Administrative Associate II (Receptionist) - Central Region Office

This position has both Minimum Education & Experience AND Management Preferences (listed in the KSAs section). Please review them BOTH carefully below in this posting. If you have these qualifications, enter a detailed description in the EDUCATION, WORK EXPERIENCE & CERTIFICATES/LICENSES sections of your application. Remember to SAVE each job entry and be thorough. Resumes are not accepted in lieu of an application.

• This is a REPOST. Previous applicants are still under consideration and do not need to reapply.*
  
  

This position is assigned to the Central Region Office located in Raleigh, NC, Wake County and reports to the Assistant Region Director. Responsibilities of this position include, but are not limited to, the following:Â

• Providing receptionist duties to the Central Region Office as well as administrative duties for the Assistant Region Director. Â
• Answering a multi-line phone system, greeting visitors, composing and typing correspondence, filing maintenance reports, processing mail, performing audit/inspection preparation and other duties as assigned. Â
• Assisting other managers as needed.Â
• Utilizing Microsoft Office products, such as Word, Excel, Outlook, & PowerPoint.Â
• Delivering quality customer service to office staff, State employees, DAC Executive Management, offender's family members, and the general public.Â
• Utilizing good organizational skills.
• Maintaining the upkeep/maintenance of the region's State vehicles and should posses a valid Driver's License.
  
  

This is a full-time position (40 hours per week) with State Benefits with established working hours of Monday-Friday, 8am-5pm and may require working beyond normal work schedule to meet business need.

Note to Current State Employees

The salary grade for this position is NC02Â (Salary Range:Â $31,200 - $49,340). State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. Â If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Â Based upon these factors, a pay increase MAY result.

About Central Region Office

Central Region Office is 1 of 4 regional offices in the state of NC Department of Adult Correction - Institutions Division. Each regional office is charged with providing direction, guidance, and support to the prisons in its domain. The Central Region Office (CRO) maintains 14 correctional facilities spanning over several counties of the state.

Effective July 1, 2025, candidates now must meet the minimum qualifications of a position if they have the "Minimum Education and Experience" listed from the OSHR class specification as seen in the next section below. The Knowledge, Skills, and Abilities (KSAs) listed here in this section are now to be used as "Management Preferences"Â and to be used to screen for the MOST QUALIFIED pool of applicants.

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Management Preferences

• Documented experience answering a multi-line phone system.
• Documented experience in both Microsoft Word AND Excel.Â
• Documented proof of a valid Driver's License.
  
  

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.Â

High School or General Educational Development (GED) diploma ANDÂ one year of administrative experience; or an equivalent combination of education and experience.

Come Join Us To Make A Difference!

The North Carolina Department of Adult Correction (DAC) is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes Institutions with custody, healthcare, and facility operations staff in state prisons as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.

The Division of Institutions is one of the divisions in DAC and employs a variety of staff, operates 56 institutions and is responsible for the care and custody of approximately 30,000 incarcerated individuals across North Carolina. Our division categorizes the institutions into 3 custody levels, which include minimum, medium, and close.  The Division of Institutions has a duty to provide a secure and safe environment along with the proper care and supervision for every individual, in our custody.Â

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. Resumes will not be accepted in lieu of completing this application. Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB-23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD-256 or NGB-22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements: Â Correctional & Probation/Parole Officer Certification.
• The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape". Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions.
• Per NC General Statute 143B-972.1, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI's Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service ("RAP Back"). This is in addition to submitting fingerprints during the application process.
  
  

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help-Line at 855-524-5627.

If there are any questions about this posting other than your application status, please contact Celeste Robinson by phone at 919-582-6116 or by email at celeste.r.robinson@dac.nc.gov.