What are the responsibilities and job description for the Visitor Relations Specialist (Broughton Hospital) position at State of North Carolina?
Visitor Relations Specialist
Broughton Hospital is currently accepting applications for a Visitor Relations Specialist position to work on 2nd shift. Visitor Relations Specialists serve as the primary receptionist in the hospital's front lobby and are responsible for greeting, directing and escorting Broughton Hospital visitors, employees, and vendors to designated areas within the hospital, including patient units. Visitor Relations Specialists are also responsible for managing information desk technology, operating the main telephone switchboard, and performing routine visitor searches. Ideal candidates have excellent customer service skills, exude professionalism, and can effectively and clearly communicate with hospital staff, patients and the public at various levels.
Responsibilities Include, But Are Not Limited To The Following
Selected applicants must be able to pass a State Bureau of Investigation Criminal History Check, and complete and pass BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.
Salary Grade: NC02
Recruitment Range: $31,200 - $49,340
Position: 65028661
Exam Plan: 25-10919
To Receive Credit For All Your Work History And Credentials, You Must List The Information In The "Work Experience" Section Of Your NC State Application Form. Any Information Listed Under The Text Resume Section; Additional Information Or On An Attachment Will Not Be Considered For Qualifying Credit. Qualified Candidates Must Document On The Application That They Clearly Possess The Following
High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.
About the Facility: Broughton
Hospital is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state's system of care and treatment for persons with mental illness.
About The Department Of Health And Human Services
The NC Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and in order to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.
Compensation And Benefits
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website (Link - NC OSHR: Benefits) for State Benefits.
About The Facility
Broughton Hospital operates 382 beds and is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state's system of care and treatment for persons with mental illness.
The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled. For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application.
“By providing the requested information, you certify that you have given true, accurate and complete information on this attachment to the best of your knowledge. In the event confirmation is needed in connection with your work, you authorize educational institutions, associations, registration and licensing boards, and others to furnish whatever detail is available concerning your qualifications. You authorize investigation of all statements made in this application and understand that false information or documentation, or a failure to disclose relevant information may be grounds for rejection of your application, disciplinary action or dismissal if you are employed, and(or) criminal action. You further understand that dismissal upon employment shall be mandatory if fraudulent disclosures are given to meet position qualifications (Authority: GS 126-30, GS 14- 122.1)”
Broughton Hospital is currently accepting applications for a Visitor Relations Specialist position to work on 2nd shift. Visitor Relations Specialists serve as the primary receptionist in the hospital's front lobby and are responsible for greeting, directing and escorting Broughton Hospital visitors, employees, and vendors to designated areas within the hospital, including patient units. Visitor Relations Specialists are also responsible for managing information desk technology, operating the main telephone switchboard, and performing routine visitor searches. Ideal candidates have excellent customer service skills, exude professionalism, and can effectively and clearly communicate with hospital staff, patients and the public at various levels.
Responsibilities Include, But Are Not Limited To The Following
- Monitoring the front lobby, and door call systems
- Observing lobby for cleanliness and tidy area when necessary
- Registering visitors in the Lobby Guard system and issuing visitor name badges
- Operating metal detectors, both standing and hand-held; Inspecting and cataloging visitor items such as clothing, food, monetary donations, personal comforts and any other forms of personal items entering the hospital, including but not limited to preventing all contraband from entering
- Utilize the Patient Directory to locate patients throughout the building
- Communicating effectively and clearly with the public at various levels with the possibility of stressful conditions maintaining a calm demeanor
- Learning and communicating hospital policies, regulations, and programs to visitors
Selected applicants must be able to pass a State Bureau of Investigation Criminal History Check, and complete and pass BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.
Salary Grade: NC02
Recruitment Range: $31,200 - $49,340
Position: 65028661
Exam Plan: 25-10919
To Receive Credit For All Your Work History And Credentials, You Must List The Information In The "Work Experience" Section Of Your NC State Application Form. Any Information Listed Under The Text Resume Section; Additional Information Or On An Attachment Will Not Be Considered For Qualifying Credit. Qualified Candidates Must Document On The Application That They Clearly Possess The Following
- One (1) year of administrative experience
- Experience assessing and/or documenting information in a computer or web-based system (Such as Excel)
- Experience logging and/or tracking information (Such as visitor check-ins, cataloging items, etc.)
- Experience working in a healthcare setting
- Experience working with the Lobby Guard badging system and/or Visitor Relations experience
- Experience operating a multi-line phone system and/or transferring calls to a switchboard
- Experience operating a standup and/or handheld metal detectors
- Experience with NC Motor Fleet Management operations and/or procedures as it relates to the issuance, maintenance, and/or use of State-owned vehicles
High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.
About the Facility: Broughton
Hospital is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state's system of care and treatment for persons with mental illness.
About The Department Of Health And Human Services
The NC Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and in order to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.
Compensation And Benefits
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website (Link - NC OSHR: Benefits) for State Benefits.
About The Facility
Broughton Hospital operates 382 beds and is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state's system of care and treatment for persons with mental illness.
The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled. For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application.
“By providing the requested information, you certify that you have given true, accurate and complete information on this attachment to the best of your knowledge. In the event confirmation is needed in connection with your work, you authorize educational institutions, associations, registration and licensing boards, and others to furnish whatever detail is available concerning your qualifications. You authorize investigation of all statements made in this application and understand that false information or documentation, or a failure to disclose relevant information may be grounds for rejection of your application, disciplinary action or dismissal if you are employed, and(or) criminal action. You further understand that dismissal upon employment shall be mandatory if fraudulent disclosures are given to meet position qualifications (Authority: GS 126-30, GS 14- 122.1)”
Salary : $31,200 - $49,340
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