Business Operations Modernization Analyst (Information Systems/Business Analyst III) - 61165413

About This Role

The South Carolina Department of Education (SCDE) is seeking a Work Management Business Analyst to join the Office of Implementation and Support (OIS) within the Information Technology Division. This is a full-time, permanent state position responsible for driving Asana platform governance, workflow design, process analysis, and adoption across the agency.

SCDE uses Asana as its central work management platform to coordinate projects, track cross-functional initiatives, manage IT service requests, and provide leadership with real-time visibility into program delivery. The Work Management Business Analyst is a strategic, mid-level contributor who serves as the agency's internal Asana expert — translating operational needs into structured workflows, building reporting infrastructure for agency leaders, and enabling SCDE's program offices to manage work with greater consistency, accountability, and efficiency.

This role sits at the intersection of business process consulting, project management, and enterprise platform administration — making it ideal for candidates with experience in public sector IT, government operations, or workflow management consulting who are passionate about using technology to improve how government agencies deliver services.

Primary Responsibilities

Asana Platform Governance & Administration

• Own and maintain SCDE's Asana workspace governance: naming conventions, project templates, custom fields, team structures, and user access controls.
• Serve as the agency's primary Asana subject matter expert; field internal questions, troubleshoot issues, and ensure platform consistency across divisions.
• Lead ongoing Asana workspace audits to assess project health, template compliance, and adoption trends — providing leadership with actionable improvement recommendations.

Business Process Analysis & Workflow Design

• Analyze and document existing SCDE business processes and workflows, identifying opportunities to reduce manual effort, improve handoff clarity, and increase accountability using Asana automations and rules.
• Partner with program offices, OIT teams, and division directors to elicit business requirements and translate them into structured Asana workflows, project plans, and reporting configurations.
• Conduct process mapping sessions, stakeholder interviews, and gap analyses to inform workflow redesign initiatives across administrative, instructional, and IT service delivery functions.

Project Intake, Forms & Automation

• Design, build, and refine Asana Forms to standardize how IT service requests, project intake submissions, and cross-division work requests are captured and routed.
• Build and maintain Asana automation rules — including trigger-and-action logic for task assignment, status notifications, due date adjustments, and cross-project dependencies — to reduce manual coordination burden.
• Develop and manage project templates that allow program offices to initiate new projects consistently and with appropriate governance controls from the start.

Reporting, Dashboards & Executive Visibility

• Design and maintain Asana dashboards, portfolios, and reporting views that give OIS and division leadership real-time visibility into project status, milestone progress, workload distribution, and delivery risks.
• Produce regular project health and portfolio summary reports for agency leadership; identify trends, flag risks, and recommend corrective actions.
• Collaborate with the data and analytics team to connect Asana data with broader agency reporting infrastructure where applicable.

Change Management, Training & Adoption

• Develop and deliver Asana onboarding materials, user guides, and workflow training to SCDE staff across program offices — supporting confident, consistent platform adoption statewide.
• Lead Asana training sessions, one-on-one coaching, and group workshops for new and existing users at varying skill levels.
• Champion a culture of structured work management across the agency; identify champions within divisions and build a network of informed Asana users.

Agile Delivery Support

• Participate in Agile sprint ceremonies — standups, planning sessions, backlog grooming, and retrospectives — using Asana as the team's primary coordination hub.
• Track sprint tasks, manage dependencies, and maintain Asana Timeline (Gantt) views for active IT delivery projects.
• Serve as Scrum support for OIS project managers on complex, multi-team delivery initiatives.

This position is located in the Office of Implementation and Support.

• Bachelor's degree in management information systems, Business Administration, Information Science, Public Administration, Computer Science, or a closely related field.
• Minimum of two (2) years of professional experience in business analysis, IT project coordination, workflow management, or process improvement — with at least one (1) year in a public sector, education, or government agency environment preferred.
• Proficiency in business process analysis techniques, including process mapping, requirements elicitation, gap analysis, and workflow documentation.
• Strong written and verbal communication skills, including the ability to translate technical workflows into clear, non-technical documentation for diverse audiences.
• Experience working in cross-functional team environments with multiple stakeholders across departments or divisions.
• Demonstrated experience with at least one enterprise work management or project tracking platform (Asana, Monday.com, Jira, Smartsheet, Microsoft Project, or equivalent).
• Asana-specific credentials: Asana Certified Pro, Asana Academy Foundations certificate, or Asana Workflow Specialist certificate.
• PMP, CAPM, or CBAP certification, or active enrollment in a recognized project management or business analysis certification program.
• Prior experience supporting state or local government IT modernization, digital transformation, or enterprise platform implementation projects.
• Familiarity with ITIL frameworks, IT service management (ITSM) principles, or IT governance in a government context.
• Experience with Agile/Scrum delivery environments and sprint-based project execution.
• Proficiency with Microsoft 365 (SharePoint, Teams, Power BI) and understanding of how enterprise collaboration tools integrate with work management platforms.
• Experience developing training materials, user guides, or SOPs for enterprise software platforms.
• Familiarity with South Carolina state government operations, procurement processes, or SCDE program areas (instructional support, CCMR, special education, finance, or legal) is a strong differentiator.

Compensation & Benefits

• South Carolina Retirement System (SCRS) defined benefit pension — one of the strongest public pension programs in the Southeast.
• State Health and Dental Insurance through the South Carolina Public Employee Benefit Authority (PEBA), including options for employee and family coverage.
• 15 days annual leave 15 days sick leave per year, plus 13 paid state holidays.
• Hybrid work eligibility following onboarding period (in-office anchor days in Columbia, SC).
• Dedicated professional development budget, including Asana Academy certification support and access to state-sponsored training programs.
• Participation in the State's deferred compensation plan (401k/457 options).

Salary : $66,400 - $119,500