What are the responsibilities and job description for the Intake Specialist position at State of South Carolina?
Initiates contact with individuals, families, and caregivers seeking autism eligibility services to confirm receipt of intake materials, explain next steps in the application process, provide guidance regarding required documentation, and respond to questions in accordance with established program policies and procedures. Collects, reviews, scans, uploads, organizes, and maintains applicant eligibility documentation within designated systems to support accurate case records and compliance with agency standards, confidentiality requirements, and program timelines. Monitors pending eligibility files for missing, incomplete, or outdated information. Conducts follow-up communication with applicants, caregivers, medical providers, schools, and other authorized sources to obtain required records and facilitate timely case progression. Responds to autism eligibility inquiries received by telephone, email, fax, written correspondence, and in-person contacts. Provides accurate program information, procedural guidance, referral options, and customer service to stakeholders while exercising discretion and professionalism. Serves as an active member of the eligibility team by providing backup coverage for staff functions, assisting with workflow management, participating in process improvement efforts, and supporting daily operations to ensure continuity of services. Participates in trainings, webinars, meetings, and professional development activities to maintain current knowledge of eligibility requirements, customer service standards, data systems, and best practices related to autism service access. Performs additional duties and special projects as assigned to support division goals, program initiatives, reporting needs, and service delivery priorities.
Employment Contingency: Employment is contingent upon our receipt of the following required pre-employment screenings: medical screening – to include a drug screening; background record checks (to include fingerprinting), South Carolina Department of Social Services’ Child Abuse and Neglect Central Registry screening, U.S. Department of Health and Human Services Office of Inspector General “List of Excluded Individuals/Entities” screening; South Carolina Department of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials. We reserve the right to rescind an offer of employment in the event minimum requirements are not met to include positions that require certifications and/or licensure, your application is incomplete or inaccurate, or our review of your background uncovers information, including opinions of previous employers and references, which cause us to conclude, at our sole discretion, that you are not suited for the position.
Immunization: If this position requires the applicant to work directly with consumers of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities, tuberculosis (TB) skin or blood testing must be completed prior to beginning employment. All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, Varicella and Hepatitis B prior to beginning employment.
State Disaster Plan: In accordance with the State's Disaster Plan, which includes hazardous weather, employees of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities may be required to work in times of an emergency or disaster.
Employee Referral: The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities supports a Referral Incentive Reward and a Retention Bonus program. You may contact Human Resource for further information.
Supplemental Questions: Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities offers an exceptional benefits package for FTE positions that includes:
- Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
- Retirement benefit choices*
- State Retirement Plan (SCRS)
- State Optional Retirement Program (State ORP)
Salary : $37,200 - $48,300