
• Ability to manually type 40 wpm or higher.
  
  

Overview

The DCS Intake Analyst is a specialty position that requires knowledge of both Intake and Investigative processes. Knowledge of the complexity of the investigation is needed to assure proper case assignment. This position is critical in maintaining consistent, efficient, and timely assignment of cases to Regional staff.

Responsibilities

• Complete a full history search and use other tools to evaluate new intakes for proper assignment .
• 2. Maintain equitable case assignment using Regional rotation information.
• 3. Complete reconsideration requests to avoid rework and delays in the intake process.
  
  

Competencies (KSA's)

Competencies

• Customer Focus
• Action Oriented
• Communicates Effectively
• Interpersonal Savvy
• Situational Adaptability
  
  

Knowledge

• Administration and Management
• English Language
• Customer and Personal Service
• Public Safety and Security
  
  

Skills

• Active Learning and Listening
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Social Perceptiveness
  
  

Abilities

• Deductive Reasoning
• Inductive Reasoning
• Written Comprehension
• Problem Sensitivity
• Speech Clarity
  
  

Tools & Equipment

• Tablet
• Laptop
• Computer Accessories
• iPhone