Customer Service Assistant 1 (PN 20035338)

What will you do?

• Provides information & process request that do not require in-depth knowledge of applicable federal/state laws, rules, policies, procedures or legal interpretations to respond to inquiries, request &/or complaints from customers; proofreads work & makes all appropriate changes to ensure correspondence, reports & documents are appropriate & error-free. Performs full range of office work:

• Provides support to update information in the Provider Certification systems as needed): processes applications via database-&/or verify information in database, enters data on spreadsheets with documentation in file folders to ensure accuracy of electronically entered data; verifies accuracy of current & new information; upon receipt of Medicaid numbers from Ohio Department of Medicaid (ODM), checks & enters correct information to database, processes all modifications of incorrect data, ensuring accuracy of all certification data.

• Maintains Home & Community Based Services (HCBS) waiver information & data, prior authorization information & data, hearing information & data, preadmission screening & resident review (PASRR) information & data on appropriate personal computer based automated system. Cross-references data on spreadsheets & other reports with documentation in file folders to ensure accuracy of electronically entered data. Enters information into Waiver Tracking System or other appropriate tracking system for each individual who requests waiver enrollment, prior authorization, PASRR, & for each individual whose hearing decision is forwarded to the department from ODM. Initiates & responds to correspondence, answers telephone, assists customers with routine inquiries, forwards application materials as requested & forwards more complex calls to appropriate staff. Maintains an electronic filing system; creates, retrieves & re-files materials, manuals, correspondence & other documentation as requested by immediate supervisor.

• Maintains organization of filing material by utilizing appropriate checklist &/or following office procedure & tracking systems.

• Performs general clerical tasks (e.g., copies office correspondence & documents, delivers & picks up files or papers maintained at off-site buildings, coordinates material for mailings [e.g., stuffs envelopes & delivers mail items to mail station] photocopies & scans documents & reports, distributes incoming mail; sends & receives facsimiles; prepares bulk mailings assigned).

• Provides clerical & phone support for Division of Medicaid Development & Administration (MDA) as needed

To request a reasonable accommodation due to disability, please contact the ADA Coordinator Terry Penn by email at EEO-DiversityAffairs@dodd.ohio.gov or by phone at 614-466-2508.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Job Skills: Customer Service, Computer Literacy, Clerical & Data Entry, Customer Service, Operational Support, Attention to Detail, Responsiveness, Customer Focus, Proofreading

• Current Department of Developmental Disabilities OCSEA employees shall receive first consideration pursuant to Article 17 of the collective bargaining agreement.
• No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications.
• The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.
• Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.

• Unusual Working Conditions: Confined to work area for long periods of time.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.