BUSINESS ANALYST ADVANCED WORKING TITLE OF PRODUCT DELIVERY ANALYST

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, DAVIDSON COUNTY

The Department of Finance and Administration will not sponsor applicants for work visas.

This position requires a criminal background check and CJIS Fingerprints. Therefore, you may be required to provide information about your criminal history in order to be considered for this position. 

This position is designed as Hybrid (In office and Remote).
 

Qualifications

Education and Experience: Bachelor's degree and 2 years of professional experience in business systems or process analysis. Acceptable substitutions include relevant associate degrees with experience or additional graduate coursework. Graduate coursework may substitute for up to one year of experience.

Overview

The Product Delivery Analyst performs business analysis and supports the delivery, maintenance, and continuous improvement of applications and technology solutions supporting departmental operations. Working under the direction of the Product Manager, this position connects business needs with application solutions by gathering requirements, evaluating workflows, coordinating testing, and supporting implementation and user readiness. The role also develops application knowledge and technical skills to assist with troubleshooting and support. This position collaborates with business stakeholders, technical teams, and vendors across assigned applications and initiatives as organizational needs evolve.

Responsibilities

Key Responsibilities

1. Collaborates with business, clinical, administrative, and technical stakeholders to understand needs, document requirements, and identify opportunities to improve workflows.
2. Reviews application change and enhancement requests, clarifies business needs, and documents anticipated impacts across affected teams and locations.
3. Develops process maps, requirements documentation, acceptance criteria, and other materials needed to support product delivery.
4. Coordinates with the Product Manager, technical teams, business representatives, and vendors to move approved work through review, development or configuration, testing, and implementation.
5. Prepares test scenarios and supports user acceptance testing, including tracking defects, coordinating follow-up, and documenting results.
6. Supports application releases and implementation projects by maintaining assigned tasks, identifying dependencies, and communicating risks or barriers.
7. Develops and maintains user guides, procedures, training materials, and communications to help staff adopt application and workflow changes.
8. Learns application functionality, configuration, and supporting technologies to provide effective application support.
9. Performs initial troubleshooting, gathers relevant details, and documents issues to assist technical teams and vendors with resolution.
10. Opens, monitors, and follows up on internal and vendor support tickets, communicates status updates, and escalates issues as appropriate.
11. Maintains accurate records of requirements, decisions, changes, and assigned work in designated tracking systems.
12. Follows established change-management, confidentiality, security, and documentation requirements.
13. Performs other duties and special assignments as directed to support departmental priorities, operational needs, and successful product delivery.

Preferred Experience

1. Business analysis, application support, or technology implementation.
2. Workflow analysis, requirements development, and process improvement.
3. Application troubleshooting and support ticket coordination.
4. Collaboration with vendors and stakeholders across multiple teams or locations.
5. Experience supporting healthcare, government, or other complex operational environments

Competencies (KSA's)

Competencies:

1. Manages Conflict
2. Customer Focus
3. Drives Results
4. Communicates Effectively 
5. Instills Trust

Knowledges:

1. Government regulations 
2. Procurement processes
3. Project Management Tools
4. Business process improvement methodologies
5. Data analysis

Skills:

1. Communication
2. Critical Thinking
3. Problem Solving
4. Stakeholder Engagement

Abilities:

1. Innovative management
2. Organizational agility
3. Building effective teams
4. Conflict resolution

Tools & Equipment

1. Mobile devices
2. Standard office equipment
3. Projectors
4. AV Systems
5. Computers

Salary : $68,436 - $88,788