Processing Assistant IV (PAIV)

• THIS IS A REPOST. Â PREVIOUS APPLICANTS MUST REAPPLY TO BE CONSIDERED FOR THIS VACANCY*Â
  
  

This position serves as a Processing Assistant IV in the Statesville satellite office of the Salisbury VR Unit. This position serves as receptionist for the office and is the first point of contact for all visitors and callers to the office. Effective communication with consumers, employers, and the public, including but not limited to vocational rehabilitation clients with a variety of disabilities, including physical, emotional, and mental health disabilities, and substance use disorders is required.

The administrative support position will provide general office support to a Rehabilitation Counselor and the Counselor-in-Charge and will provide back-up support for the Rehabilitation Counselor serving the transition caseload as needed to meet the rehabilitation needs of customers. Â Â

Job responsibilities include but are not limited to

• Providing support to regional personnel who periodically work in the satellite office.Â
• Greeting consumers and visitors and answering the telephone.
• Responding to in-person inquiries and relaying messages to the appropriate staff member.
• Processing incoming and outgoing mail.
• Requesting and obtaining medical records.
• Assisting with maintaining files, copying, and faxing information.
• Preparing requested correspondence and other documentation.
• Completing billing and payment processing. Â
• Receiving applications from consumers and routing to staff.
• Assisting customers with job placement.
  
  

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for persons with disabilities through customer partnership and community leadership.

About the NC Department of Health and Human Services (DHHS):

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Compensation And Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

 Visit website for benefits: https://oshr.nc.gov/state-employee resources/benefits.

Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.Â

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Knowledge or experience working with a team.Â
• Demonstrated experience performing routine office support functions .
• Demonstrated experience working with the public.
  
  

Management Preferences

• Knowledge and/or experience working with persons with disabilities.
  
  

Physical Requirements

• Driver's license required for travel in the service area.
  
  

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.Â

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;

OR

An equivalent combination of education and experience.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.  It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit.  Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. Â If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
  
  

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. Â If there are any questions about this posting other than your application status, please contact HR at 919-855-4930.

To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".Â

For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627