Program Manager I

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Manager I (NS)

Position Number

Grade

NC20

About Us

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

**The Position is located at the DMV Headquarters**

The primary purpose of Program Manager I, Assistant Director, is to provide high-level administrative, operational, and strategic leadership across Driver Services and to serve as the Chief of Staff to the Director of Driver Services. In this capacity, the position ensures effective coordination of priorities, initiatives, modernization efforts, and cross-unit activities that impact the statewide delivery of driver credentialing services.
This position directs and supports professional, managerial, and technical staff in executing programs that uphold the integrity, security, and efficiency of Driver Services operations, consistent with the Division's mission and statewide regulatory responsibilities. Work involves providing leadership in establishing goals, aligning unit-level objectives with Division-wide priorities, and advising the Director on organizational planning, operational risks, legislative impacts, and emerging service delivery needs. The Assistant Director represents the Director and the Division in discussions with internal leaders, state and federal partners, legislative staff, and external stakeholders, ensuring coordinated implementation of policy, technology, and service initiatives.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range:  NC20/Salary Range - $67,852 - $118,741

Management prefers applicants with the following:

• Comprehensive knowledge of NC Motor Vehicle Laws (Chapter 20), REAL ID, AAMVA standards, SAVE, FMCSA/CDL regulations, and DMV credentialing operations to guide policy, compliance, and statewide program decisions.
• Experience leading and managing multi-unit programs, including directing staff, coordinating operations, and overseeing statewide or large-scale initiatives
• Strong skills in strategic planning, process improvement, and modernization initiatives, including workflow design, systems integration, and oversight of UAT and testing activities.
• Knowledge of state personnel policies and HR practices with the ability to mentor staff, manage performance, and navigate sensitive personnel matters.
• Demonstrated ability to communicate complex information clearly and effectively—written and verbal—to internal leadership, field operations, IT partners, legislators, and external stakeholders

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Keisha Isley

Email:

DOT-

Salary : $67,852 - $118,741