DMV - Program Coordinator I - Adjudications

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Coordinator I (NS)

Position Number

60031373

Grade

NC08

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

Two positions will be filled from this posting: A) 60031373 B) 60031361

The primary purpose of Customer Compliance Services is to provide fair and impartial administrative hearings and records integrity on behalf of the Commissioner of Motor Vehicles in accordance with Chapter 20 of the North Carolina General Statutes and all applicable policies and procedures. This Unit promotes highway safety in a manner that preserves the legal rights of licensed drivers. This unit also serves as a liaison between DMV and the Administrative Office of the Courts responding to inquiries from the Clerks of Court across 100 counties regarding legal problems concerning driving records requiring an adjudication process of a driving record after interpreting and applying General Statute 20 Motor Vehicle Laws and guidelines in accordance with Division’s policies and procedures. This unit also serves as a problem solver and adjudicator to all NC motor vehicle records to ensure records integrity.
This position serves as a liaison between DMV & AOC and responds to inquiries from Clerks of Court, judges and transportation agencies regarding legal problems concerning driving records. This position also serves as a Help Desk to internal staff members of different units to ensure the integrity of the motor vehicle record. This position is required to review records including but not limited to court documents and DMV records in order to render immediate decisions regarding suspensions, revocations, limited driving privileges which may be associated to hearing eligibility. This position provides an adjudication process to driving records which requires problem solving after interpreting and applying applicable guidelines in accordance with Division policies, procedures and General Statute Chapter 20, Motor Vehicle Laws. This position is required to resolve a variety of driver customer problems that do not warrant a hearing and evaluate the driving record to determine if a customer’s driving privilege may be reinstated. The program area for this position includes one or more of the following: Working knowledge of AOC/Clerks of Courts, legal knowledge of driving records and/or customer service regarding legal records
Candidates with the following encouraged to apply:

• Ability to make fair and impartial decisions through knowledge of General Statutes, policies, and procedures.
• Experience using Microsoft Office, Word, Excel, Outlook Mail, Calendar, SAP.
• Ability to enter and extract information from mainframe and web-based computer systems and applications.
• Ability to interpret and explain departmental policies and procedures.
• Experience exercising good judgment and working independently to provide high-quality customer service to a varied audience.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 $39,244 - $68,679

Management prefers applicants with the following:

• Experience managing multiple programs independently and simultaneously.
• Experience gathering and analyzing data/information and composing technical and administrative reports
• Experience interpreting laws, rules, regulations, and court decisions.
• Experience analyzing facts, evidence, and legal documents.
• Experience establishing and maintaining effective working relationships with law enforcement agencies, DMV personnel, District Attorneys, trial lawyers, judges, and/or law enforcement officers.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Jacquie Holleman

Email:

DOT-WorkdayJobRecruitment@ncdot.gov