Engagement Specialist

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Engagement Specialist, who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply. 

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Coastal Empire Community Mental Health Center, 1050 Ribaut Rd., Beaufort, SC 29902.

As the Engagement Specialist / Counselor II, working under direct supervision of the Director of Emergency & Community-Based Services, you will provide outreach to patients and their families for CECMHC who are not participating in treatment as outlined on their Individual Plan of Care, as well as recommendations for services by their service providers/treatment team.

Responsibilities for this Engagement Specialist:

• Guided by the treatment team, help determine if services being provided are meeting the needs of the patient and family and offer recommendations around services needed or recommended. Contact patients identified on the 45/90 days not seen report and referrals from direct service providers and actively works to engage the patient.  
• Develop specific data collection and reports outcome data to assist with reducing no show and patient cancellation rates, and to utilize in increasing clinical services provided by the Center.  Work with supervisors and staff in identifying and reviewing cases to re-engage the patient in services.  
• Maintain all documentation of charts and other records in accordance with State, Federal, Local, ODMH, WCMH, Quality Assurance, Corporate Compliance and CARF Standards. 
• Assist the appointment schedulers as backup assisting with reminder calls, cancellations/reschedules related to staff call-outs as well as staff transitions.
• Provide coverage for essential support staff duties during critical needs for base coverage in clinics.
• Attend clinical staffing and treatment team meetings as directed by supervisor and as appropriate.
• Perform other related duties and tasks as directed by supervisor.

• A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs.

• Bilingual abilities in English and Spanish (or another language) are a plus.    

• Experience working with children and adults in a mental health setting.

• Background in customer service.

Post hire, employees must: 

• Be able to complete Managing Agitation in the Psychiatric Setting (MAPS) certification.
• Be articulate.
• Be able to coordinate services and understand the community well enough to assist patients with access concerns.
• Have the ability to establish and maintain satisfactory working relationships with employees and patients.
• Be motivated, function independently and exercise good judgement.
• Be able to provide services to all of the Center's clinics.
• Be able to maintain documentation in patient records and other records in accordance with State, Federal, Local, OMH, CECMHC, Quality Assurance, Corporate Compliance and CARF Standards.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application.  Any misrepresentation will result in your disqualification from employment.  Please complete the state application to include all current and previous work history and education.  A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees: 

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

60016925

Salary : $45,300 - $49,000