Customer Service Support Agent

Agency

Dept of Revenue

Division

CUSTOMER SERVICE

Job Classification Title

Administrative Specialist I (S)

Position Number

60081581

Grade

NC08

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

Looking for a fresh start, better work-life balance, or a chance to serve your community? NCDOR is a great place to build a meaningful career—no tax experience needed!

We are recruiting for an Administrative Support team member for our Customer Service Division in Raleigh. You will handle data entry, document scanning, and key updates that keep our systems running smoothly. After training, you may qualify for a hybrid schedule.

What you will do:

• Review and validate taxpayer powers of attorney
• Index incoming correspondence
• Update account information like address changes and business closures

Why you will love working here:

• 12 paid holidays per year
• 14 vacation days per year which increases as length of service increases and accumulates year-to-year
• 12 sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Paid Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program
• Eligibility for Academic Assistance

Knowledge Skills and Abilities/Management Preferences

• Good communicator (both written and verbal) with the ability to express oneself clearly and concisely

• Experience with the use of a computer and proficiency in word processing

• Demonstrated experience maintaining courteous and professional behavior

• Consistently able to type at a speed of 35 WPM with 95% accuracy

Recruitment Range: $39,244 - $46,603

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 984-275-5832.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Donna L Howe

Recruiter Email:

DONNA.HOWE@NCDOR.GOV