What are the responsibilities and job description for the Customer Service Specialist (Temporary) position at State of South Carolina?
Provides superior customer service to internal and external customers through telephone, written, and in-person interactions. Responsibilities include answering inbound calls, making outbound calls, responding to customer inquiries, addressing concerns, and providing timely and effective solutions. Assists customers and staff with a variety of needs, including student registration, payment processing, and financial arrangements. Communicates professionally and effectively to resolve issues, answer questions, and ensure a positive customer experience.
Provides accurate and clear information regarding class and program details, schedules, requirements, and registration procedures. Utilizes strong customer service and communication skills to support staff with class enrollment management and ensure efficient registration processes. Performs other duties as assigned to support departmental operations and maintain a high standard of customer service.
Must be able to absorb a large amount of detailed information and be able to apply knowledge quickly.
Must be willing and able to work at any campus or location as needed (including weekend events).
Salary : $15 - $17