What are the responsibilities and job description for the Quality Assurance Specialist - 60026087 position at State of South Carolina?
The mission of the SC Commission for the Blind (SCCB), established in 1966, is to provide quality individualized vocational rehabilitation services, independent living services, and prevention-of-blindness services to South Carolinians who are blind or low vision leading to competitive employment and social and economic independence. Our goal is to become a national model vocational rehabilitation agency for people who are blind or low vision, demonstrating quality services, accountability, innovation, effectiveness and efficiency.
Do you want a career doing meaningful work that has a positive impact on people's lives? Have you thought about a career in state government but weren't sure how or where to begin? The SCCB is looking for hard working passionate individuals such as you! Every SCCB employee is important and a career with the SCCB will give you the opportunity to grow professionally and personally as you play a crucial role in the delivery of services to South Carolinians with visual impairments.
Do you want a career doing meaningful work that has a positive impact on people's lives? Have you thought about a career in state government but weren't sure how or where to begin? The SCCB is looking for hard working passionate individuals such as you! Every SCCB employee is important and a career with the SCCB will give you the opportunity to grow professionally and personally as you play a crucial role in the delivery of services to South Carolinians with visual impairments.
We are seeking a passionate and knowledgeable person to perform fiscal and programmatic quality assurance duties to assess compliance, performance, and customer service. This role includes conducting quality case reviews and administering consumer surveys to evaluate service effectiveness and identify areas for improvement. The Specialist exercises strong knowledge of federal regulations, Consumer Services Policy, and the agency’s Fees, Codes and Procedures policy to communicate compliance findings clearly and effectively. Duties will include:
- Review authorization for appropriate documentation, fees, codes, forms, and compliance with Federal and state regulations, and Consumer Services policies and procedures; issue authorizations and communicate with originating staff members within 5 business days of receipt.
- Initiate the planning, coordinating, and conducting of Quality Assurance Reviews on a daily basis to assess the agency's program integrity in the areas of compliance and quality service delivery.
- Conducts consumer surveys across all agency programs and maintains reports to track feedback, trends, and areas for improvement.
- Identify trends, both positive and negative, resulting from the fiscal compliance QA reviews and programmatic compliance reviews that can be used to train or clarify policy or procedures for staff and improve accuracy of requests and service delivery.
- Conduct special topical reviews as directed by the Quality Assurance Director to identify compliance issues and other areas of service delivery or caseload management in need of improvement.
- Assist in the ongoing activities of the Quality Assurance Division to ensure that individual, area, and statewide compliance occurs as outlined by agency and federal regulations.
- Other duties as assigned.
Additional Requirements
Knowledge of agency's mission, programs and objectives. Ability to exercise and exhibit a strong knowledge of federal regulations, Consumer Services policy and procedure, agency's fees, and codes in order to efficiently and clearly communicate compliance findings to the requestor. Ability to review payments against authorization for appropriate processing by field staff.
The SCCB is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited to, lactation), national origin, age (40 or older), disability or genetic information.
The SCCB offers an exceptional benefits package for full time (FTE) employees:
- Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children,
- 15 days of annual (vacation) leave per year*,
- 15 days of sick leave per year,
- 13 paid holidays,
- Paid Parental Leave,
- Relocation reimbursement**,
- State Retirement Plan and Deferred Compensation Programs, and
- Public Service Loan Forgiveness.
*Employees holding FTE status earn additional annual leave the longer they remain employed with the state.
**Eligible new hires from out-of-state may receive up to $5,000 in reimbursements for certain expenses, pursuant to Section 8-11-135 of the South Carolina Code of Laws.
Salary : $39,300 - $66,800