What are the responsibilities and job description for the Bilingual - UI Customer Service Representative (CSR) - Statewide (REPOST) position at State of South Carolina?
Job Responsibilities
About Us
Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.
Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!
Special Notice: This is a REPOST -- Previous applicants are still being considered and do not need to re-apply for this position.
Job Description
Do you enjoy listening, providing guidance, assistance, and quality customer service for callers? Our Bilingual Unemployment Insurance (UI) Customer Service Representative (CSR) will handle inbound calls regarding UI inquiries from claimants, employers, and other stakeholders. Serving on the UI Operations team, which is responsible for administrating South Carolina’s unemployment insurance claims processes, the CSR will be responsible for providing general information and guidance in line with the operational procedures and guidelines of the agency to include escalation when appropriate. An ideal candidate will be an adaptable, customer-service oriented individual with exceptional listening skills.
Key Responsibilities
Under general supervision, the UI Customer Service Representative will:
Minimum And Additional Requirements
Education and Experience
A High School Diploma and at least one year of relevant experience in a call center, contact center, or other similar customer service center. A bachelor’s degree may be substituted for the required work experience.
Fluent in English and Spanish.
Additional Comments
Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Benefits For State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
What is your highest level of education?
Do you have at least at least one year of relevant experience in a contact center, insurance, and/or customer service?
This position reports daily to one of five hubs across the state. Please select the hub to which you are applying.
Do you have the ability to speak and write in Spanish and English?
Have you ever been employed by the State of South Carolina?
If yes, when and what agency/agencies? If no, enter "N/A".
07
At SCDEW, a previous criminal offense or involuntary termination from prior employment are not automatic disqualifiers from employment. The agency takes the totality of a person's work history and background into consideration when making job offers. However, we do expect that individuals provide truthful and complete answers during the application process. Any misrepresentation could result in withdrawal of a pending job offer or termination of employment if selected for hire. By checking "yes" I am certifying that the work history listed on my application is accurate and that I have disclosed all involuntary terminations and any prior criminal convictions (excluding convictions occurring as a minor) regardless of age of offense.
How did you hear about this position with SC DEW?
If "Other" selected, please specify.
10
The hiring range for this position is $39,200-42,200 per year. Are you willing to accept a position within that salary range?
Please provide the names, phone numbers, email addresses, and job titles of at least two (2) professional references that we may contact regarding your qualifications and experience. By providing this information, you consent to SC DEW contacting these individuals should you be selected for the position.
About Us
Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.
Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!
Special Notice: This is a REPOST -- Previous applicants are still being considered and do not need to re-apply for this position.
Job Description
Do you enjoy listening, providing guidance, assistance, and quality customer service for callers? Our Bilingual Unemployment Insurance (UI) Customer Service Representative (CSR) will handle inbound calls regarding UI inquiries from claimants, employers, and other stakeholders. Serving on the UI Operations team, which is responsible for administrating South Carolina’s unemployment insurance claims processes, the CSR will be responsible for providing general information and guidance in line with the operational procedures and guidelines of the agency to include escalation when appropriate. An ideal candidate will be an adaptable, customer-service oriented individual with exceptional listening skills.
Key Responsibilities
Under general supervision, the UI Customer Service Representative will:
- Provide general information and guidance with a positive, service-oriented attitude.
- Answer and handle inbound calls using call center scripts.
- Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
- Follow operational procedures and guidelines regarding escalation and issue resolution.
Minimum And Additional Requirements
Education and Experience
A High School Diploma and at least one year of relevant experience in a call center, contact center, or other similar customer service center. A bachelor’s degree may be substituted for the required work experience.
Fluent in English and Spanish.
Additional Comments
Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Benefits For State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
What is your highest level of education?
- Less than a twelfth grade education
- High school diploma or equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree or higher
Do you have at least at least one year of relevant experience in a contact center, insurance, and/or customer service?
- Yes
- No
This position reports daily to one of five hubs across the state. Please select the hub to which you are applying.
- Charleston
- Columbia
- Conway
- Greenville
- Sumter
Do you have the ability to speak and write in Spanish and English?
- Yes
- No
Have you ever been employed by the State of South Carolina?
- Yes
- No
If yes, when and what agency/agencies? If no, enter "N/A".
07
At SCDEW, a previous criminal offense or involuntary termination from prior employment are not automatic disqualifiers from employment. The agency takes the totality of a person's work history and background into consideration when making job offers. However, we do expect that individuals provide truthful and complete answers during the application process. Any misrepresentation could result in withdrawal of a pending job offer or termination of employment if selected for hire. By checking "yes" I am certifying that the work history listed on my application is accurate and that I have disclosed all involuntary terminations and any prior criminal convictions (excluding convictions occurring as a minor) regardless of age of offense.
- Yes
- No
How did you hear about this position with SC DEW?
- Indeed.com
- SC State Jobs Website - careers.sc.gov
- NASWA Job Board
- SC Works Center Referral
- SC DEW Current or Former Employee
- SC DEW Recruitment Communication or DEW Recruiter
- Other
If "Other" selected, please specify.
10
The hiring range for this position is $39,200-42,200 per year. Are you willing to accept a position within that salary range?
- Yes
- No
Please provide the names, phone numbers, email addresses, and job titles of at least two (2) professional references that we may contact regarding your qualifications and experience. By providing this information, you consent to SC DEW contacting these individuals should you be selected for the position.
- Required Question
Salary : $39,200 - $42,200