What are the responsibilities and job description for the Success Coach (SSPC II) #2713 position at State of South Carolina?
Job Responsibilities
The Success Coach provides comprehensive student support services designed to promote student enrollment, persistence, and success. This position serves as a primary point of contact for prospective, new, returning, and continuing students, assisting them with onboarding, academic planning, registration, academic support, and referrals to college resources. The Success Coach works collaboratively across Academic Affairs and Student Services to help students navigate the college experience and achieve their educational and career goals.
Key Responsibilities Include
This position requires a bachelor's degree and experience in student services programs.
Preferred Qualifications
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
TTC: Applicants must complete the SC State Jobs Employment Application online. Resumes are NOT reviewed for qualifications. A resume may be attached, but not substituted for completing salary and work history or education and reference sections of the employment application. Incomplete applications will not be accepted. Is your application complete and reflects the minimum qualifications?
What experience do you have in assisting first year students?
03
Describe any experience you have interpreting academic policies and advising students on degree requirements.
04
This position involves advising students with very diverse backgrounds, interests, and abilities. What experience do you have supporting different student populations?
05
TTC: Are you currently employed with Trident Technical College?
TTC: Please note that applicants must submit transcripts (Unofficial transcripts are acceptable) to be considered for this position. International transcripts must be evaluated through the World Education Services (WES). Are graduate transcripts attached for review? Please include transcripts to ensure consideration for adjunct opportunities. Unofficial transcripts may be attached, mailed to (Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 to the Human Resources Office.
TTC: Where did you see this position advertised? (Check all that apply)
The Success Coach provides comprehensive student support services designed to promote student enrollment, persistence, and success. This position serves as a primary point of contact for prospective, new, returning, and continuing students, assisting them with onboarding, academic planning, registration, academic support, and referrals to college resources. The Success Coach works collaboratively across Academic Affairs and Student Services to help students navigate the college experience and achieve their educational and career goals.
Key Responsibilities Include
- Counsel, advise, and assist prospective, new, returning, transfer, and continuing students with onboarding, academic planning, registration, and referrals to appropriate college resources and services. Serve as a primary point of contact for students interested in attending the College.
- Develop and maintain relationships with assigned academic departments to support student success initiatives, stay informed of program requirements and academic procedures, and assist with advising-related communications and processes.
- Provide ongoing support and guidance to an assigned caseload of students by helping them navigate academic, financial, and personal challenges that may affect their success. Assist students in identifying resources and services that support their educational goals.
- Monitor student progress, review student performance information, respond to early alert notifications, and implement proactive intervention strategies designed to improve persistence, retention, and completion.
- Utilize student success technologies and reporting tools to track student engagement, academic progress, and performance outcomes. Maintain proficiency in applicable software systems and provide timely communication regarding student progress and support needs.
- Review, process, and maintain student records, onboarding documentation, forms, reports, and other related records while ensuring compliance with institutional requirements and maintaining confidentiality.
- Assist students with identifying financial aid resources, registration processes, academic support services, counseling resources, career services, and other available support programs.
- Participate in student success initiatives, outreach activities, professional development opportunities, and institutional committees that support student engagement and achievement.
- Perform other duties as assigned.
This position requires a bachelor's degree and experience in student services programs.
Preferred Qualifications
- Bachelor's degree and two (2) years of experience in student services programs.
- Experience in student services, academic advising, enrollment management, retention, or student success programs within a higher education environment.
- Knowledge of student support resources, academic advising practices, enrollment processes, and student success strategies.
- Experience utilizing student information systems, advising platforms, case management systems, or related technologies.
- Proficiency with Microsoft Office applications and other technology used to support student services operations.
- Excellent written, verbal, customer service, and interpersonal communication skills.
- Ability to work independently, exercise sound judgment, manage multiple priorities, and function effectively in a fast-paced environment.
- Demonstrated ability to establish positive relationships with students, faculty, staff, and community stakeholders.
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
TTC: Applicants must complete the SC State Jobs Employment Application online. Resumes are NOT reviewed for qualifications. A resume may be attached, but not substituted for completing salary and work history or education and reference sections of the employment application. Incomplete applications will not be accepted. Is your application complete and reflects the minimum qualifications?
- Yes
- No
What experience do you have in assisting first year students?
03
Describe any experience you have interpreting academic policies and advising students on degree requirements.
04
This position involves advising students with very diverse backgrounds, interests, and abilities. What experience do you have supporting different student populations?
05
TTC: Are you currently employed with Trident Technical College?
- Yes: Full-Time Faculty
- Yes: Full-Time Staff
- Yes: Part-time Adjunct Faculty
- Yes: Part-time Staff
- Yes: Other
- No: Not currently employed with TTC
TTC: Please note that applicants must submit transcripts (Unofficial transcripts are acceptable) to be considered for this position. International transcripts must be evaluated through the World Education Services (WES). Are graduate transcripts attached for review? Please include transcripts to ensure consideration for adjunct opportunities. Unofficial transcripts may be attached, mailed to (Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 to the Human Resources Office.
- Yes
- No
- Current TTC employee/Transcripts are on File
TTC: Where did you see this position advertised? (Check all that apply)
- TTC Website
- TTC Employee Referral
- State Website
- Post and Courier
- Inside Higher Ed
- Social Media
- Linked In
- Talent Search
- Other
- Required Question