What are the responsibilities and job description for the Director of Employee & Taxpayer Education position at State of South Carolina?
Job Responsibilities
Who We Are
At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.
Learn more about why you should join our team at dor.sc.gov/careers.
We Are Looking For Teammates Who Are
As the Director of Employee & Taxpayer Education, you will lead the agency’s employee training and taxpayer education programs across all SCDOR statewide offices. You will oversee the agency’s training teams, establish training standards, and work with agency leadership to deliver consistent, high-quality learning programs that support employees, taxpayers, and the agency’s strategic goals.
Primary Job Duties Include
Preferred Qualifications
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
If applicable, what other source did you use to hear about us as a potential employer?
02
How did you hear about the SCDOR as a potential employer? Select all that apply.
Please type in your full legal name (First, Middle, Last) as it appears on your Social Security Card.
04
Please type your preferred name (nickname) to be used on your work accounts and employee ID.
05
Are you currently employed by the SCDOR?
Select your highest level of education.
Do you have at least two years supervising or managing staff?
How many years of relevant program management experience do you have?
How many years of experience do you have leading training, learning and development, or other workforce development programs?
Who We Are
At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.
Learn more about why you should join our team at dor.sc.gov/careers.
We Are Looking For Teammates Who Are
- Strategic leaders who can assess training needs and develop effective learning solutions
- Able to build strong working relationships with people from a variety of backgrounds and all levels of the agency
- Experienced presenters with curriculum development and lesson planning experience
- Experienced people leaders who can coach supervisors, develop employees, and guide the activities of a technical training team
As the Director of Employee & Taxpayer Education, you will lead the agency’s employee training and taxpayer education programs across all SCDOR statewide offices. You will oversee the agency’s training teams, establish training standards, and work with agency leadership to deliver consistent, high-quality learning programs that support employees, taxpayers, and the agency’s strategic goals.
Primary Job Duties Include
- Directing the planning, development, delivery, and evaluation of employee training and taxpayer education programs that support the agency’s strategic goals
- Developing the agency’s training strategy, establishing training standards, coordinating required training initiatives, and overseeing employee training records and reporting
- Planning and directing major training programs, including tax law, tax systems, leadership development, customer service, process improvement, new employee orientation, professional development, and technology training
- Collaborating with executive leadership, Human Resources, and other stakeholders to support leadership development, strategic workforce initiatives, and agency-wide training efforts
- Directing the agency’s Security Awareness Program by partnering with the CISO to promote security best practices and ensure compliance with required training
- Supervising, coaching, and developing the training team while leading continuous process improvements and supporting high-quality training delivery
- Administering the agency’s Learning Management System (LMS), Training SharePoint site, and other training technologies in collaboration with IT and Security
- Partnering with the Communications Division to promote training programs and developing performance metrics to measure training effectiveness
- A bachelor’s degree and relevant program management experience
- Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)
Preferred Qualifications
- A bachelor’s degree and six years of experience leading training, learning and development, or other workforce development programs, including at least two years supervising or managing staff
- Knowledge of adult learning principles and instructional best practices
- Knowledge of tax administration, tax law, or business operations
- Experience assessing training needs and partnering with leaders to develop effective learning solutions
- EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation
- Hours: Flexible hours may be available from 7:00 a.m. – 6:00 p.m., Monday – Friday (37.5 hours per week)
- Telework schedule: This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR
- Apply online and complete the application fully, including all current and previous work history and education
- You may submit a resume, but it will not be considered as a substitute for completing the entire application
- Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire)
- Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
If applicable, what other source did you use to hear about us as a potential employer?
02
How did you hear about the SCDOR as a potential employer? Select all that apply.
- Other social media
- South Carolina Careers: careers.sc.gov
- Other on-line job board
- College/university career fair or website
- ReveNews (SCDOR's email newsletter)
- Email from SCDOR Recruitment Team
- Current or former SCDOR employee
- Other (please specify below)
Please type in your full legal name (First, Middle, Last) as it appears on your Social Security Card.
04
Please type your preferred name (nickname) to be used on your work accounts and employee ID.
05
Are you currently employed by the SCDOR?
- Yes
- No
Select your highest level of education.
- Bachelor's degree or higher
- Associate's degree
- High school diploma or GED
- None of the above
Do you have at least two years supervising or managing staff?
- Yes
- No
How many years of relevant program management experience do you have?
- 6 years or more
- 4 - 5 years
- 2 - 3 years
- Less than 2 years
- No experience
How many years of experience do you have leading training, learning and development, or other workforce development programs?
- 6 years or more
- 4 - 5 years
- 2 - 3 years
- Less than 2 years
- No experience leading training, learning and development, or other workforce development programs
- Required Question